Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.56

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend Car Shades

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 23rd April 2025

Anonymous

Car Shades 5 star review on 22nd April 2025

Maston Fields

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is very overpriced. The quality is poor, I lost a bracket within a couple of days. They’re advertised as being able to stay in place with the window open, not on my car but they don’t point that out till you have the fitting instructions. The customer service is poor, advised a new fitting kit is on the way, over a week later and nothing. Poor overpriced rubbish falsely advertised not fit for purpose”

Helpful Report

Posted 2 weeks ago

Hi - we are sorry to learn that you aren't happy with your Car Shades and we will look into where the replacement clips are asap. Also please be assured you are covered by our 30-day money-back guarantee if you would like to return your Car Shades, which you can initiate by emailing us at sales@carshades.co.uk Thank you Car Shades

Posted 2 weeks ago

“Sun shade was not the same size or shape of the correct car window it was ordered for. Awaiting company reply to deal with the issue.”

Helpful Report

Posted 3 weeks ago

Hi Sharon - I see you have reached out on email to our sales team, could you please provide the info they have requested so we can help resolve this issue for you. Thanks Carshades

Posted 3 weeks ago

“I haven’t received them yet.”

Helpful Report

Posted 1 month ago

Hi Neil We are sorry there has been an issue with your order, our customer services team are looking into this to get it resolved. We are sorry for any inconvenience this has caused. Car Shades

Posted 1 month ago

“I purchased a Carshades set for my pre-lci Mini Cooper F55 4 years ago, which was excellent. I recently changed my car to a Mini Cooper F55 lci2, so I decided to install my existing shades to my new car. The rear quarter light and tailgate shades fitted straight away. The rear window shades are exactly the same size and shape, but I was missing just one clip. I emailed Carshades who advised that I would need to order a complete new set of clips, which I did. Unfortunately, the rubber fittings around the rear window are not the same, rendering my recently purchased clipset useless. I did send an email to Carshades asking which clipset I would need to purchase and was sent a link. I used this link to place my order. When checking on the website, there is no differentiation between pre-lci and LCI2 Mini Cooper F55s.”

Helpful Report

Posted 3 months ago

Good Morning Many thanks for the feedback We are sorry you have had a poor experience when dealing with us We are going to look into this and make necessary corrections If you want to get in touch with us and ask for Darrel in Customer Services, he will try and rectify this issue and send you outs some additional clips that work correctly Many thanks

Posted 3 months ago

“Used to send to Australia. Now don't for some unknown reason. Made it hard so you also had to pay vat. Last order from here as even though good product too hard to get them”

Helpful Report

Posted 4 months ago

Really sorry you were not happy with our service & communication on this order. We can deliver Car Shades to Australia, the shipping charge would be around £90. However, we thought you wanted us to ship this item to an address in London and therefore it is classed as a UK sale and is therefore subject to VAT. We are sorry we seem to have made it hard for you that was not our intention

Posted 4 months ago

“Shambolic company. Clips won't fit, explained that previously ordered shades had different clips which did fit. I was sent a YouTube video which didn't help and then when requesting to return, the company went silent on me.”

Helpful Report

Posted 5 months ago

Hi - we are sorry that you haven't had a good experience with us on this occasion. We have asked a member of our Customer Services team to reach out to you to try and resolve the issues you are having. We apologise for any inconvenience this may have caused. Thank you Car Shades

Posted 5 months ago

“The shades didn’t fit so I emailed to let them know. I got a response but then nothing since after sending two more emails.”

Helpful Report

Posted 6 months ago

Hi Scott - we are sorry that you haven't had a reply to your emails, we have followed this up with our customer services team and they will reach out to you shortly. Apologies for any inconvenience this may have caused. Thank you Car Shades

Posted 6 months ago

“I have not received a package I oder 29 jun”

Helpful Report

Posted 8 months ago

Hi Kent - we apologise that these haven't yet arrived, we have organised for another replacement set to be sent to you. We apologise for any inconvenience. Thanks Car Shades

Posted 8 months ago

“I made a mistake on my order and as per the instructions on the confirmation email tried phoning; after three failed attempts of being cut off after 15 minutes, I requested a call back and sent an email. The following day I repeated the same process, again not being able to speak to anybody. The order was sent before I could get it changed, the email never read and I never received a call back! Another hour spent phoning (being cut off after 15min) I finally spoke to somebody and was told it was my fault and I would incur the return costs. IF YOU FEEL YOU NEED TO SPEAK TO SOMEBODY OR NEED ASSISTANCE AVOID THIS COMPANY!”

