Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.79

4.8 Rating 1,571 Reviews

97 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

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Dalby Living 5 star review on 23rd January 2025

Scott Calverley-Smith

Dalby Living 5 star review on 5th December 2024

Anonymous // 01/01/2019

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“Table and chairs are lovely and the service was excellent.”

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Posted 8 years ago

“Fast delivery, this is the 2nd item we have bought from you and they are as shown and excellent quality and easy assembled.”

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Posted 8 years ago

“Very pleased with the product, have hosted two garden parties so far and the guests were very impressed with the quality”

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Posted 8 years ago

“Great service; great product; great price”

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Posted 8 years ago

“Good value, solid bench and relatively easy to assemble for someone who is not good at DIY. Second purchase.”

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Posted 8 years ago

“Excellent service, delivery and product. The bench is beautiful, and very substantial, as described. Matching stickers and a very helpful phone call from customer support, to take care with the dowels, smoothed the way. My husband and I constructed the bench together, and as the dowels are 'delicate', we found that putting a smear of liquid soap on them helped construction go smoothly. I have wanted one of these benches for quite sometime and I am delighted with my choice.”

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Posted 8 years ago

“Second order we have placed with Humber Imports. The quality of the products are excellent, and at significantly lower prices than other online retailers or garden centres.”

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Posted 8 years ago

“Excellent product, excellent price, very quick delivery. Very pleased.”

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Posted 8 years ago

“Items as ordered and advertised, delivered on time and in good condition, and on unpacking undamaged due to good packing used. Very pleased with order and service”

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Posted 8 years ago

“Excellent product of good design and quality. Delivered as promised. Would recommend.”

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Posted 8 years ago

“very happy with our new bench. assembly was relatively easy, apart from one broken dowel pin which was easy to replace. the bench is sturdy and comfy and should last a long time with winter protection. only wish there had been some notification of delivery time on their website instead of just that the order had been received.”

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Posted 8 years ago

“Ordered a teak bench and unfortunately one of the slats was damaged (see attached photo). Contacted Humber Imports via email which they initially didn't respond to until I contacted them by phone. Although they couldn't see any damage from photo provided they agreed to issue a full refund although I would have preferred a repair or a replacement. I have subsequently contacted Humber Imports on three occasions requesting confirmation of a refund and they have not responded.”

Helpful Report

Posted 8 years ago

“Ordered a teak bench and unfortunately one of the slats was damaged (see attached photo). Contacted Humber Imports via email which they initially didn't respond to until I contacted them by phone. Although they couldn't see any damage form photo provided they agreed to issue a full refund although I would have preferred a repair or a replacement. I have subsequently contacted Humber Imports on three occasions requesting confirmation of a refund and they have not responded.”

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Posted 8 years ago

“The table set was delivered as expected. I managed to fit the table together the next day without any problems in fact it was quite easy. It is, however, important to look for the labelling on the parts as it is possible to fit some parts the wrong way round. This could be mentioned on the fitting instructions, it is only because I read other reviews that I knew to look for it. Having got it fitted I am extremely pleased with the quality of the product, it feels and looks good. The chairs are also comfortable to sit in, even if you don't have the cushions on. The height of the seat fits in well with the height of the table, even our young grandchildren find it a comfortable height. One of the reasons I bought this set was that the wood didn't need treating against the weather. It is too early yet to be sure whether it can withstand extreme weather but it seems to be coping with all the rain we have had so far this June. I would highly recommend this set on my experience so far.”

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Posted 8 years ago

“Ordered the garden bench on line but got a call from John at Humber Imports within minutes thanking me for the order and giving me tips how to assemble the bench. Well pleased with the quality and ease of assembly. Will get the matching table soon. Very good product.”

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Posted 8 years ago

“brought "top quality teak " garden furniture. chairs cracked within months they claimed that some one to fat had sat on it (all family have bmi less than 23) . totally disinterested -within 2 years fit for the dump”

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Posted 8 years ago

“You get what you pay for but you always have to chase delivery, a 'lean' customer service akin to DIY”

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Posted 8 years ago

“Contact was good before delivery and goods delivered on time stated. Had to help delivery guy unload but not unreasonable as there was only him! Constructing flat packed table was straightforward if you have been used to building flat packed stuff before. Quality of the product s good for the price although two of the chairs have splits in them, not serious enough to return but will require a bit of work by me to make sure no one using them gets splinters. All components show tooling marks (not serious) and overall impression is that its been built to a price. At £600 plus pounds I'll live with that (timber I suspect is eco sourced and probably not as good quality as more traditional sourcing but no doubts it will last and weather OK), but had it been a couple of hundred more then this might have led to a "normal" rating and I might have quibbled more”

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Posted 8 years ago

“Excellent, prompt service again and very high quality product...”

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Posted 8 years ago

“We were very impressed with the service offered by Humber Imports from beginning to end. Easy ordering through to delivery of the product went without a hitch. Our garden bench is perfect. Size excellent with generous deep seating and, for a wooden bench, reasonably comfortable. I think I will invest in base & back cushions, however, to add some luxury! I have the most critical and hard to please male relatives known to man, and both my brother in law and son in law, have asked for your details as they are so impressed with the quality and low cost of this item. I have been only too pleased to recommend, as so far everything is fine. Just one tiny negative point, we felt the instructions could have been a bit clearer and details on whether any wood treatment is required in the first year. Other than that mynhusband & I have been extremely pleased with our bench, and ease of ordering.”

Helpful Report

Posted 8 years ago

Dalby Living is rated 4.8 based on 1,571 reviews