Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,190 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am waiting 4 weeks for my items. No items, no answers.”

Helpful Report

Hello Arunas, Thank you for your feedback. Kindly send an email to our customer service team at help@bluefintrading.co.uk. Best Wishes Bluefin Customer Care Team

“Ganz schlechter Kundenservice. Ich habe ein Board bestellt und bezahlt, dieses würde dann im Nachhinein storniert mit der Begründung das es ein Systemfehler gewesen sei und es das Board leider nicht mehr auf Lager gibt. Habe dann den Kundenservice kontaktiert und angefragt ob man mir nicht entgegen kommen könnte schließlich haben sie ja einen Kaufvertrag mit mir geschlossen. Dieser teilte mir mit das es da Board nur noch in einer neuen Version aber in genau dem selben Set gäbe, er mir dieses aber nicht zu den ausgehandelten Konditionen verkaufen könnte. Hier ging es lediglich um einen Preisunterschied von 10%. Naja nach mehr maligem Kontakt habe ich es aufgegeben und suche mir nun einen vernünftigen Hersteller, der Kunden zu schätzen weiß.”

Helpful Report

Hallo Phillip, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu hinterlassen. Einer unserer Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen. Beste Wünsche Bluefin-Kundenbetreuungsteam

“Bluefin cruise paddle SANK after not even 30 seconds unattended. Bluefin said I needed to pay for a replacement. I’ve bought a carbon fibre one elsewhere that cost far less than the official replacement. The bluefin cruise paddleboard is so heavy too, so I would never get another one.”

Helpful Report

Hi, Thankyou for taking the time to leave us your feedback. One of our team is in touch with you to help resolve this as quickly as possible. Best Wishes Bluefin Customer Care Team

“Ordered our paddle board last Friday afternoon, didn’t receive any confirmation email. Money was taken out of our bank account. Have spent last five days trying to email or message customer service only to be told that the order wasn’t placed, then when I sent screenshots of my bank account and an order number they confirmed order had actually been placed. Then they said large orders take 1-3 working days to arrive - it is now day 5 and I have heard nothing at all about when it should arrive. Told today it is with ArrowXL so I should now contact them directly and that they will contact me within 24/48 hrs although I have no reference number ?! Day 5 and still waiting to receive my paddle board.”

Helpful Report

Hi Evans Thankyou for taking the time to share your feedback. One of our team is in touch to help you resolve any concerns. Kind Regards Bluefin Customer Care Team

“If it was possible I would give negative starts. I was very excited to order and receive my Cruise Inflatable Paddleboard. However, when the package was delivered it contained a Vibration Plate NOT the paddle board I ordered. The company won't ship me my paddle board until they receive the vibration plat back. For how long it takes to ship back, process, and hopefully ship the right product it will be weeks. It will be long after the beach trip I wanted to take it on and summer will be at least half gone. This type of customer service is absolutely unacceptable. The mistake is theirs and yet I am expecting to accommodate them.”

Helpful Report

Hello Charity, Thank you for sharing your feedback and we sincerely apologise for the mix-up with your order. Please be assured that one of our representatives is already handling your concern. Best wishes, Bluefin Customer Care Team

“Zero customer service, beware! Part of my order was missing, 2 emails to company and zero response. Think I’ll challenge this sale with my credit card company and blue fin can kiss my a••!”

Helpful Report

Hello, We are sorry to hear that you still haven't received your other items. Kindly email us at help@bluefintrading.co.u so we can assist you. Best wishes, Bluefin Customer Care Team

“Mehrere Mängel aber schlechter Service Ich habe ein Cruise Carbon in 12" gekauft. Es war im Angebot und der Preis war gut. Das Board ist sehr schick und super stabil. Leider sind mehrere kleine Mängel an dem Board: -Das EVA-Pad ist an 2 Stellen, rund um das Ventil und ca. 20 cm daneben, verfärbt (Vermutlich Klebereste) - In der Seitenverstärkung ist ein Loch bei der Carbonverstärkung und 2 kleine Schnitte im PVC am Randstreifen -An der Unterseite ist eine kleine Stelle am PVC (Abdeckstreifen Doppelkammer) nicht bis zum Ende verklebt/verschweißt. Es sind alles keine großen Probleme, aber für ein teures Board sind diese auch nicht hinnehmbar. Mir wurde ein Austausch mit max. 14 Tagen Bearbeitungszeit ab Wareneingang angeboten. Auf meinen Einwand, das die Reklamation mit Hin- und Rückversand dann ca. 3-4 Wochen dauert (die Lieferung hat auch 3 Tage (+ 1 Feiertag) gedauert, und mir das zu lang ist wurde mir ein Preisnachlass von knapp 33 € angeboten. Das ist echt lächerlich für die o.a. "Beschädigungen" Ich werde gezwungermaßen das Board zurücksenden, mir den Kaufpreis erstatten lassen und nie wieder ein Board von Bluefin kaufen. Bei einem neuen Board mit Fehlern, ist eine Umtauschzeit von 2-3 Wochen im Juni (für mich Hauptsaison) absolut unzureichend. War eigentlich total begeistert von dem Board, aber bin auch froh das der "schlechte Service" sich bereits sofort zeigt. Wenn man nach Jahren evtl. mal die Garantie in Anspruch nehmen muss, ist man ja schließlich darauf angewiesen und wird dann wahrscheinlich erst total entäuscht sein wenn das Board im Sommer mal einige Wochen nicht verfügbar ist.”

