Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,185 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 7th January 2025

Christopher Johnston

Bluefin SUP 5 star review on 3rd December 2024

Begum Okur

Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not Buy from this Company They Advertise a Product they sent me A smaller carry bag the larger pump does not fit the area designed for Pumps. I have left my number All the assistance I received is watch The videos are bags are designed to be snug. I sent 3 different Pictures with Illustrations and pictures of the Advertise bag and the one that I received and paid for. Still a Generic info. E-mail from John.”

Helpful Report

Hello Greg, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Received my board about a week ago. It paddles amazing! However, the bag is pretty awful. The hip-belt and shoulder strap pulled out of the seam the first time I lifted the bag onto my back. For such a high quality board, I really expected more from their bag. I emailed the company and they told me to either ship the bag back to them (I pay the shipping) or pay to have it repaired myself. That's pretty bad customer service. I really expected more from a company that seems to hype their customer service.”

Helpful Report

Hello there, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Pagina malisima,300 veces intente hacer la comra y me sale errores por la tarjeta no se que no se cuanto,contacte con atencion de los clientes y respuesta errra fatal_--que me limpio cookis de navegador o me conecto con mi banco----tengo operacion firmada y aprobada por el banco...NO RECOMIENDO A NADIE ESTA PAGINA:FATAL TODO”

Helpful Report

Hola, Gracias por sus comentarios, son apreciados y siempre tomados en serio. Nos hemos comunicado con usted directamente para abordar cualquier inquietud que pueda tener. Los mejores deseos Equipo de atención al cliente de Bluefin

“Hello all, Board ok - procedure Bluefin at least doubtful. Have selected an offer there (incl. camera) and then a discount code still used. Unfortunately, the camera was not included in the delivery. When asked, it turned out that with double discount - the first I did not know and have not entered, unfortunately, the camera was removed from the cart. The Customer Service was sooo nice and has pointed out to me yes that I released the order afterwards. But there was only the package booked by me. If from the system content from my shopping cart are taken, I would expect a notice clearly. In my view, almost unfair behavior. A return shipment of the sup was offered to me at my own expense of course...unbelievable. Other manufacturers have good boards too!!!”

Helpful Report

Hello, Thanks for your feedback, it is appreciated and always taken seriously. We have reached out to you directly to address any concerns you may have. Best wishes Bluefin Customer Care Team

“Is there an option for 0 stars? I ordered a cruise carbon 12’ for €899. Since i’m from the Netherlands i paid for it via iDeal. Ordering and paying went smoothly, but after i noticed didn’t get a confirmation email for my order. So i contacted bluefin. The guy said they could’t find my order and asked me to mail him proof of my payment. So I mailed him a screenshot of my bank transaction. Still no confirmation email, but instead now he asks me to send him a copy of my confirmation mail of the order… UNBELIEVABLE… don’t know if they’ll provide a solution or even want to solve this at all. All I’m getting from them is: whatever, too bad and f you. It shouldn’t be hard or too much hassle to find the payment in their bank transactions, would it? But instead they keep telling me payment wasn’t successful. I got solid proof, right here. Was even planning on ordering a second one, if I liked the sup, because it’s on sale at the moment. But will definitely steer clear from this company, now this has happened. Don’t know if they’re even planning on shipping my order eventually or just wanna take my money and deliver nothing. So far it feels a lot like playing a game of roulette or just putting a big sum of money through the shredder… and it seems like i’m not the only one, to whom this has happened, when you take a look the other reviews. Might not happen very often, but if this happens to you, you definitely regret ordering from these people. At his point I don’t even want my order anymore, just want my money back. What also bothers me is that they are pretending to be a decent company, but no apologies, no nothing so far. They just don’t care about customers… AT ALL”

Helpful Report

Hello, Thanks for your feedback, it is appreciated and always taken seriously. We have reached out to you directly to address any concerns you may have. Best wishes Bluefin Customer Care Team

“This iSUP is exactly what I had hoped it would be. Portable, easy to inflate, easy to use. We had a blast exploring lakes and look forward to more adventures.”

Helpful Report

Hello Bernard, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Loved this paddleboard! It is just as firm and sturdy as a regular stiff paddleboard. The kids loved it! It was easy to get the hang of and will use it again. We don't have room to store and transport a real board. This is perfect!”

Helpful Report

Hello Angela, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“So sturdy, you’d never know they were inflatables! High quality and worth every penny.”

Helpful Report

Hello Greg, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“We went paddle boarding for my son's 12th birthday. He was able to do everything himself. He loved his gift!”

Helpful Report

Hello Keith, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you and your family love your Bluefin SUP. We are sure you are all going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“It’s a lot of fun. I had an issue with a leak at first from the air valve but the company went out of their way to ask me about it and offer solutions. It was very fixable.”

Helpful Report

Hello Glenn, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“So easy to inflate. Sturdy even in tough waters, moves easily through the water, great maneuverability!”

Helpful Report

Hello Stephanie, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“This was an amazing find! I researched a lot of inflatable boards as they have grown in popularity because of the ease in storing, transporting, price etc. and this was PERFECT! We have used this multiple times.”

Helpful Report

Hello Mathew, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“I bought 2 iSUP from this company… 1 for me and 1 for my husband. We used them last week for the first time and loved them so much I bought another one for my 11 year old daughter. It was easier than I thought it would be to stand up and find my balance.”

Helpful Report

Hello Lynne, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you and your family love your Bluefin SUP. We are sure you are all going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Super sturdy for an inflatable. We tested it in the pool and at one point had 5 kids on it jumping on and off and it held shape and didn't give. Solid!!”

Helpful Report

Hello Tarlochan, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you and your family love your Bluefin SUP. We are sure you are all going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Love this paddle board, taken out several times now. First time on one, have found easy to inflate, nice and stable for a heavier person without being a heavy piece of equipment or appearing to be made for a heavier weight limit.”

Helpful Report

Hello Anthea, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Light weight. Perfect for a beginner. Easy to inflate”

Helpful Report

Hello Claire, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Tested in our pool. Keeps air and kids love it too. Can't wait to take out to water. Quick inflation and Deflation is easy.”

Helpful Report

Hello Lucy, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you and your family love your Bluefin SUP. We are sure you are all going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Great board, very sturdy. Would highly recommend!”

Helpful Report

Hello Conrad, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“Works great, everything as expected”

Helpful Report

Hello Mike, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP. We are sure you are going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

“I bought two of these for our family. No one had paddle boarded before. It was easy to set up and everyone in the family loves them.”

Helpful Report

Hello Joseph, Thank you so much for taking the time to leave us this fantastic review! We are so pleased to hear that you and your family love your Bluefin SUP. We are sure you are all going to continue loving your SUP and wish you all the best for your future adventures. Best wishes Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,185 reviews