Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent delivery and a really good price for a great board.”

Helpful Report

Hi Piers, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Great for beginners. Good quality seal and quite sturdy. I would recommend it”

Helpful Report

Hi Kaira, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

“This paddle board is terrific and the children love it. So easy to use and really light to carry.”

Helpful Report

Hi Fabian, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“Great product, so much so I bought another one! Great service too. Would buy again and recommend.”

Helpful Report

Hi Amiya T hank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“I purchased the Cruise Carbon about 6 weeks ago, its a great board very sturdy and comes with some great extra's such as the kayak conversion, kids love it so much i have just ordered another 1 so we can go out together.”

Helpful Report

Hi Stuart, I can’t thank you enough for your kind review of Bluefin SUPs. So glad to hear you’re loving your Cruise Carbon. Regards, Ella Bluefin Customer Care

“Wife loves her new paddle board. Good stable board to learn on.”

Helpful Report

Hi Pablo, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“Got this as a birthday present, great board for beginners! Comes with everything you need!”

Helpful Report

Hi A. G., We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Lovely board! It is so sturdy and people have genuinely been surprised that it's an inflatable! Would highly recommend this product.”

Helpful Report

Hi J. Sutherland, Nothing gives us more joy than hearing that our boards are being loved! Regards, Ella Bluefin Customer Care

“This is a great product and and excellent service from the seller. The SUP is easy to set up and comes with all you need to get started. We had the SUP at the beach and ready in under 5 minutes and spent the next two hours enjoying ourselves on the board.”

Helpful Report

Hi Cheryl, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

“Excellent service, good value, product appears to be high quality. Very easy to set up, includes everything you need to get started.”

Helpful Report

Hi Primrose, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

“Excellent product and good value. With a handy backpack to carry it all in.”

Helpful Report

Hi J. A., Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Great paddle board. Easy enough to assemble. Think it possibly needs more air than recommended though.”

Helpful Report

Hi Rebecca, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Today is exactly one month since I placed an order with Bluefin. I still have no idea what is happening to my order. Apparently, contacting their logistics partner and finding out what is happening to my order is too big of a task for the customer support at Bluefin. Every time I ask their support, someone else answers with no effort to solve my case. I am extremely disappointed. I wanted to be patient and solve it quietly but seeing the incompetence of bluefin customer support, I am getting tired of chasing them. I guess it will have to be 1 star from me for the Bluefin crew. I specifically selected a UK brand hoping for reliable product and service. Shame it came to my writing this publicly, since I always avoid social media as a problem solving tool. Beware fellow paddlers!”

Helpful Report

Hi there - so sorry about the issues with your order. Due to overloading in the UPS network, we had a period in time where we had orders without tracking that we had definitely dispatched from our warehouse. This is something we have learnt from, and have new systems in place to ensure this cannot happen again. Due to the vast number of queries in the support system and different agents being available at different times, this was the reason for different support agents responding to your query. I can see the item was concluded as lost by the courier and subsequently we issued a refund for you. I am very sorry the experience for you wasn't better, but I can assure you if you were to shop with us again, you would have a much better experience. Regards Ella

“Had the best fun with this. Easily assembled, quick to pump and quick to deflate and really sturdy.”

Helpful Report

Hi Bluebell, Thanks so much for this review. It's great to hear that you are enjoying our boards. Regards, Ella Bluefin Customer Care

“It is excellent quality and had such great fun acquiring a new skill family and friends loved it don't wait get one”

Helpful Report

Hi S. Turner, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“After reading all the positive comments on Bluefin on social media we ordered a board including the offered free electric pump. The order was confirmed by Bluefin. We then got contacted by Bluefin support via email with the information that the electric pump would be out of stock (despite the order confirmation) and the question whether we would accept a GoPro camera instead. We answered "no" (already own a camera) and asked for other compensation. Bluefin support now answered that the offer has expired and did not offer anything at all as compensation. Bluefin stated the value of the pump at 129 Euro. Not the behaviour we would expect from a business that advertises with 5 years warranty ... If Bluefin cannot resolve this the board will go back.”

Helpful Report

Hi Claudia, So sorry for the mix up on your order. I can see that Jo resolved this for you by offering an alternative offer as well as the pump to be sent at a later date - we would never leave customers without any form of compensation or alternative offer. I trust this has resolved your issue but please feel free to reach out to our support team and they'll be happy to help! Regards Ella

“Amazing, got them for the children, they love it.”

Helpful Report

Hi Kim, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“Great value for money. My partner and I have totally fallen in love with paddle boarding.”

Helpful Report

Hi Nelson, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“So far so good. I've been out on this board twice now and have really enjoyed it.”

Helpful Report

Hi Cleveland, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Excellent board that kids and adults will love and does not have a step learning curve. Very stable in the water.”

Helpful Report

Hi Clara, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

Bluefin SUP is rated 4.7 based on 2,181 reviews