Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've loved my 10.8 Bluefin Cruise since I got it last July (2021). It's well made, easy to use, and it's given me plenty of confidence in lochs, rivers and the sea. Unfortunately the zip on my bag suffered accidental damage recently, so I contacted Bluefin asking whether I could order and pay for a new one. Instead they insisted it was still under warranty and that I should return it for repair or replacement, which could take up to 28 days. Alternatively they gave me the choice of arranging a local repair. I chose to return it and thought I'd have a long wait. But no! A few days later I now have a brand new bag, I'm delighted. Can't thank their team enough - they kept me informed at every step of the way - gives me great faith their customer support and of course their product. Thank you!”

Helpful Report

Hello Thank you so much for leaving us this excellent review! We are delighted to hear that you have loved every minute with your Bluefin SUP. It is amazing to hear that we could help you out with any issues you may have faced with your bag accessory. We are sure you have been able to enjoy your SUP to its full potential ever since. We wish you all the best for all of your future adventures with your SUP! Happy SUPing! Best wishes Bluefin Customer Care Team

“This paddle board was exactly what I was looking for. I've taken it out on lakes and the ocean. It's durable and is made from high quality materials. I love that it came with a bag to store it in as well as for easy transport!”

Helpful Report

Hello, Thank you for leaving us this excellent feedback. It is great to hear you got exactly what you wished for with your Bluefin SUP and that you a loving getting it out on the water. We are sure you have plenty of plans for it and we wish you all the best on your future adventure with your SUP. Best wishes Bluefin Customer Care Team

“The board and all the accessories seem well made coming right out of the box.”

Helpful Report

Hello, Thank you for taking some time to leave us this great review. It is excellent to hear that you have been initially impressed with your new Bluefin SUP. We are delighted to read your comments about the quality of the SUP and its accessories as this is something we like to pride ourselves on here at Bluefin. We are sure you are going to love it even more once you get it out on the water. Best wishes Bluefin Customer Care Team

“Wow!!!! This is such a beautiful board! Very high quality! The bag is very good quality with large buckles, zipper, and thick padding on the straps. I didn’t see any imperfections. Very sturdy and solid yet lightweight. Took less than 10min to inflate and my pup was ready to hop on for a ride.”

Helpful Report

“I have used my inflatable paddle board at least 10 times since I have purchased it about 3 weeks ago. I absolutely love it! I get so many compliments and people are impressed by the stability of the board. I am able to put a beach chair, cooler, and myself comfortably and the ride is really smooth. Highly recommended for people who simply don't have the space to store a hard paddle board or want to travel with it on a plane :)”

Helpful Report

Hello, Thank you for leaving us this excellent feedback! We are delighted to hear that you are loving your new Bluefin SUP and that you have already managed to put it to the test multiple times and it is living up to expectations. We really appreciate your recommendation as well, so thank you for that. It sounds like you have plenty of adventures planned and we are sure you are going to love every minute. Best wishes Bluefin Customer Care Team

“It’s great, nice color, easy to carry and perfect storage bag, good quality.”

Helpful Report

Hello, Thank you for taking the time to leave us this review. We are so pleased to hear that you are enjoying your Bluefin SUP and all of its accessories. It is excellent to know you love the design and quality of the SUP as this is something we like to pride ourselves on here at Bluefin. We are sure you are going to continue enjoying the SUP and wish you all the best on your future adventures. Best wishes Bluefin Customer Care Team

“So far so good! The board is beautiful and appears to be well made. I pumped it up easily! The board is very easy to get back into the bag and the bag is very well made and comfortable on your back. This board is amazing. I have been on other boards that are not as stable. I put it in the lake last weekend and was on it for 3 hours straight! I was catching fish on it. I weigh about 140 and I put my 85lb. kid on the front of it and I could not tell a difference in how it was handled. I am so happy with this purchase! Great price with great quality. You can't go wrong with this board!”

Helpful Report

Hello, Thank you for leaving us this excellent review! It is great to hear that you have been making the most of your Bluefin SUP and that you are enjoying every minute. We are happy that you have found the inflation/deflation process as easy as we intend and that the bag accessory is living up to expectations. We are sure you and all your family have loads of adventures planned with your SUP and we are certain your enjoyment is only going to continue. Happy SUPing! Best wishes Bluefin Customer Care Team

“Ordered the Bluefin 12ft Cruise Carbon because I had read positive reviews online and was looking for a board that would be stable for paddling with my dog and kids. When it arrived I couldn't even pick it up! It was insanely heavy. Unless you are a professional weight lifter or have a small army to help you carry it to the water this board is a joke. I'm a 5'7'' female, fit, and reasonably strong and I couldn't even get the box off my porch. Had to have a neighbor help me pick it up to get it back to UPS to return ship and at UPS they had to have 2 bigger male delivery workers carry it out of my car when I dropped off for return shipping. I also had to pay for the return shipping so be warned! Return shipping was ~$60. I shipped it and UPS tracking says it was delivered last week and I still have not received a refund! Emailed multiple times and only response is that they are still waiting for confirmation of receipt even though I provided the proof of delivery receipt and tracking number. Bad experience overall and still annoyed that the weight of the board was not transparent on the specs / seems like the weight details were buried and I didn't realize it would be so heavy until it was already at my door. Disappointed and would not order a Bluefin board again. I believe the other reviews that it is probably very durable and sturdy but that's because it weighs nearly 40lbs for just the board and the other gear and backpack make it unwieldy to haul around.”