Helpful Report

Hello Benedikt, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir nehmen alle Kundenfeedbacks ernst, unabhängig von Ihrem Standort, und verstehen, dass diese Situation bei Ihnen große Enttäuschung und Ärger ausgelöst hat. Wir entschuldigen uns erneut aufrichtig für alle Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Viele Grüße, Bluefin-Kundenserviceteam

“Se ha roto el remo de fibra de vidrio en la primera salida, estoy esperando a que me contesten a la reclamación de una pieza nueva, pero tendré q comprar un remo nuevo para poder usar la tabla mientras llega y además ya no confío en la resistencia del remo bluefin.”

Helpful Report

Hola Miguel, Pido disculpas por las molestias causadas por la rotura de la paleta de fibra de vidrio. Me alegra informarle que la pieza de repuesto ya está en camino hacia usted. Si necesita más ayuda o tiene alguna inquietud, no dude en contactarnos directamente. Los mejores deseos, Equipo de atención al cliente de Bluefin

“La experiencia con la tabla de Paddle surf cruise 10.8 legacy ha sido horrible. La primera vez que la uso en un pantano para probarla se rompe el remo de fibra de vidrio y no pude seguir a los demás amigos con sus tablas. El remo es muy débil y se rompe la primera vez que lo uso. Quiero usar la tabla en el mar pero no tengo remo. Me han dicho que me van a enviar un remo de repuesto pero el mismo modelo y de momento no tengo confirmación que lo hayan enviado. De momento no tengo remo por lo que no puedo usar la tabla y cuando llegue me da miedo usarlo en el mar y que se rompa de nuevo.”

Helpful Report

Hola Miguel, Lamentamos mucho su experiencia con la rotura de la paleta durante su primer uso. Su satisfacción y seguridad son nuestras principales prioridades y entendemos la frustración que ha causado esta situación. Tenga la seguridad de que pronto le enviaremos una pala de repuesto. Los mejores deseos, Equipo de atención al cliente de Bluefin

“Today (7/4/2024 bought a couple of months ago) I had the opportunity to test the scout kayak for the first time (in Venice lagoon). I'm sorry but I'm not at all satisfied with the kayak, it seems more like a toy than a real kayak, the navigation is really difficult, and even with the skeg the paddling is highly irregular (moving left and right at every paddle). I had another inflatable kayak (sea eagle) and it didn't have that kind of behavior. Then the lining around the inflatable chambers is not in tension so from the hydrodynamic and aesthetic point of view it is a relevant defect of design. I tried to return it back to bluefin but their policy does not permit this. In the presentation of the product it is reported: ""Compact, maneuverable and comfortable. Conquer the lakes, rivers and coastal seas as you redefine your connection to the great outdoors. Get ready for an unforgettable journey every time you set sail with the Scout Kayak "; In my opinion the product is far from this and I don't suggest it if you want to do real kayaking.”

Helpful Report

Hello Sebastiano, Thank you for sharing your experience with us regarding your recent purchase of the Scout Kayak. We're truly sorry to hear that it did not meet your expectations. If you have any further questions, please do not hesitate to reach out. Best wishes, Bluefin Customer Care Team

