Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,705 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products i have purchased have not made much difference and I have used them on a regular basis.”

Helpful Report

Posted 2 days ago

Hi there, Thank you for sharing your thoughts. We’re sorry to hear that you haven’t seen the results you were hoping for from our products. Each skin type is unique, and sometimes it takes a little time to find the right fit. If you'd like, we’re here to help you explore options that might work better for you moving forward, please contact us on shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 day ago

“I have an issue with one of the products I recently purchased. Have e-mailed FTF three times but not received any acknowledgement or response. Yet they chase me to review them? Very poor customer service. I won't be using them again”

Helpful Report

Posted 2 days ago

Hi Janice, Thank you for your review. We have checked and can see that our Customer Service team have responded to each message you have sent but we have not received a response back. Please check our messages aren't going into your spam so we can assist further. Kind regards, Face the Future

Posted 1 day ago

“DISSAPPOINTED, ITEM ARRIVED LATE, IAM AWAY FROM UK AND NADE NUMEROUS REQUEST TO RETURN THE ITEM NEVER TO BUY FROM YOU AGAIN...”

Helpful Report

Posted 4 days ago

Hi Lydiah, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. We can see your order was placed on the 4th of April and was sent out the same day. Standard shipping of 2-5 working days was chosen and your parcel was delivered on the 7th of April, which was the 1st working day as we don't count the weekend. Kind regards, Face the Future

Posted 1 day ago

“didnt recieve package and now have to wait a month for refund”

Helpful Report

Posted 1 week ago

Hi Cassandra, We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 6 days ago

“I ordered the right product , but i recieve the wrong one , is system issue doesnt my fault ,”

Helpful Report

Posted 2 weeks ago

Hi Asmae, Thank you for your review. We have checked this and can see you have received the product that you ordered. If you want to return this and change the product, we have sent you the return information. Alternatively, this can be found on our website. Kind regards, Face the Future

Posted 1 week ago

“I never received my parcel. I was told it was delivered but when I went to the pick up point, it was never delivered. I checked each day and was told the same thing. Now I’m told my parcel is being returned and I’m just waiting for my refund as I never got my parcel so it’s only right that I get a refund. I’m sure the company is good but their delivery partner service has been a let down”

Helpful Report

Posted 3 weeks ago

Hi there, We’re really sorry to hear about the trouble you’ve experienced with your delivery. With Inpost you do need to collect from wherever you have choose as your collection point, or choose the option of Royal Mail at delivery page to have it delivered to your address. Kind regards, Face the Future

Posted 2 weeks ago

“Please stop asking me to review this product. I have only only been using it for a week therefore its far too early to review.”

Helpful Report

Posted 3 weeks ago

Hi James, Thank you for your feedback. We understand that one week may be too early to see results, however it is an automated email that goes out after purchase, please discard until ready to leave a review. Kind regards, Face the Future

Posted 2 weeks ago

“It hasn’t arrived yet!”

Helpful Report

Posted 3 weeks ago

Hi Barbara, We are sorry to hear this, please contact us on shop@facethefuture.co.uk. We have checked the tracking and can see your parcel is showing as pending. Royal Mail was unable to deliver yesterday. Kind regards, Face the Future

Posted 3 weeks ago

“Been a customer for about 15 years, started purchasing items via top cash back, once was declined and the second time didn’t appear on my account until I raised a complaint, purchase skinceutical products and a month after there was an offer on, contacted the company and they just said said that’s just how it is, I spend over £300 a time and don’t feel like there is any appreciation of my loyalty so I am going to start shopping around”

Helpful Report

Posted 4 weeks ago

“I never received my order”

Helpful Report

Posted 4 weeks ago

Hi Mindra, We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 4 weeks ago

“Honestly, I thought it was a waste of money! I certainly don't need a scalp treatment for dandruff never mind 2 & I have no idea what the point is in giving anymore such a small dose of collagen & skin supplements as it takes months for them to have any effect. Infact out of the box the only thing I'll actually use is the sunscreen. My lesson was definitely learnt.”

Helpful Report

Posted 4 weeks ago

Hi Iris, Thank you for taking the time to share your feedback. We're sorry to hear that you found the products in your mystery bundle unsatisfactory. We’ll take your comments on board moving forward. Best regards, Face the Future

Posted 4 weeks ago

“How can it be possible for you to send me feedback on your products, if my package did not arrive for me it is lost and this store FACE THE FUTURE does not want to take responsibility for the loss of the package and I have to wait more than a month for an uncertain response, unfair to the customer because to this day I do not have my products, my money is lost, the worst option I chose was to bet on you!”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you for your review. We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 1 month ago

“N̈ever received the order. Paid for priority delivery and picture of tracking isnt even outside my house.”

Helpful Report

Posted 1 month ago

Hi Laura, Thank you for your review. We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 1 month ago

“Did not work waste of money”

Helpful Report

Posted 1 month ago

Hi Baldev, Thank you for your review. We can see you have emailed our Customer Service team and they have responded. Kind regards, Face the Future

Posted 1 month ago

“I didn’t receive my product yet, Royal Mail returned to sender”

Helpful Report

Posted 1 month ago

Hi Rajesh, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 month ago

“Very poor customer service when a damaged item is received.”

Helpful Report

Posted 1 month ago

Hi Maria, We can see you contacted our Customer Service team about your damaged item and they have sent you a pre-paid label to return this so they can resolve the issue. Kind regards, face the Future

Posted 1 month ago

“I received expired items with my order, that were manufactured 3 years ago!!! Some (expencive) items came without outer cardboard. When I asked castomer support about it I had no response. Higly doubt I'll use FF again, and have huge concerns about what I've been buying from them for the last 3 years...”

Helpful Report

Posted 1 month ago

Hi Lina, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 month ago

“I haven't purchased anything from you !!”

Helpful Report

Posted 1 month ago

“Not a company I will be using in the future.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. We are truly sorry to hear about your experience, but we’d like to clarify the situation. The product you ordered was selected based on the description provided on our website, which includes detailed information on its contents. We make every effort to ensure transparency, and we always encourage our customers to carefully review product details before making a purchase. Kind regards, Face the Future

Posted 2 months ago

“My order has not arrived. Customer services stated it will be reviewed in 10 days and that’s it. Disappointed as placed multiple orders and first issue, seem to have been ignored and left with out my paid for skin care products.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We're really sorry to hear about the delay with your order and can understand your disappointment. We do have to raise this with Royal Mail and await their investigation. Please keep an eye on your emails as we will contact you as soon as we have a response from them. We appreciate your patience during this time. Kind regards, Face the Future

Posted 2 months ago

Face The Future is rated 4.8 based on 20,705 reviews