Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Unfortunately, although the product looks fantastic on the website, I am yet to experience what it actually looks like. I would like to clarify this review. I had to rearrange the delivery due personal reasons. This was communicated directly to the courier company. I have then left several messages with Direct Fireplaces messaging service, none of which were responded to. It was only when I sent an email saying I would cancel the order, and chargeback the cost that I was then called and the delivery was rearranged. That delivery did not turn up on the promised day, and no communication was received either from the courier, or the company. I again asked what was going on and was told they would look into it. As yet, 48 hours later, I have had no further communication regarding my order. I have however received an email asking me to rate their service. Unfortunately, I feel compelled to write a review based solely on the poor customer service, rather than the actual product.”

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Posted 2 years ago

“So happy with my electric fire the price was amazing so east to install and looks so good. Thankyou”

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Posted 2 years ago

“product arrived in perfect condition. excellent service. well done.”

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Posted 2 years ago

“Still not received installation pack or instructions”

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Posted 2 years ago

“So pleased with our fire. Was delivered within a few days. But lucky we were in at time of delivery as couriers did not give us a date or time for our deliver.”

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Posted 2 years ago

“Sent these awful unprofessional people 2 emails as requested so I could cancel my undelivered fireplace. It’s now 3 weeks later and I’ve still not been refunded. I’ve had to open a PayPal claim to get my money returned and still they try and ignore the PayPal claim. My advice from dealing with these unprofessional people is don’t. Buy from elsewhere”

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Posted 2 years ago

“Was told they could not fulfill my order over a week ago asked for alternative recommendations but despite 4 emails and two phone calls I have not heard a word from the company regarding refunding my money. I have seen fires suitable for my needs on their website but noone has bothered to contact me”

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Posted 2 years ago

“WRITE A REVIEW! 2 weeks on and I still have not received my fire. Very angry and frustrated. Claiming a refund. Can't order from anywhere else till I receive a refund.”

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Posted 2 years ago

“one star for delivery on time. fire damaged on arrival had to ring company 5 times still not heard from them after 3 weeks would definitely not recommend”

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Posted 2 years ago

“arrived ok fitted ok”

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Posted 2 years ago

“It was broken had a crack right through the middle off a piece limestone over £1500 Phoned twice to see what they could do and won’t return my call ?”

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Posted 2 years ago

“I had my gas fire fitted on Tuesday September 13th. I am very pleased with it...Thank you”

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Posted 2 years ago

“I have sent 3 messages and a phone call regarding my order, the messages I never received an answer, the phone call I made the girl on the other end took my number and told me she would get back to me but I never got a call back, so your after sales could be doing with a look at, so if anyone reads this can they tell me if they have a delivery date for my order,thank you, William Beaton”

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Posted 2 years ago

Hi Williiam I'm sorry if you haven't managed to get through to us. We try our absolute hardest to call all the messages back. If you're struggling by phone to contact us please e-mail us sales@direct-fireplaces.com or customerservice@direct-fireplaces.com Many Thanks

Posted 2 years ago

“I got the fire I was after on your web site , but phoned to confirm the specifications,little mixup but was sorted, have not yet been installed, but looking good,”

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Posted 2 years ago

“Very pleased with the service. I contacted them by phone and everything was answered. Great customer service and delivery was very quick.”

Direct Fireplaces 5 star review on 6th October 2022

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Posted 2 years ago

“Great product and great service all round”

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Posted 2 years ago

“Very stylish and works well keeping room cosy.”

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Posted 2 years ago

“Excellent service lotsl of fires to choose from.”

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Posted 2 years ago

“It would not have been possible to deliver the fire if someone in the house was not able to help lift the pallet off the road also I don’t see why the customer has to keep the wooden pallet which does not fit through the door”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews