Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the first stand up paddle board we bought. It is fantastic for the price! We were very impressed with how well everything was packaged when received. Inflating the board with the pump takes some muscle power and in my case more than one person, but it works well. The size of the board is perfect and of very good quality.”

Helpful Report

Hi M. H., Nothing gives us more joy than hearing that our boards are being loved! Regards, Ella Bluefin Customer Care

“The board is great! I was very happy with my purchase. Advantages: very robust. I chose this model because it is slightly longer than many others and it gives me a little more stability for yoga by the lake! Backpack to carry. I love having everything I need in one place and not having to worry if I leave something behind.”

Helpful Report

Hi Madina, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Some of the main reasons we bought this board were the positive reviews, the fact that the paddle is floating, I tested it and it works!) And that it comes with the ankle line. All articles look very high quality.”

Helpful Report

Hi I. Peacock, That is so great to hear. I am so glad you love our boards as much as we do! Regards, Ella Bluefin Customer Care

“I got this SUP for my birthday. It arrived safely packed. Inflating went smoothly and in 8 minutes it was perfect. It lies great on the water and is very easy to steer and paddle.”

Helpful Report

Hi Hughie, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important! Regards, Ella Bluefin Customer Care

“Quality: very good. Also suitable for salt water”

Helpful Report

Hi H. Haigh, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“A super SUP! I am totally thrilled, I used it every day. Paddling is addictive because the board is versatile.”

Helpful Report

Hi P. L., We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“It is very stable, inflated quickly and the air comes out quickly when you want to wrap it up again.”

Helpful Report

Hi Caprice, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“We are recreational paddlers and really love this board. We got it for Christmas last year and can finally use it. Was easy to carry and maneuver in the water. I had my son on the board and had no problems or concerns about stability. Only used it in the lake water and on fairly calm days.”

Helpful Report

Hi Reuben, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Arrived completely and intact. Description helpful. Board keeps the air.”

Helpful Report

Hi Chardonnay, Nothing gives us more joy than hearing that our boards are being loved! Regards, Ella Bluefin Customer Care

“Very stable even with waves and also looks good. After a weekend in use, air out again, rolled up and stowed in the backpack with all accessories without problems. I would buy this set again immediately.”

Helpful Report

Hi G. E., We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Product more than satisfactory. The customer service is super friendly, helpful and recommendable. Always happy and I'm very happy to have chosen Bluefin.”

Helpful Report

Hi Rhianna, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Top board Super quality and best service. Is a fast, high-quality board where you can also drive in pairs.”

Helpful Report

Hi Melina, I am so glad to hear you have had a good experience with our board and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

“I am thrilled with the board and the accessories that you can hardly get anything better for the price. It also looks good ...”

Helpful Report

Hi C. Atkinson, I am so glad to hear you have had a good experience with our board and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

“Very well packaged. The price is okay too. It can be inflated very quickly and later the air hisses out again at the push of a button. I think it is excellently processed, very stable and great on the water, after a few falls into the water, since I drove it for the first time, I had it under control after about 3/4 hours and can really enjoy it.”

Helpful Report

Hi D. Head, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“I couldn't wait to have the Sup at home. I have seen so many great pictures and reviews and my high expectations have not been disappointed. This SUP looks great. It is well made and can be easily inflated. The backpack is surprisingly good.”

Helpful Report

Hi M. D., We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“The customer ‘service’ I have received is appalling. I was assured that boards would be delivered by Aug 20th in time for a family holiday. It is now mid sept - still no boards and no decent replies from their team. We are all facing tough times and a simple human response and a proper apology would have really helped but these folks really don’t get it. I cannot imagine what it would be like if there was a problem with the boards or had to deal with them for customer service. I have been asking for a refund now and this is simply ignored. Other SUP providers should rest happy if this is the way bluefin treat their customers.”

Helpful Report

Hi there, so sorry to read about your experience with us. We have experience stocking issues this year, and we hold our hands up to this - we know that we have let people down and for this we really are sorry. Since, we have put new processes in place to ensure we have contingencies for in stock dates, and that they are worst case scenario but have had great success with orders arriving much before their date. I am in no way trying to rub salt into the wound, I just want to show you that we are taking feedback on board and actioning change to improve the experience for our customers. I cannot see an email requesting a refund, but it could be the way our system is set up - so if there's anything we can to resolve this for you please email us back so the support team can look into this for you. Regards Ella

“The board makes an absolutely high quality impression. I am very impressed!”

Helpful Report

Hi Julia, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“Tested a few times and so far I am really happy that I bought this Sup. Really happy with the sup. It is firm and stable in the water.”

Helpful Report

Hi Clara, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Tried the thing on Sunday. Is very stable on the water and runs well. Tested alone, in pairs and with a kayak seat. Conclusion: price-performance ratio very good.”

Helpful Report

Hi Ailsa, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“I am a beginner and got along with it straight away. The bag is also as I imagined it. I am also very satisfied with the processing. Overall, a very good price-performance ratio”

Helpful Report

Hi B. Gallagher, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Bluefin SUP is rated 4.7 based on 2,181 reviews