Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still haven’t received the board i PREORDERED..... They over sold their boards said the stock would be back in on the 17th ( it was supposed to be shipped on the 3rd) How do you sell some thing you don’t have?????!!!. I haven’t so much as had an email about what status of my order . Never ever again will i go through this company. I just want my board and be done .”

Helpful Report

Hi Jessica, please accept my apologies for the issues with your order. Due to the global pandemic, there were supply chain delays in getting the stock from our manufacturers which we did not plan for. From the order number you have left linking to your review, I can see that we upgraded you and provided you the tracking within 3 working days of the 17th (our dispatch time). We have learnt from our mistakes this year and have many new processes and staff in place to ensure this doesn't happen again - mainly on the pre-order side. If there's anything we can do to improve your view of Bluefin, please feel free to email our support team and they will be more than happy to help. Regards Ella

“I am very impressed with the product and more-so the service of Bluefin and will have no hesitation in purchasing from them again in the future.”

Helpful Report

Hi Mercy, The team here at Bluefin are thrilled to receive such great rating, thank you for your kind words. Regards, Ella Bluefin Customer Care

“Nice board, easy to inflate!! Spent a few hours on the water with no problems!!”

Helpful Report

Hi Sienna-Rose, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Great value for money. My partner and I have totally fallen in love with paddle boarding. First attempt we were a bit nervous but been out today and got loads better.”

Helpful Report

Hi Elisa, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

“Board 6 months old used first time valve broken contacted bluefin the only way to contact them is via email. Asked if they would replace valve & they have still not responded. Bad customer service, 5 yr warranty means nothing. Very disappointed I will have to now send back to amazon for refund. I think I will buy an aquaplanet as cheaper & more robust. Very disappointed.”

Helpful Report

Hi Debbie - I've just responded to your other review :) Regards Ella

“on first using the board the valve was stuck on out which meant I could inflate it but as soon as I removed pump air rushed out. I purchased through amazon who said happy to refund however the.board is now £150 more than I paid for it out of season. I therefore wanted to keep sup & contacted bluefin to ask for a replacement valve however the customer service is bad you can’t phone them as get an answer machine telling you to email. I contacted them on Sunday initially I got two emails back my last email was please send me a new valve & no response. I tried contacting them via Facebook but no response. So looks like will have to send it back. They say they have 5 year warranty!!!!! The person I went with has a Aquaplanet it’s cheaper than bluefin & more robust. I don’t like leaving bad reviews but when a company won’t communicate with you that’s the most annoying thing so disappointed.”

Helpful Report

Hi Debbie, sorry to hear about the valve issue. Amazon don't stock spares for us so will only offer a refund in those instances but our warranty applies on all Amazon verified purchases. Our phone lines were switched off at the time of your order due to a mass influx of email requests for the support team and we wanted to ensure we still had a timely (as possibly) response time for our customers. I can see that we requested a confirmation of your address so the replacement valve could be sent out, but as we didn't receive a response it was assumed the issue was resolved. If there's anything we can do to resolve this for you now, please feel free to reach out to our support team who can assist. Regards Ella

“I have absolutely no issues with this board! I am new to paddle boarding but I will recommend this board to everyone I meet. Strong, sturdy on the water and is so light it is a breeze to carry and use.”

Helpful Report

Hi Jodie, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

“Only used this product once so far. First time on an iSUP and was pleasantly surprised buy just how solid it was when fully inflated. Two of my friends jumped on so we had 3 people on and we were still just above the water. With just me on it was floating well so there is plenty of space to put bags without being too heavy”

Helpful Report

Hi L. Everett, Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“All in all a really good buy, sturdy for all family use and adaptable with the seat.”

Helpful Report

Hi Devi, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“By the end of the week (around 1 hr a day) I was paddling around the bay confidently & planning on what I could do on future visits, exploring some of the lochs etc as its a great way to see nature up close, so peaceful and relaxing - even though your getting a good work out, my next step is to get my dog trained to sit on the board - Well happy with the purchase.”

Helpful Report

Hi D. Gould, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Buying from this company has definitely been the best decision, they are a family run business who provide amazing customer service via calls and emails. Transactions have been easy and quickly solved. Again, I highly recommend.”

Helpful Report

Hi Aria, The team here at Bluefin are thrilled to receive such great rating, thank you for your kind words. Regards, Ella Bluefin Customer Care

“They seem well built. Great size and perfect for the river trips we wanted them for.”

Helpful Report

Hi Tiernan, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Recommend this for someone who is looking to invest in a good quality board.”

Helpful Report

Hi Peter, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

“In my opinion this is great value for money and I look forward to my next sea venture.”

Helpful Report

Hi N. Nicholls, Thank you for your kind words, feel free to share any pics on Instagram/Facebook and don’t forget to tag us! Regards, Ella Bluefin Customer Care

“With the better weather, I've managed to get out on the board a few times this week. I absolutely love it! It is so easy and quick to inflate and the carry bag is big enough to store it away with ease. Think I'll be out on the water all summer!”

Helpful Report

Hi Amiyah, We are so glad to hear that you're enjoying your SUP! Happy paddling!\ Regards, Ella Bluefin Customer Care

“Excellent customer services. The paddle board is great to handle and it’s fabulous the way all the bits fit into or on the bag for easy transport to and from the water.”

Helpful Report

Hi Willa, I am so glad to hear you have had a good experience with our board and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

“Brilliant looks good and is solid when inflated. We used them quite a bit in the first two months we've had them and pleased with it.”

Helpful Report

Hi Helen, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Perfect for intended leisurely use.”

Helpful Report

Hi Maizie, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Fantastic paddleboard with accessories.”

Helpful Report

Hi Wilkinson, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Purchased this as a birthday present for my wife and she’s very happy. She has used it a couple of times now and found it very easy to blow up and deflate. It’s also had 2 kids jumping all over it with no issues so far.”

Helpful Report

Hi M. Conner, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Bluefin SUP is rated 4.7 based on 2,181 reviews