Helpful Report

Hello, Thank you for your feedback. Firstly, I would like to apologise for any issues you feel you have faced whilst odering from us. I can confirm that under the Bluefin 5-year warranty, as we provided yourself with a fully functioning item with no faults, should you wish to return it to us, the cost is the responsibility of the customer. This information is detailed on website for all customers to view prior to purchase. With regards to the return for refund, we do state it may take up to 28 days for this to fully process. I have reached out to yourself via email to chase this up and ensure you have now received this. Best wishes Bluefin Customer Care Team

“It’s bit early to ask for a review considering I have not yet had the board delivered. All I have is confirmation of order, no estimated delivery date, no order tracking. Happy to review once I have the board”

Helpful Report

Hello, Thank you for leaving us this feedback. I am sorry to hear your order had not fulfilled at the time you left this review. I have reached out to via the email address supplied to confirm you have now received the goods and I hope you are enjoying them as much as you would've hope. Best wishes Bluefin Customer Care Team

“It's a piece of plastic that falls off easily, and then you charge me $50 for it, and make only yours fit my paddle board. Y'all are messed up.”

Helpful Report

Hello, Thank you for your feedback, although I am sorry for any issues you feel you may have faced. I can confirm the standard warranty period on all the accessories the SUP's come this is one year from the dat it was received. I have reached out to you via email using the email address provided with your review. I look forward to finding a resolution to this for you. Best wishes, Bluefin Customer Care Team

“I’ve had the 10.8 bluefin for a few years. I live in fort laud so it goes in the canals, lakes, and intracoastal. I bring my dog and he is super excited to ride. Have to watch for gators. No issues I can sit or stand. One of my best investments. Keeps me young”

Helpful Report

Hello, Thank you so much for leaving this amazing review! Wow, What a great photo! It is amazing to hear that you Bluefin Cruise 10'8 has provided you with so many happy memories, even for your dog. We are sure you continued to enjoy and we wish you all the best for you adventures in the future. Best wishes, Bluefin Customer Care Team

“It hasn’t arrived yet. No news of when it will arrive so my review is not great.”

Helpful Report

Hello, Thank you for you feedback. I note from the tracking your SUP has now been delivered to you. I have reached out to you via email to confirm this with yourself. I hope you are now able to enjoy your SUP to its full potential. Best wishes, Bluefin Customer Care Team

“Good experience, a little confusing at first since my country is not on your shipping locations but after a quick help from your support team everything went good. Excited for my boards to arrive!!!”

Helpful Report

“Looks amazing out of the box, everything is beautiful quality and I’m looking forward to seeing it on the water. I also appreciate the support that I’m getting from bluefin - lots of information is coming my way already”

Helpful Report

“Placed an order 10 days ago. I have not received an email confirmation but they have charged my credit card. The only customer service number I see is out of the country in the UK. Doesn't look like there is a US contact.”

Helpful Report

“Well, I just bought our first Bluefin SUP for my husbands birthday in March. The ease and convenience of purchasing the SUP on their portal were fantastic. We have been researching the best SUP to buy and found this one fit all of our requirements: 3 fins, different air compartments, kayak conversion, strong paddle and a durable backpack/storage bag.”

Helpful Report

“Very happy with my purchase…high quality product and very easy to get ready to use…”

Helpful Report

“Bought a cruise 10’8 last summer and we already had so much fun with it that we bought a carbon 12 extra so we can now go together with the children, it’s easy to inflate, is stabile and easy to use. We all love it. Had some minor issues with the board after the summer contacted customers services and it was taken care of without expenses fast and easy, so we are very satisfied costumers thank you bluefin ❤️”

Helpful Report

“very good quality, very robust, excellent product”

Helpful Report

Hello, Thank you for your kind feedback. We're pleased you're happy with the quality of your Bluefin SUP, we're sure you'll continue to enjoy! Best wishes, Bluefin Customer Care Team

“We've used this sup a few times now, and it is awesome!”

Helpful Report

Hello, Thank you for the kind feedback, it's great to hear that you're enjoying your Bluefin SUP! Best wishes, Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,181 reviews