Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Habe das Cruise 10-8 und bin sehr zufrieden! Es ist super stabil und fährt sich top! Der Preis ist gut bei dieser Qualität. Auch auf dem Meer hatte ich viel Spaß. Danke ☺️”

Helpful Report

Hallo, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Ihnen Ihr Bluefin-Board gefällt. Viel Spaß beim Paddeln! Viele Grüße Bluefin-Kundenbetreuungsteam

“Von der Auswahl, Einsatz und Rücksprachen alles Besten‘s!”

Helpful Report

Hello, Thank you for your kind words! We're thrilled to hear you had a great experience with our selection, deployment, and consultation. We appreciate your feedback! Best Wishes Bluefin Customer Care Team

“Bluefin cruise 10'8. So happy with this board. Great quality, fantastic packaging and speedy dispatch.”

Helpful Report

Hello, Thank you for your kind words! We're thrilled to hear that you're enjoying your new board and that you had a positive experience from start to finish. Thank you for choosing Bluefin! Best Wishes Bluefin Customer Care Team

“top producz”

Helpful Report

Hello, Thank you for your review, we are glad to hear that you like our product. Thank you for choosing Bluefin! Best Wishes Bluefin Customer Care Team

“Tolles Board (Cruise 10‘4) super verarbeitet. Paddel nicht in Ordnung, wurde durch freundlichen und sehr bemühten Kundenservice aber schnell ersetzt. Top! Bei der Bestellung angekündigte gratis E-Pumpe aber leider nicht erhalten. Daher nur 4 von 5 ⭐️”

Helpful Report

Hallo, Vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen das Board gefällt und dass Sie den schnellen Paddelaustausch zu schätzen wissen. Wir entschuldigen uns für die fehlende elektrische Pumpe – bitte wenden Sie sich an cs@bluefintrading.co.uk und wir werden uns darum kümmern! Viele Grüße Bluefin-Kundenbetreuungsteam

“Good board, but no repair option after 5 years, not even for a fee. Because the glued seams are disintegrating after 5 years, I unfortunately have no choice but to throw the board away. I won't be buying another Bluefin because of the lack of service.”

Helpful Report

Hi Alexander, Thankyou for taking the time to leave us your feedback. One of our team is in touch with you to help resolve this as quickly as possible. Best Wishes Bluefin Customer Care Team

“Easy ordering, very nice special electric pump, kajak seat works excellent, all in all good quality”

Helpful Report

Hi Sebastian, Thanks so much for your kind feedback. We are glad to hear that you are happy with your electric pump and kayak seat. Best Wishes Bluefin Customer Care Team

“Ganz schlechter Kundenservice. Ich habe ein Board bestellt und bezahlt, dieses würde dann im Nachhinein storniert mit der Begründung das es ein Systemfehler gewesen sei und es das Board leider nicht mehr auf Lager gibt. Habe dann den Kundenservice kontaktiert und angefragt ob man mir nicht entgegen kommen könnte schließlich haben sie ja einen Kaufvertrag mit mir geschlossen. Dieser teilte mir mit das es da Board nur noch in einer neuen Version aber in genau dem selben Set gäbe, er mir dieses aber nicht zu den ausgehandelten Konditionen verkaufen könnte. Hier ging es lediglich um einen Preisunterschied von 10%. Naja nach mehr maligem Kontakt habe ich es aufgegeben und suche mir nun einen vernünftigen Hersteller, der Kunden zu schätzen weiß.”

Helpful Report

Hallo Phillip, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu hinterlassen. Einer unserer Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen. Beste Wünsche Bluefin-Kundenbetreuungsteam

“The Kajak Ranger for two surprised us completely by the high quality and excellent engineering. We are happy with every single detail and love it since our first ride…”

Helpful Report

Hi Nadine and Frank, Thankyou so much for your feedback. We are happy to hear that you are both enjoying our Kayak Ranger. Best Wishes Bluefin Customer Care Team

“10.8 cruise carbon is excellent , perfect for me and the dog … super stable and everything that comes with it is top quality , the pump is amazing also … best on the market in my opinion”

Helpful Report

Hi Dave, Thankyou for such a wonderful review. We are glad to hear that you recommend our 10'8 Cruise Carbon board. Best Wishes Bluefin Customer Care Team

“Communication not great. Tried to cancel and order as I changed my mind on which board to purchase. I haven't received the board so I'm guessing it's been cancelled but I've had no refund on it yet and no communication regarding it?”

