Unfortunately, although the product looks fantastic on the website, I am yet to experience what it actually looks like. I would like to clarify this review. I had to rearrange the delivery due personal reasons. This was communicated directly to the courier company. I have then left several messages with Direct Fireplaces messaging service, none of which were responded to. It was only when I sent an email saying I would cancel the order, and chargeback the cost that I was then called and the delivery was rearranged. That delivery did not turn up on the promised day, and no communication was received either from the courier, or the company. I again asked what was going on and was told they would look into it. As yet, 48 hours later, I have had no further communication regarding my order. I have however received an email asking me to rate their service. Unfortunately, I feel compelled to write a review based solely on the poor customer service, rather than the actual product.