CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 50,666 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 50,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is there a phone number for this company? I have been emailing since Sunday about a return with little commmnication. They will not answer my emails”

Helpful Report

Posted 1 week ago

“Having ordered from them before I thought that I was getting a better car mat as I ordered the elite car mats. After giving them my registration number the new 'elite' mats are completely wrong and will not fit. I even took photos of the old and new mats side by side. I have also emailed them several times but only get the standard email reply. Here's hoping that they will get back to me now but I feel that I have wasted £60. on poor quality mats that will end up in the bin”

Helpful Report

Posted 2 weeks ago

Hi Robin Thank you for your order & for leaving a review. Please accept my apologies for the issue with your mat, I can see that our team have been in touch to arrange an exchange with you for a more appropriate set for you vehicle. We aim to respond to all customer enquiries within 1 business day which we were slightly over for yourself so please accept my apologies for the delay.

Posted 2 weeks ago

“Can’t believe there’s no mats for my vehicle as it’s not listed it’s a damn shame 😳 because I wanted to rubber mats for it it’s a Toyota granvia in this country they call it a high ace but it’s an import and it’s a people carrier an eight seater not a van so I’d like the mats for this but it’s not listed so how do I go about getting them?”

Helpful Report

Posted 2 weeks ago

Thank you for your review. Please accept our apologies that we do not offer mats for your vehicle.

Posted 2 weeks ago

“The rubber car mats have a strong overpowering smell to them. Ihave had mine 5 months now and there been machine washed, hand scrubbed and even benn left outside for 4 months now and they still smell. These cannot be used in a vehicle..They are aware of this problem but yet nothing seems to be getting done about it.”

Helpful Report

Posted 1 month ago

Hi Brian Thank you for your order & review. We're sorry to hear about the issue with the mats you've received. Our rubber mats do have a slight odour but this should fade quickly, I'm sorry to hear that it hasn't in this case. I can see that our team offered a return with a full refund in December as the odour was an issue but you haven't taken us up on this.

Posted 1 month ago

“Bought set of mats for VW golf unfortunately we ordered the wrong ones Tried to contact them 4 times had no replies or E mails Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply . Or go to Main dealer VW mats were actually cheaper and guaranteed Wouldn't use company again”

Helpful Report

Posted 1 month ago

Hi Steve Thank you for your order. I'm sorry to hear about the issue with your mats, we'd be happy to swap these for you. We have replied to all the emails you have sent us and have left a voicemail message on your mobile but we haven't heard back from you. Please do come back to us so we can process the exchange for you.

Posted 1 month ago

“Great Mats well made unfortunately unusable as not supplied with OEM clips. Disappointed as paid the extra insurance to get correct mats for car. No help received and no reply to latest emails”

Helpful Report

Posted 1 month ago

Hi Chris Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats for your BMW 5 Series E34 1988-1997. We supply these mats with velcro for fixings already in the footwell. We've repplied to your email on the same day asking for photos of the clips you required to which you sent photos of Audi clips which we don't believe is correct. We've asked for photos from your footwell but haven't heard back.

Posted 1 month ago

“Very poor indeed. Sent wrong mats for the reg I advised. Holes in wrong place. Photos sent to verify. Wanted me to package up and return at my expense with the time and hassle involved. Maybe try somewhere else”

Helpful Report

Posted 2 months ago

Hi Paul Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you have received for your Mercedes. You do require an earlier model than the one that was purchased for your vehicle. As standard we offer a free returns service, our team sent the details to you on 23rd January. When we receive your order we'd be happy to send out the set you require.

Posted 2 months ago

“My car mats that I purchased were lovely they fitted well, the only problem was the holes were in the wrong place. The driver’s side one was perfect.”

Helpful Report

Posted 2 months ago

Hi Valerie Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you received. I can see that our team requested some information from you but we haven't heard back. Please do reply to our email as we'd love to help.

Posted 2 months ago

“My original order was ordered on the car mats website including my car registration. Mats took some time to get despatched to Evriand then they sat at the depot for just under a week according to the Evri app. I had to notify car mats that the delivery wasn't moving. I eventually received the car mats and when I fitted them found they were for the wrong Honda civic, although I had sent my reg number. On notifying car mats they told me to return them as they has made a mistake. I asked them if they could send me the correct ones as I had waited for some time, no, I must send the old ones back and only after they receive them back they will start on my new order. This is really poor customer service. The new mats were made and after about 5 weeks I had mats in my car. 2 stars given for poor customer service.”

Helpful Report

Posted 2 months ago

HI Simon Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with your experience with CarMats.co.uk. Your ordered on 27th December when we were closed for Christmas & your order was delivered on 11th January after entering production on the 2nd January. Delivery via Evri took longer than it should have, please do accept my apologies for this.

