I made a purchase in good faith for a Makita item. The Makita part number was taken from Makita's own website. The item received, was not correct, and not as per the Makita Part Number. I notified Buyaparcel several times over a period of Seven days, before a response was received from them. At my first point of contact, I sent photographs demonstrating my concerns and the differences. I was eventually instructed to repack the item and return it via Buyaparcel's courier DHL. This involved a journey of Four Miles each way, to and from their delegated collection point, irrespective of the unwelcomed time,costs and effort, involved in doing so! I have been offered no compensation or goodwill for their error or the unwelcome inconvenience I endured. Had the item sent, have been correctly described, I would not have made the purchase. The onus has been on me, as their customer, to correct their error and seek resolve, as well as being exposed to such costs and inconvenience. I have subsequently made a purchase of the item from another supplier, at a more favourable cost, which arrived the next day. I am disappointed with my 'Buyaparcel' customer experience.