Helpful Report

Posted 8 months ago

Hi Lee - we are sorry we didn't get things quite right with this order and the service you experienced wasn't what we would expect. We will look into this further and apologies for any inconvenience. Car Shades

Posted 8 months ago

“The shades are not perfect fit despite the fact these are made to particular make and model. I have followed the enclosed fitment instruction the material doesn't fit nicely as it waves. Extremally disappointed with the look. The shades are not worth the price. Furthermore the customer service is non existence. I contacted the customer service for help and advice via email and never received any response. Then I requested to return the shades for a refund and guess what no response either. Very poor product and customer service. Do not bother yourself with this option. Stay shade in another way ;)”

Helpful Report

Posted 8 months ago

Hi - we are sorry that your Car Shades aren't a perfect fit and you haven't as yet had a response from our customer services team. We will make sure that this is followed up asap and we apologise for any inconvenience this has caused. Thank you Car shades

Posted 8 months ago

“I have ordered shades for my previous two and current vehicle. The first two were a better fit. However the current set for my MG HS are not as good but okay. My reason for my low score is based on the fact I'm currently still waiting for the purchase you are asking me to review! when I tried to ring through during tho whole of my work break I got no answer even tho I was first in the queue. I had to use the answer phone message option but have received no call back.”

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Posted 9 months ago

Hi Richard - we apologise that you haven't yet had your call back, we will ensure our customer services team reaches out asap to you. Thank you Car Shades

Posted 9 months ago

“Bought shades for Octavia estate 2019> and the shades look good except the clip for the passenger windows don’t fit correctly due to depth of rubber seal. *** Have emailed their customer services twice, called them a number of times and been on hold as the ‘next in line’ for over half an hour 4 times, left messages when I gave up waiting, messages on Instagram… and NOTHING! No replies! CUSTOMER SERVICE IS NON EXISTENT. For this reason alone I wouldn’t reccomend or buy again. Then they have the cheek to send an email asking for a review. It says they read all the reviews… let’s see if they read this and decide to answer me. Not holding my breath”

Helpful Report

Posted 9 months ago

Hi Jonathan We are sorry that you haven't had a great customer experience on this occasion. We can assure you this review has been read and we are taking action and will be in touch with you asap. Apologies for any inconvenience this has caused. Thank you Car Shades

Posted 9 months ago

“Good product, less than average service.”

Helpful Report

Posted 9 months ago

Hi - we are sorry to learn that you might not have received the service we would expect on this occasion. If there are any further comments you would like us to be aware of please do send them to us at sales@carshades.co.uk Thank you Car Shades

Posted 9 months ago

“Refrain from investing. All of this is a big scam. They won't go over the steps required in taking money out with you when you make your initial investment. Once you start paying for them, the expenses never end. In less than a week, C_//O//N_//C//E_//P//T_//S//T_//R//D_//.//C//O_//_ assisted me in recovering my money that had been stolen from the fraud.”

Helpful Report

Posted 10 months ago

Hi We are very concerned about the feedback that you have left as we are a reputable company and certainly aren't running any scams. If you have an order number as we can't see one associated with your review, please can you email us at sales@carshades.co.uk and we will look into this immediately. Thank you Car Shades

Posted 10 months ago

“The item I ordered was delayed five times and stuck at the delivery depot for over three weeks. When it was delayed for the third time, I called and emailed the sales team to request that the item be returned to them because I had enough of the delays and had ordered a different item from another brand. Despite my efforts, the sales team was unresponsive. They promised to call back three times but never did, and my emails went unanswered. Over the past two weeks, I had to call them more than seven times to get confirmation that the item would be returned and I would receive a refund. However, the day after receiving this confirmation, the item was delivered to my home instead. I emailed requesting a prepaid return label but received no reply. When I called, they informed me they do not provide prepaid labels. I explained that this was their error, not mine, but they still refused. This company's customer service is shockingly poor. I am amazed at their inefficiency and lack of concern in handling this issue. DO NOT PURCHASE FROM THIS COMPANY.”

Helpful Report

Posted 10 months ago

Hi Gyuyong We are sorry to learn that things haven't gone to plan with the delivery of your Car Shades or the subsequent follow-up service. A member of our customer services team will be in contact with you directly to discuss how we resolve this. Apologies for any inconvenience this has caused. Thank you Car Shades

Posted 10 months ago

“Placed order 12th June, no notification of delivery, not received and now asked for a review? What's happening?”

