Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As soon as I received I jumped to use it right away. This board is absolutely great. I have used hard boards in the past and had a blast using this one. Fits back in the bag and in my car trunk. It is just as stable, almost as fast and turns much easier since it sits higher in the water. I will buy a second unit to have one for my husband too.”

Helpful Report

Hello Georgina, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“My wife had a paddle board and I wanted to join her. This is a great way to get started. The kit includes everything I needed except a lifejacket and whistle. The board inflates easily with the included pump and is lightweight enough it is easy to carry to the water. On my first attempt, I paddled away from the shore and cautiously stood up. The board is stable enough that I was able to remain standing for the rest of my trip. This is a great value for all that is included.”

Helpful Report

Hello David, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“It gets me active and out on the water. I and the family can enjoy time together in the sun and on the water.”

Helpful Report

Hello Anita, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“It was super easy to get it out on the water and start having fun!”

Helpful Report

Hello Peter, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I love the bag to carry all the parts and it seems very durable and sturdy.”

Helpful Report

Hello Xiaona, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I loved the color and quality, it is light and easy so I can take it with me when I go on trips.”

Helpful Report

Hello Janet, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Board is super durable and sturdy. Super easy to inflate and perfect for a quick trip to the lake. Great accessories came with also.”

Helpful Report

Hello Eileen, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Loved how many great items came in this set. Makes a day out on the water very easy and easy to travel with also.”

Helpful Report

Hello Vivien, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Love the color and ease of use! So much fun for our family. Definitely glad we got it!”

Helpful Report

Hello Mohammed, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I bought the sup and it came damaged in the box … their are holes in the board and I took some water and soap to look if the holes are severe… it started to bubble so i put everything back in the box and I’m waiting for an answer from bluefin … hope I will hear from them soon and they replace te broken sup 😞”

Helpful Report

Hello Els, Thank you for your feedback. I am sorry to hear of any issues you may be facing. I am able to view your communication with ourselves and will respond to you directly to try and resolve this for you. Best wishes Bluefin Customer Care Team

“Bluefin Cruise 10'8 - As a newbie to paddleboarding I did my research and this board matched my requirements. Absolutely love it, so easy to handle in the water beit, canal, river or sea. I couldn't have wished for a better board!!!”

Helpful Report

Hello Teresa, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Just what I needed. I live by the water and there's a network of canals and this is the perfect board. Not too heavy, easy to travel with, and very durable. You can't go wrong with this purchase.”

Helpful Report

Hello Colin, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I used it for almost 3hrs in the lake and it didn't lose any air pressure. I also loved all the accessories that came with it. I would definitely recommend it.”

Helpful Report

Hello Stephen, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“When the SUP arrived it appeared used and had a lot of defects. It had many scuffs and scratches all over the brand new board. The pump directions were melting off and coming onto my hand. The psi indicator was not detecting proper air pressure and believe me, I read the directions that you have to get to 7 PSI before it works, however, I pumped the board up so big the nozzle came off and the air was coming out of the pump and entry valve with no indicator of PSI, so I probably overfilled the board when it says not to. Finally, the strap to the kayak attachment broke off when I was installing it via the directions. Upon all this, they didn't even send me the wrong paddleboard. I bought the 12-foot board and they sent me this used 10.8-foot one. Talking to support about this issue has been at a snail's pace. There is limited time left to which I can use this board where I live and it doesn't seem like I will get the board I paid for and ordered any time soon.”

Helpful Report

Hello Jonathan, Thank you for your feedback. I am sorry to hear of any issues you may be facing. We are available to be contacted via email, phone and live chat 9am-5pm, 7 days a week. We aim to respond to all customer queries within 24 hours of them being submitted. I have had a look into this and I can see a return for replacement is being arranged for you. We look forward to having this resolved and hope you are satisfied with this outcome. Best wishes Bluefin Customer Care Team

“I ordered my paddle board package that came with a cooler. The directions were hard to read and understand. The cooler was supposed to come with leg covers so that it doesn't cause damage to the board, but the leg covers were not included. I reached out via email and never heard back. I never got to use my board yet this season because I need the cooler to go down the river. I just need my leg covers so that I can give this thing a go. I don't know why they make it so hard to contact them”

Helpful Report

Hello Stephanie, Thank you for your feedback. We have had no previous communication from yourself so I do apologise if you are struggling to reach us. I have reached out directly to you, using the email provided with the review. I would love to make this right for you so please do look to respond to this and we will have this resolved as soon as possible. Thank you in advance. Best wishes Bluefin Customer Care Team

“Do not buy Bluefin Boards. The board we received from Amazon started leaking after a few weeks and the pump stopped working. We contacted Bluefin to collect the board and replace it. Turns out they wont collect or return Boards to Mallorca (where the board was initially sent by Amazon.es). The return time for Amazon has expired. We can neither get the board replaced/fixed by Bluefin or a refund. Customer services are just so unhelpful its insulting. I am now stuck with a leaking poorly made SUP and broken pump that cost me over 500 Euros. Do not buy from Bluefin shoddy equipment and poor customer services.”

Helpful Report

Hello John, Thank you for your feedback. We are sorry to hear of any issues you may be facing. Amazon purchase stock of our products directly from us and sell them on as Amazon fulfilled orders. This means they hold the financial transaction for orders placed with them and not Bluefin. Unfortunately, they are able to ship on a much larger scale than ourselves. Details of where we are able to ship too are available on our website for customers to read prior to purchase. As per our communication with yourself, we are unable to refund Amazon orders as this must be done directly with them and we would be happy to replace your SUP but we would need an alternative address to do so. Best wishes Bluefin Customer Care Team

“Quality of item was just as described and arrived in perfect condition.”

Helpful Report

Hello Aileen, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“The quality is better than I expected and the SUP is easy to use !”

Helpful Report

Hello Alan, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Used to paddle with my kids. Easy to pump up and durable.”

Helpful Report

Hello Harold, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I love that this paddle board is inflatable and is very easy to transport in any vehicle. It’s of great quality and is very sturdy. The color and design are also very stylish.”

Helpful Report

Hello Melville, Thank you for taking the time to leave this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,181 reviews