Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far I am enthusiastic about the quality of the SUP and the accessories. really fun. Had a small defect when it was delivered (pressure point on the rear part of the SUP). Not bad, but the rear and lower part of the SUP should be packed better when it comes to packaging. But everything else is really perfect.”

Helpful Report

Hello Giorgio. Thank you for your wonderful feedback. At BlueFin, we are committed to providing top-notch products and excellent customer experiences. Your satisfaction is our priority, and we are glad to hear that overall, you are pleased with your purchase. Happy Paddling! Best wishes, Bluefin Customer Care Team

“Schönes Design, super Qualität”

Helpful Report

Hallo Tami, Vielen Dank für Ihr wunderbares Feedback! Wir freuen uns zu hören, dass Sie das schöne Design unseres Produkts schätzen und die Qualität großartig finden. Bei Bluefin sind wir stolz darauf, Paddleboards herzustellen, die nicht nur außergewöhnlich gut funktionieren, sondern auch umwerfend aussehen. Es ist fantastisch zu wissen, dass unsere Bemühungen in Design und Handwerkskunst bei Ihnen Anklang gefunden haben. Besten Wünsche, Bluefin-Kundenbetreuungsteam

“Customer service is great the price for a board of this quality is good it inflates easy and feels great and stable on the water”

Helpful Report

Hello Collin, Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our customer service. At Bluefin, we strive to provide exceptional support to our customers, and it's always rewarding to know that our efforts have made a difference. Best wishes, Bluefin Customer Care Team

“I have been the owner of two Bluefin Cruise 10.8 SUPs since 2021 and can not recommend them enough. Living in a flat with minimal storage, having only ever been on a Kayak before and not a SUP I needed a solution. After much research Bluefin became the brand of choice due to the full kit including a Kayak conversion plus all the gear and a good length warranty. I started on the Kayak seat and soon became a stand up paddler and have never looked back since. Amazing quality and well worth the investment. My eyes are now on the Cruise Lite when it comes to upgrading.”

Helpful Report

Hello Zoe, We thank you for the wonderful feedback. Your thorough research and ultimate decision to choose Bluefin truly warm our hearts. We take pride in offering comprehensive packages, and we're delighted that our full kit with the Kayak conversion, gear, and good length warranty met your expectations. We aim to provide our customers with the best possible experience, and your positive feedback reinforces our commitment to quality. Best wishes, Bluefin Customer Care Team

“After doing lots of research on isups, the Bluefin name kept coming up with great reviews for their boards. So on this I purchased two carbon cruise 10.8s. Although these wasn’t a cheap option, I’ve been on cheap boards and although ok, I intended to use these lots and didn’t mind paying for a quality product. I got these in a great deal on their website, in fact it just ended a week earlier but they still honoured the price and refunded me the difference. The board is of great quality and performs brilliant on the water, money definitely well spent and came with a great bundle of accessories, all of great robust quality too. Also, the customer care service they provided me was excellent, one of the best I’ve encountered, any questions answered swiftly and professionally (I used emails). Almost forgot their 5 year guarantee, this shows they take their products seriously. I would highly recommend this company to anyone and everyone.”

Helpful Report

Hello Darren, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your positive experience with Bluefin and your new Carbon Cruise 10.8s. We truly appreciate you taking the time to do thorough research and considering our brand based on the great reviews you came across. We're proud of our products and are delighted that you chose Bluefin for your paddle boarding adventures. Best wishes, Bluefin Customer Care Team

“Overall good value dor money - very happy”

Helpful Report

Hello There, Thank you for your feedback! We are delighted to hear that you find our products to be good value for money, and we're thrilled to know that you are very happy with your purchase. Your satisfaction is of utmost importance to us, and we take great pride in offering products that exceed your expectations. Happy Paddling! Best wishes, Bluefin Customer Care Team

“I'm so happy to with my paddle board ☺️ 🤗 💓 😍 😊 💕”

Helpful Report

Hello Refika, Thank you for the wonderful 5-star feedback. Your satisfaction is our ultimate goal, and it brings us immense joy to know that our product has met your expectations. We take pride in delivering high-quality paddle boards that bring joy and excitement to our customers' water adventures. Best wishes, Bluefin Customer Care Team

“SUP und Kundenservice sind super, das Paddel ist dagegen absoluter Müll. Vorab, das SUP sowie das Zubehör (bis auf das Paddel) sind sehr gut. Die beiden Sterne Abzug betreffen das mitgelieferte Paddel. Nach zweimaligem Nutzen brach das Paddel unterhalb des Schaffts. Nach kurzem Chat mit dem Kundeservice bekam ich direkt ein neues Ersatzteil, welches dann allerdings nicht mit dem vorhandenen Paddel kompatibel war. Somit wieder mit dem Kundenservice gechattet und ein neues bekommen. Das Neue Paddel hat genau zwei Tage gehalten und ist dann oberhalb des Schaffts gebrochen. Die nächsten Tage soll ich nun erneut ein neues Paddel bekommen, mal sehen wie lange es diesmal hält. Sehr Schade...”

Helpful Report

Hallo Florian, Danke für Ihre Rückmeldung, Seien Sie versichert, wir nehmen Ihr Feedback ernst und untersuchen die Angelegenheit aktiv mit unseren Produkt- und Kundendienstteams. Wir möchten sicherstellen, dass wir Ihnen ein zuverlässiges und langlebiges Paddel bieten, das Ihren Erwartungen entspricht. Besten Wünsche, Bluefin-Kundenbetreuungsteam

“We have been trying to call you in the number below and it goes straight into: we are busy and etc....and hangs up. No waiting to speak with someone, no possibility to leave a message, nothing. We have been trying the whole day. We have also written emails to you and we have no response whatsoever. Please respond, we need an urgent replacement of the paddle that snapped and you sent a wrong part. We can't use the SUP without the Paddle.”

Helpful Report

Hello Karina, I apologize for the difficulties you faced when calling our number and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers. One of our representatives already replied back to your email since Friday, Please check your inbox or spam folder. Rest assured, I'm here to assist you with the urgent replacement of the paddle. To ensure a swift resolution, I'll personally look into your order and arrange for the correct paddle to be sent to you right away. Best wishes, Bluefin Customer Care Team

“Flimsy paddle, it broke on the second use and we even didn't paddle much and the sea was quite like a lake. No telephone number to call, just communication with email and it took them 10 days to send a replacement and they sent it wrong. heyyy... I don't think is a family-run business and the quality of the product is really flimsy. Talked to my Paddler professional friends and they said they never heard of such a thing. Customer service is really bad. We are very disappointed because I thought it was a good company. I won't be buying anything with them anymore.”

Helpful Report

Hello there, Thank you for your review. I am sorry to hear you had a frustrating experience but we really appreciate you bringing this issue to our attention. We do listen to our customers and we are always committed to deliver not only good quality products to customers but a memorable customer experience as well. You can contact us on +44 1422 557773 and our lines are open 8.30am until 5pm Monday through Friday. Again, thank you for the taking the time to review our business. Best Wishes, Bluefin Customer Care Team

“So let me just preface by saying this is not a review of the board, this is a review of their customer service. I ordered a 10-8 bluefin board 3 weeks before I needed it for my trip with delivery being 5-7 business days. Delivery didn't arrive so I contacted customer service in which they sent me a tracking number. No problem, I looked it up to find out the board was damaged and being returned to bluefin and that bluefin had already been notified about the issue. No fault to them other than they never notified me of the problem. Ok, stuff happens, absolutely not their fault, so I call to talk to customer service and explain I am running out of time to take this on my trip and can they ship a new one immediately because I still have time. So my real issue begins when they told me it would take the normal shipping time, (they can't expedite shipping even at my cost) and it would be a three day handling time before it can be shipped. Ok no problem, kind of a bummer I can't get it shipped faster, but understandable. So my only request was if the handling time could be cut down to less time than 3 full days since obviously this was an unusual circumstance. They told me that was impossible and couldn't be done. In my opinion I am asking the bare minimum from them as in a phone call to ship one out as fast as they could. Amazon can deliver me the same exact board in three days, but they cant even put it in the mail by then and this is the main company headquarters, completely unacceptable in my opinion. I specifically chose this board over two others because of the 5 year warranty and customer service, but if they have no customer service now, do you think they will help me in 5 years if I have an issue? Major red flag in my opinion. LONG STORY SHORT I WOULD NOT BUY THIS BOARD BASED ON THE WARRANTY OR CUSTOMER SERVICE REVIEWS.”

Helpful Report

Hello Kevin, Thank you for your feedback. We regret that we were unable to expedite the shipping of a new board for your trip. We strive to accommodate our customers' needs as best as we can, and we apologize if we fell short in this instance. We understand your frustration and we appreciate your understanding of the handling time required. Regarding the warranty and future customer service, we assure you that we stand by our products and the warranties we offer. We are committed to addressing any issues or concerns our customers may have, even beyond the initial purchase. We appreciate your honesty and value your feedback. If you have any further questions or if there's anything we can do to rectify the situation, please do not hesitate to reach out. We are here to assist you and ensure your satisfaction. Best wishes, Bluefin Customer Care Team

“Took our new SUP's out for a quick trip. We are super impressed by the stability. The boards set up quickly and all the accessories fit in the backpack bag perfectly.”

Helpful Report

Hello Lake family, Thank you for sharing your 5-star rating with us. We are glad that you are happy and impressed with our SUP products. Nice photo!!! Best wishes, Bluefin Customer Care Team

“I bought the 12' Cruise paddleboard. The build quality is excellent. I had it delivered to my work and it arrived within 2-3 days. I took it out for the first ride and noticed a few small issues with the main fin not connecting fully and some stitching in the bag coming loose. However, I spoke to customer services who were great and the damaged parts were replaced within a couple of days, which was fantastic! I highly recommend this company and will continue to buy from them.”

Helpful Report

Hi Mark, We thank you for your high feedback, We apologize for the small issues you encountered with the main fin connection and the stitching in the bag, we're glad to know that our customer services team provided great assistance. We take all reviews seriously and we can use this to deliver an even better experience next time. Happy Paddling! Best wishes, Bluefin Customer Care Team

“I bought 2 sprint carbon boards last year. They are awesome. They are heavier than I expected but have extra features i like, such as dual air chambers. A friend used mine and bought a sprint board this spring. His is quite a bit lighter than my carbon, but only has 1 air chamber. I would recommend either board to everyone.”

Helpful Report

HI there. We are grateful that you took the time to leave us a 5-star review. We are glad you are happy with our products. Looking forward to having you again at Bluefin. Best Wishes, Bluefin Customer Care Team

“I absolutely love my cruise 10ft 8 board. It is stable and well made which were two huge factors for me when deciding which board to purchase as I take my three dogs paddling with me so it had to be able to withstand claws and moving dogs which I can confirm it absolutely does. I highly recommend the electric pump as well! Good price & speedy delivery”

Helpful Report

HI Hannah, Many thanks for the 5-star rating. We are glad you are happy and satisfied with our products. Best Wishes, Bluefin Customer Care Team

“Ordered my cruise 12 as I wanted the kayak seat option as well as the SUP option. After a courier issue that was dealt with amazingly well by Jake in customer services I received my board really quickly. I was a little concerned about the price compared to other boards available on the market but I was absolutely amazed at the quality of the package from the board, to the seat, paddle, rucksack and the free pump. really happy I decided to pay the extra for the quality of the kit. 10/10 to bluefin and a gold star for Jake for a very professional attitude to customer care.”

Helpful Report

HI Chris, Thank you for your kind review. We always give value not only to the quality of our products but to our customer service experience. Best Wishes, Bluefin Customer Care Team

“Bluefin carbon sprint 14, is a well built board, slightly on the heavy side when it is all packed in the bag. On the sea through the chop its quick and smooth, the carbon paddle is strong. The electric Bluefin pump i got free is brilliant and quick, a fantastic package!”

Helpful Report

Hello, Many thanks for your kind feedback. We're really pleased to hear that you're happy with your Sprint Carbon 14' and are certain you'll continue to have plenty of fun on board! Best wishes, Bluefin Customer Care Team

“Can not fault these boards at all, bought for my son who had been out with his mam and have now bought one for myself, went out for the first time the other weekend and was apprehensive after speaking to other people I know who have tried it and said it was difficult to stand, well the carbon board speaks for itself, first time out boom, straight up on to feet and exploring the lake, don’t look past these, yes there’s cheaper out there but they are for a reason !”

Helpful Report

Hello, Many thanks for the kind review. It is great to hear that you are pleased with your Bluefin SUP and we are sure you will continue to enjoy it! Best wishes Bluefin Customer Care Team

“Shipping was fast and everything came as advertised. Takes a while to inflate but that is normal for this kind of paddleboard. Very stable and have gotten many compliments on the fresh look. Definitely recommend! :)”

Helpful Report

Hello, Many thanks for the kind review. It is great to hear that you are pleased with your Bluefin SUP and we are sure you will continue to enjoy it! Best wishes Bluefin Customer Care Team

“The board is so easy to use! It is also sturdy and easy to ride! Very Happy with the purchase and fun for all ages!”

Helpful Report

Hello Pat, Many thanks for the kind review. It is great to hear that you are pleased with your Bluefin SUP and we are sure you will continue to enjoy it! Best wishes Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,181 reviews