Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,574 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t have in stock what they sold me even though it said in stock which then took about 2 weeks to come. Once it came it wasn’t DT7943 like I’d ordered, it was the set in the big flat case (that doesn’t fit in my draws which is the reason why I wanted the exact same one as I had before). By the time I’d already spoken to them through email about them not having any in stock and I’d have to wait another week I couldn’t be bothered getting in touch with them again to send them back. VERY disappointing service, when they didn’t even get in touch with me to say we can’t get the one you ordered but we’ve got this option instead, no , they just sent the one I didn’t order….”

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Posted 3 years ago

“Over a week to deliver!!”

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Posted 3 years ago

“I made a purchase in good faith for a Makita item. The Makita part number was taken from Makita's own website. The item received, was not correct, and not as per the Makita Part Number. I notified Buyaparcel several times over a period of Seven days, before a response was received from them. At my first point of contact, I sent photographs demonstrating my concerns and the differences. I was eventually instructed to repack the item and return it via Buyaparcel's courier DHL. This involved a journey of Four Miles each way, to and from their delegated collection point, irrespective of the unwelcomed time,costs and effort, involved in doing so! I have been offered no compensation or goodwill for their error or the unwelcome inconvenience I endured. Had the item sent, have been correctly described, I would not have made the purchase. The onus has been on me, as their customer, to correct their error and seek resolve, as well as being exposed to such costs and inconvenience. I have subsequently made a purchase of the item from another supplier, at a more favourable cost, which arrived the next day. I am disappointed with my 'Buyaparcel' customer experience.”

Helpful Report

Posted 3 years ago

Hi James, Sorry to hear your experience with buyaparcel wasn't good. It is never good when a customer receives a different product to the one they expected. We can see once we picked up your message we offered a return for refund with postage paid or a partial refund. As is the best we can do given the issues. We will be sending you a voucher as a goodwill gesture, as this is something we would like to do. We hope this will go someway towards making amends for the issue with your order. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Has never arrived, received the same tracking link from both DHL and Hermes and neither is valid. No other communication received to confirm despatch.”

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Posted 3 years ago

“Worst experience ever poor customer service 0 star”

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Posted 3 years ago

“Hi.i bought with USB but sent without USB :-(i am not happy with the purchase :-(”

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Posted 3 years ago

Hi Mindaugas, Apologies you are unhappy with the product. Although the product isn't advertised as having the USB feature, as we have no fuss return policy, when you contacted us on the 16th February we offered a return for refund in our first reply. Unfortunately you never got back to us. If you would like to take us up on the offer of return for refund, please do reply to our message and we will get that arranged. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I have emailed this company twice now asking for an invoice and they don't respond.”

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Posted 3 years ago

Hi, Apologies for our delay in reply. We received your message but hadn't reached it yet. We have been suffering short staff and working hard to reply to each and every message we receive. We have sent a copy of your invoice. There should have been a paper copy included with your order also. If we can assist further , please let us know. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I won't get anything from these again. I used eBay to get drills and 5ah battery's to receive 4ah instead. Wrote to them and never replied back. Totally waste off time.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful customer service - agreed a return pick up and no one turned up. They dont bother returning emails and total lack of commincation whatsever”

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Posted 3 years ago

“I have not received the engine yet .”

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Posted 3 years ago

Hi Katarzyna, it seems from tracking your order that DHL had been holding the parcel, unbeknown to us because of an address issue. Looking at it further, we are indeed missing a house name or number. Sorry, we didn't communicate this to you, we didn't know. I will refund you now in full, if you would like to place a new order, please check the address. Thanks, Mike

Posted 3 years ago

“Product was fine, your Hermes delivery was terrible.”