“If I could give ZERO stars on this Blue Finn board, and their costumer service, I would, but unfortunately one star is the minimum I can give, and it do not express accuratelly how frustrated and angry I´m with the Blue Finn paddle board I bought and their Costumer Service. I was very exited for the Cruise 10'8 that I got, Unfortunately in the first use I noticed 3 spots on where the board was leaking air (mini-many bubbles) from the side chick. Deflated, you can observe in it some folds around this area showing the upper most layer of the side delaminating from the deeper layers. It looks like the whole side is delaminating and likely to leak more very soon all around the board, and perhaps even having a blast/total failure. After contacting Costumer service several times, and talking with 3 diferent representatives I had to every time re explain my issue, sent prof of purchase and a bunch of other information. After 14 days the resolution was that I had to sent the board from the original place from where I bought it (Colorado) in order to consider the replacement and to sent a non-cost return label. I explained to customer service that I don´t live in Colorado and they asked me to paid out of pocket the return from Alaska with a cost of $150. Which it is unfair that I have to pay the return cost for a product that I received defective. I sent all this videos to Blue Fin in my contacts with costumer service: https://youtube.com/shorts/XIvUHmgiNc8 https://youtu.be/8NHPFFc-BBk https://youtube.com/shorts/x0TzZxTqmZw https://youtube.com/shorts/h4gXP8OR-ag It´s pretty obvious on the videos that it is a manufacturing problem, and even so, Blue Finn is unwilling to help and solve the problem that they created sending to me a defective product. Now, I´m in Mexico with a Paddle Board that´s delaminating and I cannot trust to do any more committed paddle, because I´m afraid that the whole product may collapse and compromise my safety. It´s so frustrating to have a Board that I cannot actually use properly as a paddle board and have no help from the manufacturer. Blue Finn is pushing me to throw their board (and the money I spent) in the trash and to have to buy another Board (from a different manufacturer obviously). I bought this board because I read some good reviews about that, and that´s what´s compelling me to write this through review and to have no one else been scammed like I was. I´ll make sure also to spread this word on social media, to have more people aware. Blue Finn is unwilling to help me, and I´m extremelly frustrated and do not recommend anyone else to buy their products and do not be exposed to the same poor customer service treatment.”

Helpful Report

Hello Patty, We are so sorry to hear about your experience with your SUP. We understand your frustration and we want to assure you that we are committed to helping you out. We value your feedback and take every customer concern seriously. Our goal is to constantly offer the highest level of customer service and product quality. If there's anything else you'd like to discuss, please feel free to let us know via email. Best wishes, Bluefin Customer Care Team

“I've paid for a new carbon fibre paddle on Thursday. It's now Mon morning and I've nothing since. 2 days after your order for delivery come on not heard anything at all what going on”

Helpful Report

Hello there, We are sorry to hear that you did not receive your shipping confirmation. We've already sent the tracking information to your email. Please let us know if you require further assistance and we will be happy to assist you. Best wishes, Bluefin Customer Care Team

“Leider nach großer Vorfreude nun sehr sehr enttäuscht worden. Nachdem wir tolle Erlebnisse auf dem SUP hatten sind mitten im Urlaub die D Ringe abgefallen. Der wirklich freundliche Kundenservice hat eine Reparatur angeboten. Nun habe ich ein neues Board erhalten, welches scheinbar nie geprüft wurde und definitiv nicht neu ist. Beim auspacken des neuen SUP habe ich ein großes Loch festgestellt. Leider trotz hohem Preis und großer Freude nun wirklich sehr genervt. Erst hatte ich ein SUP ohne D Ringe (das wäre noch gut) jetzt ein SUP mit Loch.”

Helpful Report

Hallo Christian, Es tut mir leid, dass Sie eine so negative Erfahrung mit unserem SUP-Board gemacht haben. Ich möchte Ihnen versichern, dass wir uns dafür einsetzen, unseren Kunden qualitativ hochwertige Produkte und exzellenten Kundenservice zu bieten. Wir nehmen dieses Thema sehr ernst. Einer unserer Kundendienstmitarbeiter wird auf Ihre E-Mail antworten und wir werden unser Bestes tun, um Ihnen bei Ihrem Anliegen zu helfen. Grüße, Bluefin Customer Care Team

“I just want to speak to an actual person. Seat ordered over 2wks ago, e mail to say they'd struggled to deliver - no reason as I was in, and nothing from the courier so I suspect that they just didn't have the item in stock. Finally answered by messenger today (ignored my last e mail), with nothing constructive except to say they'd sent me an e mail - no acknowledgement of my one in response or and satisfactory answer. Unfortunately if I don't hear by the end of the day I'll be claiming a refund through my bank, which isn't great as goes against them.”

Helpful Report

Hello, We apologize for the inconvenience you've experienced and for any delay in our response. We understand your frustration and would like to resolve this matter as quickly as possible. Please send us an email at help@bluefintrading.co.uk and we are more than happy to assist you. Best wishes, Bluefin Customer Care Team

“We have been trying to call you in the number below and it goes straight into: we are busy and etc....and hangs up. No waiting to speak with someone, no possibility to leave a message, nothing. We have been trying the whole day. We have also written emails to you and we have no response whatsoever. Please respond, we need an urgent replacement of the paddle that snapped and you sent a wrong part. We can't use the SUP without the Paddle.”

Helpful Report

Hello Karina, I apologize for the difficulties you faced when calling our number and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers. One of our representatives already replied back to your email since Friday, Please check your inbox or spam folder. Rest assured, I'm here to assist you with the urgent replacement of the paddle. To ensure a swift resolution, I'll personally look into your order and arrange for the correct paddle to be sent to you right away. Best wishes, Bluefin Customer Care Team

“Flimsy paddle, it broke on the second use and we even didn't paddle much and the sea was quite like a lake. No telephone number to call, just communication with email and it took them 10 days to send a replacement and they sent it wrong. heyyy... I don't think is a family-run business and the quality of the product is really flimsy. Talked to my Paddler professional friends and they said they never heard of such a thing. Customer service is really bad. We are very disappointed because I thought it was a good company. I won't be buying anything with them anymore.”

