Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This board is great for beginners such as myself and very sturdy.”

Helpful Report

Hi T. R., Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“I have taken it out on lakes & sea a handful of times now and I'm over the moon with it.”

Helpful Report

Hi Bonnie, Thank you for your kind words, feel free to share any pics on Instagram/Facebook and don’t forget to tag us! Regards, Ella Bluefin Customer Care

“I was really happy with how solid it felt when fully inflated, I'll invest in an electric pump though.”

Helpful Report

Hi Hollie, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“This is a versatile product. We tried it out on the sea in Sardinia which was lots of fun.”

Helpful Report

Hi Garry, Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“We have now had this for a few weeks and taken it to a couple of different lakes local to where we are. We have been very impressed by the board.”

Helpful Report

Hi Betsy, Thanks so much for this review. It's great to hear that you are enjoying our boards. Regards, Ella Bluefin Customer Care

“Great fun for me and the family. The material and build seem of very good quality.”

Helpful Report

Hi L. Sharpe, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“it is a fantastic beginner board and I have used it twice, good stability and moves through the water with ease, even keeps travelling in straight line with out drama.”

Helpful Report

Hi Velma, Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“I ordered two SUPs and did not get the orders. Now the customer service did not solve my problem and did not pay my money back. I waited 2 months!!!! Horrible!!!”

Helpful Report

Hi there - sadly we cannot locate you on our system as no name or order details have been provided. It sounds very unlike our team to not provide a refund if goods were not delivered. If this still needs looking into, please email our support team and they will be more than happy to help. Regards Ella

“Love it very sound with all the bits.hours of fun so far.”

Helpful Report

Hi B. Jennings, That is so great to hear. I am so glad you love our boards as much as we do! Regards, Ella Bluefin Customer Care

“Ordered two sups, one was not back in stock until later in June. The other was in stock, NO mention of the in stock being held up as both being delivered at the same time. Money been taken from my card already... waited 57 mins on hold sent email and messages no response. I have friends who have your boards and they are excellent which is why I've ordered two from you.. but the customer service side needs some attention.. perhaps even switching back on your web online chat might help... If you need assistance then shout we can help you with the web side of things”

Helpful Report

Hi Paul - so sorry to hear about the issues with your order and for taking so long to get back to you here. We have seen a 10-15x increase on demand for our support team and they have been working tirelessly since the lockdowns were enforced, to do the best for our customers. Bluefin made the decision to switch off the phones and live chat, so the support team could focus on emails solely to ensure a timely response could be given on there - we should, however, have communicated this better to you all and this is something we have taken on board. We have also increase staffing in the department, but training takes time to ensure it is done correctly. I know this doesn't change what happened for you, but I hope you can see we're listening to the feedback and making changes to improve the customer experience :) Regards Ella

“Item is pure class I love it, I've yet to master standing up but great use as kayak too 👌”

Helpful Report

Hi Aida, That is so great to hear. I am so glad you love our boards as much as we do! Regards, Ella Bluefin Customer Care

“I ordered the Carbon Cruise 10"8. I queried when this would be delivered 24 hours later as i had not received an email to confirm a delivery date to be told this item was out of stock. I enquired further to seek when this would be in stock to be given pre-generated emails for 3 days from Sophie before cancelling my order. I am currently on hold to the number provided on the website and have been on hold for 1 hour and 45 minutes. Extremely poor customer service, spending a lot of money on a board, i expected more. I dread to think how any issues later would be resolved, i'd expect the 5 year guarantee to be useless.”

Helpful Report

Hi there - sorry to hear about your experience with us! At the time of your order, we were experiencing delays with couriers and a huge influx of support requests (10-15x more than usual) so our Customer Service team were doing the very best they could. We should have communicated this better, but we decided to switch off the phone lines and keep all contact via email as we would have then had a backlog of emails, and we also had new employees onboarding to help the department but wanted to make the training quicker. This is by no means excusing what happened, but I just wanted to provide you with some context to explain the position we were in at the time. We have new procedures and processes in place to help us deal with any future surges, to ensure a better experience for our customers. If there's anything we can do to improve your view on Bluefin SUPs, please feel free to reach out to our support team who will be on hand to help. Regards Ella

“Fantastic SUP with a very good price for a very good product”

Helpful Report

Hi Maxwell, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Fantastic!! Easy to put up and fold away and so light to carry ..given us hours of fun so far highly recommend”

Helpful Report

Hi C. H., Thanks so much for this review. It's great to hear that you are enjoying our boards. Regards, Ella Bluefin Customer Care

“The board itself is stable, firm and easy to manoeuvre with the supplied paddle.”

Helpful Report

Hi Elijah, Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“To be honest, it is difficult to step on board,but finally I have barely mastered the slkills,the board runs very stable, very suitable for beginners.”

Helpful Report

Hi Ana, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“i recevied it yesterday morning and the package is in good condition. this is for my husband, i hope he will like it.”

Helpful Report

Hi I. C., Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“I know right now is a trying time for many businesses throughout the world; but when I purchase almost a 2000$ item and ask for ANY information regarding relative shipping dates, clarification on misleading prices, or why my order did not qualify for their special offers. I do not typically expect it to take longer than a week to get back to me on any of the issues. But such has been the case, I'm sure the board will be great when it arrives, but the customer service auto-generated responses are really getting on my nerves.”

Helpful Report

Hey Brynn, sorry for the late reply to your review. We've been spending so much time focusing on getting responses back to customers via email. As you pointed out, at the time of your order, we were facing unprecedented times as a business, which seems to have impacted your experience with us - and for this, we're truly sorry. We implemented the auto response as a way to let customers know we had received their query and would get back to them, so nobody felt like they were being ignored. Certain things this year have just been way out of our control, but they have provided us with a lot of lessons learnt and new procedures in place to ensure this kind of thing doesn't happen again. Should you wish to discuss anything further, please reach out to our support team who will be on hand to help. Regards Ella

“Very well made, strong, easy to carry, and very stable.”

Helpful Report

Hi Jana, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“This is a well made inflatable sup. Used it for first time this weekend. Very impressed with sturdiness of board. It is easy to inflate. It is also easy to deflate and pack away. Overall I am pleased with this purchase.”

Helpful Report

Hi R. Sheridan, Thanks so much for this review. It's great to hear that you are enjoying our boards. Regards, Ella Bluefin Customer Care

Bluefin SUP is rated 4.7 based on 2,181 reviews