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Posted 3 years ago

“Brought a Bosch work hoover/ dust extractor turned up broken side emailed customer service and direct to buy a parcel never had a reply not good when spending £500+”

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Posted 3 years ago

“Parcel went astray, and tracking showed it was delivered to a different address. Buy a parcel and The courier did not bother to reply to my E-Mail, order did arrive in the end”

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Posted 3 years ago

“Purchased a dwalt box allegedly for a sander with insert. Box sent was the cut out for the sander in a dwalt box for a drill/driver. Sander couldn’t fit into box - waste of money”

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Posted 3 years ago

“I ordered my product with next day delivery. It came in 2 parcels on day 2 and day 3. No contact from but a parcel to advise of the split delivery. Both packages poorly packed and partially open. Would not use this company again.”

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Posted 3 years ago

We are sorry to hear your order arrived later than the delivery service you paid for at checkout. We see your order was dispatched with the carrier on a Next Day Service and we do apologize the carrier did not deliver the order the day after it was collected from our warehouse. A postage refund of £2.99 has been issued back to your PayPal account so you now haven't paid for any delivery on this order, as the carrier failed you and us. Our warehouse tries to pack each order in the least amount of boxes to save on packaging and shipping costs, but there are times when this isn't possible if there are multiply items on the order and if one or more of the products are too large to pick all items in one box. We can see you messaged us on 21st December at 1:33pm and a member of our customer service team replied to you on 23rd December 11:58am to advise the tracking showed your order had been marked as being delivered, and we advised if you don't have the order to let us know but it appears we never received a reply.

Posted 3 years ago

“This was never received. The courier returned without attempting to deliver and you refunded without contacting me. Leaving me without a Christmas present at very short notice. Luckily Screwfix came to the rescue will go there first next time!!”

Helpful Report

Posted 3 years ago

Hello, we can see that a member of the Buyaparcel Customer Service Team did contact you on 23rd December to advise that without an explanation the carrier returned your order to our warehouse without attempting delivery to your address first. The carrier was unable to give us a reason as to why they did this. We can see that the customer service team did try to call the number on your order but as they got no answer they did send you an email to advise your order was back at our warehouse and a refund was being issued back to you, as we could not guarantee the order would be with you before Christmas if it was resent. We can see you did reply to the email to acknowledge us.

Posted 3 years ago

“Paid for next day delivery,it came a week later. Looked like a used box, not sealed properly, badly packed lucky the item hadn't fallen out will not use again.”

Helpful Report

Posted 3 years ago

Good morning Elaine, We are sorry to hear your order didn't arrive in the timescale expected. We can only presume seasonal pressure on the carrier delayed your order. As you paid for next day service, we would like to refund your cost of delivery. We have tried to find the previous contact from yourself but we are unable to find any correspondance. Please can you contact us on 01502 473 025 to arrange, one of our friendly customer service team would be very happy to help and also discuss the other problems you mentioned with your order. Kind regards, Buyaparcel customer services.

Posted 3 years ago

“Product failed and no one answers the phone or replies to emails.”

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Posted 3 years ago

Hello Damian We are sorry to hear you have an issue with the water softener you purchased in May 2021, we have done a full search in our mailbox under your details but can't find any emails from yourself as we would have replied to your message, and our phone lines are open between 8:00am to 5:00pm Mon to Fri and 8:00am to 12noon on a Saturday. If you are still experiencing issues with your water softener please either email us at websales@buyaparcel.com or call 01502 473025 so we can try and help you.

Posted 3 years ago

“After 3 and half weeks, I still don't have delivery!!! The company pointing on the delivery company and the delivery company un-traceable (Hermes)! After 2 e-mails and 2 phone calls (too busy no answer message come back -) I have an idea to "Buyaparcel", DON'T SALE, IF YOU CAN'T DELIVER!”

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Posted 3 years ago

“I do not recommend this company, I bought a drill and so far I have not received the order two months now has passed. HERMES courier DIDN'T DELIVER AND I HAVE NO MESSAGE !!!!!!!!!!!”

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Posted 3 years ago

Good morning, We are sorry to hear your order hasn't arrived. We are always happy to work with our customers to resolve any and all order issues. We have been unable to look up your order with the information you have provided. Please could you call us on 01502 473025 or drop us an email "websales@buyaparcel.com", and we will get problems with your order resolved. Kind regards, buyaparcel customer services.

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,574 reviews