Helpful Report

Hello there, Thank you for your review. I am sorry to hear you had a frustrating experience but we really appreciate you bringing this issue to our attention. We do listen to our customers and we are always committed to deliver not only good quality products to customers but a memorable customer experience as well. You can contact us on +44 1422 557773 and our lines are open 8.30am until 5pm Monday through Friday. Again, thank you for the taking the time to review our business. Best Wishes, Bluefin Customer Care Team

“So let me just preface by saying this is not a review of the board, this is a review of their customer service. I ordered a 10-8 bluefin board 3 weeks before I needed it for my trip with delivery being 5-7 business days. Delivery didn't arrive so I contacted customer service in which they sent me a tracking number. No problem, I looked it up to find out the board was damaged and being returned to bluefin and that bluefin had already been notified about the issue. No fault to them other than they never notified me of the problem. Ok, stuff happens, absolutely not their fault, so I call to talk to customer service and explain I am running out of time to take this on my trip and can they ship a new one immediately because I still have time. So my real issue begins when they told me it would take the normal shipping time, (they can't expedite shipping even at my cost) and it would be a three day handling time before it can be shipped. Ok no problem, kind of a bummer I can't get it shipped faster, but understandable. So my only request was if the handling time could be cut down to less time than 3 full days since obviously this was an unusual circumstance. They told me that was impossible and couldn't be done. In my opinion I am asking the bare minimum from them as in a phone call to ship one out as fast as they could. Amazon can deliver me the same exact board in three days, but they cant even put it in the mail by then and this is the main company headquarters, completely unacceptable in my opinion. I specifically chose this board over two others because of the 5 year warranty and customer service, but if they have no customer service now, do you think they will help me in 5 years if I have an issue? Major red flag in my opinion. LONG STORY SHORT I WOULD NOT BUY THIS BOARD BASED ON THE WARRANTY OR CUSTOMER SERVICE REVIEWS.”

Helpful Report

Hello Kevin, Thank you for your feedback. We regret that we were unable to expedite the shipping of a new board for your trip. We strive to accommodate our customers' needs as best as we can, and we apologize if we fell short in this instance. We understand your frustration and we appreciate your understanding of the handling time required. Regarding the warranty and future customer service, we assure you that we stand by our products and the warranties we offer. We are committed to addressing any issues or concerns our customers may have, even beyond the initial purchase. We appreciate your honesty and value your feedback. If you have any further questions or if there's anything we can do to rectify the situation, please do not hesitate to reach out. We are here to assist you and ensure your satisfaction. Best wishes, Bluefin Customer Care Team

“This is the second board after the first board I have returned that has delaminations. Obviously you have quality control issues with your manufacturing. I tried to include pictures of the latest delaminations but the review won’t go through. We like the board design and accessories and how the board feels when blown up, but it won’t do much good if the bonding techniques you use are poor.”

Helpful Report

Hello Kent, Thank you for your feedback. I'm really sorry to hear that your replacement SUP package is not up to our usual standard. We'd be more than happy to look into this for you as a matter of urgency if you could please reach out to us at help@bluefintrading.co.uk Kind regards Jake Bluefin Support

“Wrong SUP was delivered. Additional camera never arrived. Customer Service ignores mails.”

Helpful Report

Hello Simon, Thank you for your feedback. I am sorry to hear of any issues you may have faced up to now, we do aim to respond to all emails within 24 hours, if you could please drop us an email at help@bluefintrading.co.uk and we would be happy to look in to this for you. We are also available to contact via telephone or live chat on our website. Thank you in advance. Best wishes Bluefin Customer Care Team

“Da das bestellte Board beschädigt war, haben wir es zurückgesandt. Der Erhalt wurde uns auch von Jack und Joe per mail bestätigt. Leider haben wir bis heute unser Geld nicht zurückerhalten, obwohl die Retoure bereits vor Weihnachten 2022 erfolgte. Wir sind unglaublich enttäuscht und werden jetzt einen Anwalt beauftragen müssen.”

Helpful Report

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu hinterlassen. Es tut mir leid, von den Problemen zu hören, mit denen Sie Ihrer Meinung nach konfrontiert waren, und würde diese gerne für Sie weiter untersuchen. Ich habe Sie per E-Mail kontaktiert, wenn Sie bitte darauf antworten könnten, würde ich Ihnen gerne behilflich sein. Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam

Bluefin SUP is rated 4.7 based on 2,190 reviews