Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,477 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good prices, good delivery service,”

Helpful Report

Posted 2 years ago

“Very good price, excellent quality and fast delivery”

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Posted 2 years ago

“I made a purchase in good faith for a Makita item. The Makita part number was taken from Makita's own website. The item received, was not correct, and not as per the Makita Part Number. I notified Buyaparcel several times over a period of Seven days, before a response was received from them. At my first point of contact, I sent photographs demonstrating my concerns and the differences. I was eventually instructed to repack the item and return it via Buyaparcel's courier DHL. This involved a journey of Four Miles each way, to and from their delegated collection point, irrespective of the unwelcomed time,costs and effort, involved in doing so! I have been offered no compensation or goodwill for their error or the unwelcome inconvenience I endured. Had the item sent, have been correctly described, I would not have made the purchase. The onus has been on me, as their customer, to correct their error and seek resolve, as well as being exposed to such costs and inconvenience. I have subsequently made a purchase of the item from another supplier, at a more favourable cost, which arrived the next day. I am disappointed with my 'Buyaparcel' customer experience.”

Helpful Report

Posted 2 years ago

Hi James, Sorry to hear your experience with buyaparcel wasn't good. It is never good when a customer receives a different product to the one they expected. We can see once we picked up your message we offered a return for refund with postage paid or a partial refund. As is the best we can do given the issues. We will be sending you a voucher as a goodwill gesture, as this is something we would like to do. We hope this will go someway towards making amends for the issue with your order. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Excellent service good solid tap Working great Fast delivery”

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Posted 2 years ago

“Very good communication, reliable company! Highly recommended!”

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Posted 2 years ago

“Product ok, delivery times fall behind other similar retailers.”

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Posted 2 years ago

“Easy to order from and easy to deal with. Needed a copy of invoice and after a quick call it was emailed through in a minute. Would use again.”

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Posted 2 years ago

“Prompt service and delivery. Goods as expected and so far all working fine.”

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Posted 2 years ago

“Good product at a good price,quick delivery,only gripe is the massive box that it was delivered in it could have been smaller”

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Posted 2 years ago

“very happy with item and the service”

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Posted 2 years ago

“I'm amazed!!!”

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Posted 2 years ago

“Thanks good and quick delivery.”

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Posted 2 years ago

“I ordered 3 x mixer taps from Buyaparcel. They arrived promptly, but unfortunately they weren’t mixer taps (just pillar taps). I requested a return and was supplied the information to obtain a returns label. Returned the items and had the refund about 10 days later. Great customer service throughout though. I would use Buyaparcel again for sure.”

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Posted 2 years ago

“As always, can't fault the service of buy a parcel. Flex Volt batteries go on and on. Happy all round.”

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Posted 2 years ago

“Excellent service and quick delivery.”

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Posted 2 years ago

“Well happy the severe and delivery thank you”

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Posted 2 years ago

“Very happy with the product, arrived on time in good order. Would use this company again.”

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Posted 2 years ago

“quickly delivered and at a good price”

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Posted 2 years ago

“Good prices, quick delivery, no fuss and easy to use and order.”

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Posted 2 years ago

“Good company to buy from”

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Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,477 reviews