Posted 2 months ago

“No better than usual cheapshop bought mats. Very disappointed. Won't be buying from you again.”

Helpful Report

Posted 2 months ago

Hi Jason Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats purchased. Please do reach out to our team if you'd like any assistance for your Toyota Auris mats.

Posted 2 months ago

“I got my mats today and im shocked at how bad the quality is. The stitching is all over the place especially the drivers mat, the others are not bad. Also they do not fit 100% the drivers one has to be bent to get it to fit the 2 holes. I bought the cheaper mats to see the quality and then i was going to get the deeper pile ones but after seeing the quality i wont be buying mats here again. See the enclosed pictures.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. Please accept my apologies for the issues with your mats. Our team have been in touch with you to arrange for a replacement to be sent out, this will be sent ASAP when we hear back from you.

Posted 2 months ago

“Ordered mats for xmas 67.00 Ordered wrong size returned them within in 6 days .Ordered correct size 19.99 .refund due 47.00.... only to be told no refund because same price ...how come 2 mats are the same price as 1 mat .lots of emails .no reply or resolution ...BEWARE .you may be overcharged ..”

Helpful Report

Posted 2 months ago

Hi Linda Thank you for your order & for leaving a review. You ordered a crew cab mat which came in two pieces and exchanged this for a cheaper front mat for different year of vehicle. The new mat with the options chosen came to a total of £42.96 and we refunded the difference of £24.76 in January.

Posted 2 months ago

“not happy with respone from Helen, also picture was slightly misleading than the original product. wont use this company again.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the car mats received. The car mats received are the same shape as the OEM Audi product for your Q4.

Posted 2 months ago

“Haven’t received my order and despite sending emails about it all I get are automated replies. Disgraceful customer support.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay with your delivery, we've spoken via email & your order should be delivered in the next day or so. We aim to reply to all emails within 1 working day, which we achieved with your order.

Posted 2 months ago

“Sorry to say, but these mats stink to High heaven, I have washed with warm soapy water, left outside in the garden for 2 weeks now. Took into house, filled bath with couple of inches warm soapy water, added nice smelling floor cleaner, added nice smelling fabric conditioner. Now hanging on airer to dry & I am being overcome with fumes! My nose & throat are seriously under attack from this vile odour. I cannot imagine ever getting these into my car, probably too late for a refund now. I did what they suggested & washed & left to air, not a bit of difference. Is there anything to counteract this acrid rubber smell?”

Helpful Report

Posted 2 months ago

Hi William Thank you for your order & for leaving a review. Please accept our apologies for the issues with the mats. We've arranged for a replacement set to be sent out to you that doesn't have this issue.

Posted 2 months ago

“Bought car mats for Citreon C3 aircross. Arrived pretty quick, sadly they did not fit, contacted company they sent different size fittings, driver's side fit great passenger side not so. Fits on one post but won't stretch over to other post. Return is a pain for 70yo pensioner. Waste of £51.”

Helpful Report

Posted 3 months ago

Hi Susan Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you've received, it's possible you required a different set of mats. We try to make our returns process as simple as possible by offering free returns via Evri ParcelShops.

Posted 2 months ago

“No Velcro underneath. So they slip. Very annoying!”

Helpful Report

Posted 4 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you've received. You should have received some velcro with your order, as such we've posted out some replacement velcro to you today.

Posted 4 months ago

“Sadly the fit on the locators were not correct and the rubber mat stank to high heaven, this was for a 2024 Fords transit, we used the websites own product ordering system so definately ordered for the correct vehicle. Disaapointed, sadly this review will no doubt get deleted....”

Helpful Report

Posted 5 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the product received. Our rubber mats have a natural rubber odour which will fade quickly however the mats should fit perfectly. I know you contacted our team on the evening that you received your order letting us know of the issue, our team responded the next morning at 9am asking for an image of the issue & your vehicle registration. At this point you let us know you had binned the product rather than choosing to receive a replacement product or refund via our free returns service.

Posted 5 months ago

“Car mats came quick and quick as they came they ended up in my back garden😡put them in car first night and next morning car stinks of rubber i had to take them back out as my chest is heaving with the strong smell,still stink after 3 days”

Helpful Report

Posted 5 months ago

Hi Steven Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the smell of your rubber mats that were delivered yesterday afternoon. Our rubber mats do have a slight rubber odour but this will fade quickly, if it doesn't please let our team know and we'd be happy to help.

Posted 5 months ago

“Car mats tin. Trim done but job is not nice. Driver mat is to sort I paid 80 euro for it mats like this I can bay in any shop for 30 euro . I ordered super ones but got budged ONS. Not happy. Looking for refund. Please contact me”

Helpful Report

Posted 5 months ago

Hi Roslanas Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. We've contacted you to discuss this further.

Posted 5 months ago

CarMats.co.uk is rated 4.9 based on 50,666 reviews