Helpful Report

Posted 10 months ago

Hi Alan - we are sorry that you haven't received your Car Shades, we will look into this straight away and update you. We apologise for any inconvenience this may have caused. Thanks Car Shades

Posted 10 months ago

“Ordered replacement clips 3rd June. By the 17th June they hadn't arrived.”

Helpful Report

Posted 10 months ago

Hi Joe - we are sorry the clips haven't arrived, we'll chase these up now. Apologies for any inconvenience Thank you Car Shades

Posted 10 months ago

“False advertising - No UV protection The material lacks UV protection and does not block direct sunlight.”

Helpful Report

Posted 10 months ago

Hi - Thank you for your review. Here is a little more information regarding our lab tests in relation to your feedback. The main fabric used in the construction of the Car Shades product is a polyester mesh fabric. The fabric is treated with a UV stabiliser so that it doesn’t fade over time when being exposed to direct sunlight. The fabric also has a flame-retardant coating to ensure it complies with motor vehicle standards for interior trim products The primary function of the product is to reduce sunlight into the rear cab of the car. Laboratory test data states that light reduction into the rear of the vehicle is on average 72% compared to when no shades are used at all. This means sunlight entering the rear cab of the car is significantly reduced compared to when no shade is used but still allows rear passengers to see out and with the fabric being a mesh construction rather than opaque means that air can also flow through if the rear windows are opened. The UPF rating on the product is 3.5 in accordance with Intertek testing laboratories. We have our fabric tested at independent laboratories for multiple purposes. This is to include flammability testing, colour fastness to light, colour fastness to rubbing, light reduction and UV protection. The tests we have carried out on the fabric is a ‘Solar UV Protective Properties of Apparel Fabric – BS EN 13758-1:2002’. There are two types of UV rays which are UVA and UVB - Our fabric test checks for both. The mean UVA rating of our fabric is 29.4 and the mean UVB is 29.1 If we took the lesser of the two we would therefore claim that our Car Shades fabric has a UPF of 29.1 (ie 1/29th of the suns UV rays pass through and exposure is reduced by 29 times – 1 in 29 – or 58%) Therefore our UPF rating for the product is 29.1 and considered as a very good UPF In summary, our Car Shades product does indeed offer UV protection, it is not a total UV block out and it does not reduce 100% of sunlight entering into the rear of the car. As stated, its function is to reduce the amount of bright sunlight entering the rear of the car and by nature of how we achieve that and the type of fabric we use there is a UV reduction attained accordingly. We hope the additional information is of use and please don't hesitate to contact us if you require any further information. Thank you Car Shades

Posted 10 months ago

“Massive regret purchasing this product. Firstly, fitting instructions are shockingly bad. A couple of videos on their website provided some help, but the instruction sheet that comes with the product is all but useless. The produt itself looks well made but in my case was too large for the window and did not sit flush inside the window recess. After raising this with customer services they insisted the product was correct and that i would need to keep adjusting it until i got the correct fit. The only problem with this is that the clips they provide, not only do they not appear to fit particularly well, are also made of metal. Therefore, attempting to manipulate a product with three sharp metal clips attached to it, that is clearly too big for the space intended, has inevitably resulted in several scratches to the surrounding window trim. I am currently in the process of arranging a return for refund. The whole experience has proven to be a damaging and costly mistake which i hugely regret. Much of this could be avoided if the company put a bit more care into demonstrating to their customers how the product should be fitted and what it should look like once complete, especially as there is the potential to damage your vehicle if the product is marginally too large/”

Helpful Report

Posted 10 months ago

Hi We are sorry to learn that you are not happy with your Car Shades, please be assured you are covered by our 30-day-money-back guarantee therefore once we receive the Car Shades back we will issue a full refund. We also appreciate your feedback and will review the installation instructions for your vehicle. Thank you Car Shades

Posted 10 months ago

“The shades we ordered for our car do not fit despite us stating the correct make and model. My partner has emailed you on Thursday and we have had no reply.”

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Posted 11 months ago

Hi Alexandra - we are sorry that you haven't had a reply as yet, we'll chase this up with our customer services team for you. We apologise for any inconvenience this may cause. Thanks Car Shades

Posted 11 months ago

Car Shades is rated 4.6 based on 2,592 reviews