Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.79

4.8 Rating 1,514 Reviews

97 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

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Dalby Living 5 star review on 9th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with our new bench. assembly was relatively easy, apart from one broken dowel pin which was easy to replace. the bench is sturdy and comfy and should last a long time with winter protection. only wish there had been some notification of delivery time on their website instead of just that the order had been received.”

Helpful Report

Posted 8 years ago

“Ordered a teak bench and unfortunately one of the slats was damaged (see attached photo). Contacted Humber Imports via email which they initially didn't respond to until I contacted them by phone. Although they couldn't see any damage from photo provided they agreed to issue a full refund although I would have preferred a repair or a replacement. I have subsequently contacted Humber Imports on three occasions requesting confirmation of a refund and they have not responded.”

Helpful Report

Posted 8 years ago

“Ordered a teak bench and unfortunately one of the slats was damaged (see attached photo). Contacted Humber Imports via email which they initially didn't respond to until I contacted them by phone. Although they couldn't see any damage form photo provided they agreed to issue a full refund although I would have preferred a repair or a replacement. I have subsequently contacted Humber Imports on three occasions requesting confirmation of a refund and they have not responded.”

Helpful Report

Posted 8 years ago

“The table set was delivered as expected. I managed to fit the table together the next day without any problems in fact it was quite easy. It is, however, important to look for the labelling on the parts as it is possible to fit some parts the wrong way round. This could be mentioned on the fitting instructions, it is only because I read other reviews that I knew to look for it. Having got it fitted I am extremely pleased with the quality of the product, it feels and looks good. The chairs are also comfortable to sit in, even if you don't have the cushions on. The height of the seat fits in well with the height of the table, even our young grandchildren find it a comfortable height. One of the reasons I bought this set was that the wood didn't need treating against the weather. It is too early yet to be sure whether it can withstand extreme weather but it seems to be coping with all the rain we have had so far this June. I would highly recommend this set on my experience so far.”

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Posted 8 years ago

“Ordered the garden bench on line but got a call from John at Humber Imports within minutes thanking me for the order and giving me tips how to assemble the bench. Well pleased with the quality and ease of assembly. Will get the matching table soon. Very good product.”

Helpful Report

Posted 8 years ago

“brought "top quality teak " garden furniture. chairs cracked within months they claimed that some one to fat had sat on it (all family have bmi less than 23) . totally disinterested -within 2 years fit for the dump”

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Posted 8 years ago

“You get what you pay for but you always have to chase delivery, a 'lean' customer service akin to DIY”

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Posted 8 years ago

“Contact was good before delivery and goods delivered on time stated. Had to help delivery guy unload but not unreasonable as there was only him! Constructing flat packed table was straightforward if you have been used to building flat packed stuff before. Quality of the product s good for the price although two of the chairs have splits in them, not serious enough to return but will require a bit of work by me to make sure no one using them gets splinters. All components show tooling marks (not serious) and overall impression is that its been built to a price. At £600 plus pounds I'll live with that (timber I suspect is eco sourced and probably not as good quality as more traditional sourcing but no doubts it will last and weather OK), but had it been a couple of hundred more then this might have led to a "normal" rating and I might have quibbled more”

Helpful Report

Posted 8 years ago

“Excellent, prompt service again and very high quality product...”

Helpful Report

Posted 8 years ago

“We were very impressed with the service offered by Humber Imports from beginning to end. Easy ordering through to delivery of the product went without a hitch. Our garden bench is perfect. Size excellent with generous deep seating and, for a wooden bench, reasonably comfortable. I think I will invest in base & back cushions, however, to add some luxury! I have the most critical and hard to please male relatives known to man, and both my brother in law and son in law, have asked for your details as they are so impressed with the quality and low cost of this item. I have been only too pleased to recommend, as so far everything is fine. Just one tiny negative point, we felt the instructions could have been a bit clearer and details on whether any wood treatment is required in the first year. Other than that mynhusband & I have been extremely pleased with our bench, and ease of ordering.”

Helpful Report

Posted 8 years ago

“Had the wrong product but the company organised a discount and we were pleased with the speed of response”

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Posted 8 years ago

“Delivery wqs expeditious , no problems assembling and the bench ( the second purchased from you ) looks to be of excellent quality and value for money. Would have no hesitation buying from you in future John Friar”

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Posted 8 years ago

“Advice to buyers , check all the joints fit before final assembly! I didn't and I glued the joints. I now have unsightly gaps at the joints and it looks awful.”

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Posted 8 years ago

“Good product product at a good price first class service.”

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Posted 8 years ago

“Ordered my wood burning stove direct by phone very helpful when my stove turned up the glass was brocken on the door phoned Humber imports sent me new glass straight away this guy was polite and very professional and the stove looks great and value for money”

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Posted 8 years ago

“Really friendly, efficient service...and after three years all still going strong. Did as it said on the tin...”

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Posted 8 years ago

“Easy assemble, looks good, promising.”

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Posted 8 years ago

“We are very pleased with our garden furniture and the service we received from website through to delivery. Would definitely recommend them.”

Helpful Report

Posted 8 years ago

“Product is great and as shown. Communication about delivery is poor no notification on when it would arrive or option to give delivery instructions”

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Posted 8 years ago

“The description and details of the products absolutely matched the furniture when it arrived and the delivery driver was very friendly and helpful. Would def recommend”

Helpful Report

Posted 8 years ago

Dalby Living is rated 4.8 based on 1,514 reviews