Helpful Report

Hi John, Thankyou for sharing your experience. One of our team has reached out to answer any questions you may have. Best Wishes Bluefin Customer Care Team

“Top Paddel,Lieferung war o.k. und ich bin zufrieden und freue mich sehr.”

Helpful Report

Hallo Mika, Vielen Dank für Ihr freundliches Feedback. Wir freuen uns, dass Sie mit der Lieferung und dem Produkt zufrieden sind. beste Wünsche Bluefin-Kundenbetreuungsteam

“Livraison ultra rapide 1 jours bin hâte de essayé”

Helpful Report

Salut Eric, Merci d'avoir pris le temps de nous laisser votre retour. Nous sommes ravis de savoir que vous avez reçu votre colis très rapidement! Meilleurs vœux Équipe du service client de Bluefin

“Habe das Board meiner Frau geschenkt,und es war der absolute Wahnsinn wie sie sich gefreut hat. Ich hatte mich im Vorfeld schon genau informiert,über Bluefin,und ich wurde auch nicht enttäuscht Die Optik die Qualität und das Handling einfach spitze,falls wir uns noch einmal ein zweites Board kaufen sollten, dann würde es mit Sicherheit wieder ein Bluefin werden!!! Vielen Dank für so viel Spaß auf dem Wasser!!!!”

Helpful Report

Hallo, Vielen Dank für Ihr freundliches Feedback. Wir freuen uns, dass Sie mit der Qualität unserer Paddleboards zufrieden sind. Beste Wünsche Bluefin-Kundenbetreuungsteam

“I own my Bluefinsup Cruise 12 for 5 years. There wasn't a problem with it in those 5 years. I am absolutely impressed by the size and stability, but most of all by the incredible load capacity of 175 kg. We have done some tours as a couple (2 adults) on this board. It is still in perfect condition. I'm really looking forward to many more tours with it!”

Helpful Report

Hi Joe, Thanks so much for your kind feedback. We are glad to hear you are happy with the durability of your SUP. Best Wishes Bluefin Customer Care Team

“Excellent product and service. I have been delighted with the board. Instructions are clear and the extras are great, kayak seat kit etc.”

Helpful Report

Hi Vic, Thankyou for such a wonderful review. We are glad to hear you are happy with your SUP and extra accessories included. Best Wishes Bluefin Customer Care Team

“Bluefin cruise paddle SANK after not even 30 seconds unattended. Bluefin said I needed to pay for a replacement. I’ve bought a carbon fibre one elsewhere that cost far less than the official replacement. The bluefin cruise paddleboard is so heavy too, so I would never get another one.”

Helpful Report

Hi, Thankyou for taking the time to leave us your feedback. One of our team is in touch with you to help resolve this as quickly as possible. Best Wishes Bluefin Customer Care Team

“My bluefin cruise 15 arrived really quickly. The paddle board is made well nice and sturdy for a beginner like me. Had me wife and border collie on board no problems. Really happy I chose bluefin 👍”

Helpful Report

Hi Carl. Thankyou for taking the time to leave us your feedback. We are happy to hear that you are enjoying your Cruise 15' board. Best Wishes Bluefin Customer Care Team

“At 62 years old I was looking at a new way to keep fit. Took one lesson and started researching then came across Bluefin. Bought a Cruise 10’ 8” and used it for the first time. Inflation was easy with the electric pump which came as a free gift. The board, paddle, leash and bag are well made and the instruction videos made getting setup easy. Once on the water the board was stable and very good for a beginner. Happy with purchase and looking forward to exploring local rivers and lakes.”

Helpful Report

Hi Glyn, Thankyou so much for your kind feedback. I'm Sure you will have lots of fun exploring local rivers and lakes. Best Wishes Bluefin Customer Care Team

“Bitte sehr enttäuscht, mein Bluewin Carbon ist nach zwei Jahren explodiert. Es lag ungefähr eine halbe Stunde in der Sonne. Und war nicht bis zum Maximum aufgepumpt. Um zu prüfen, ob eine Entschädigung zu erwarten wäre, müsste ich das Board auf eigene Kosten nach Holland senden. Bin sehr enttäuscht, künftig werde ich ein günstiges Bord kaufen, das platzt wahrscheinlich nicht so schnell”

Helpful Report

Hallo, Danke, dass Sie Ihre Erfahrung mit uns teilen. Einer unserer Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen. Viele Grüße Bluefin-Kundenbetreuungsteam

Bluefin SUP is rated 4.7 based on 2,181 reviews