Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can report the same mix of experiences as others: tried to book a flight online that was very cheap and had the purchase fail. Following up with a call, I was looked after by Christie who offered me a more expensive price for the flight, but still a huge bargain compared to anyone else. She answered lots of questions and was very helpful, with e-tickets received in the hour, so despite the unorthodox sales technique, I am a happy customer.”

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Posted 6 years ago

“It was good experience of booking ticket with crystal travel and customer service was also good . Thanks to customer advisor Philip carter”

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Posted 6 years ago

“I haven't yet gone on my holiday bit the help I had buying my flight was excellent. I had to make sure I had ample time yo change planes at two very busy airports in the USA as I'm disabled and Christopher was very helpful in booking flights that would give me ample time as I'll need wheelchair assistance.”

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Posted 6 years ago

“Great customer service. Lisa was particularly wonderful and very helpful in securing a really good ticket. Best experience so far.”

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Posted 6 years ago

“Although we finished up booking through Crystal flights from London to Salt Lake City, there were countless offers on the internet that were not available when we attempted to book. The prices advertised were so much lower than all the other advertising companies, it felt like the adverts were just a 'come on' to get you to ring them, and not real deals that were ever available. On a positive note, our agent Cristy was able to secure us flights with a little discount.”

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Posted 6 years ago

“Excellent customer service.”

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Posted 6 years ago

“After my booking and phone conversation with Christy i found Christiy to be very helpful,understanding and professional,she did her upmost to complete my booking at a price affordable to myself...Thank you Christy your customer service and friendly and professional manner which was very much appreciated”

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Posted 6 years ago

“Solid service”

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Posted 6 years ago

“Spoke to good bloke. Very helpful. Tickets booked. Thank you.”

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Posted 6 years ago

“It took all day to change the dates of our flights. Said he would call back in 20 mins ..2 hours and 2 calls later still waiting, then he'd call back in 5 mins, an hour later still waiting. All day. Also bad tempered. Really unpleasant frustrating experience.”

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Posted 6 years ago

“I would like to thank Kathy who sorted out our flights for being very helpful & polite I would recommend Crystal Travel to all my friends & family. Paul & Kerrie”

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Posted 6 years ago

“Amazing staff! Patient and understanding, I enjoyed booking with you. You will always have my recommendations. I will be booking with you again soon. Thank you.”

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Posted 6 years ago

“Very friendly service thx to Crystal travel, very good and quick customer service. Thx. H singh”

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Posted 6 years ago

“Excellent service, prompt communication and I will be using this service again. Thank you Christy”

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Posted 6 years ago

“Thank you for the lovely customer service”

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Posted 6 years ago

“The team in the Crystal Travel were supportive and cooperative”

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Posted 6 years ago

“Just the way they help customer and make sure everything is in order and also the professionalism with service they render.”

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Posted 6 years ago

“Excellent service. Ricky Jonson was exceptional. He helped and guided me through the entire process to book my flights to Atlanta USA.”

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Posted 6 years ago

“Overall, pretty easy to deal with, there was a slight problem trying to transfer me to the right department, as my first booking was declined and by the time they rebooked me the price went up but as I said, overall quite Good.”

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Posted 6 years ago

“Christopher was great to deal with the matter. As I am also in the tourism and hospitality business at a mangement level and can say that He is a true, genuine person to represent your business. I am not going to name it but my experience with the other colleague wasnt acceptable at all. She definitely need more trainings on explaining the packages and policies. Ability to respond to difficult questions was also observant. Thank you Chris for sorting it out.”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews