Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,190 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have received 2 seriously marked 15ft tandem boards from Bluefin. The first one I returned as others had complained and then got a great board. I waited over a week to get my replacement which I have inflated today to try and it is even worse than the first board so tonight I asked for a full refund. 60 days is their policy so they will only offer a replacement that I will have to take as this one is awful, however I feel that this is totally unfair as it was a Christmas present and they took up at least 10days of my 60day returns process with their return and replacement. If you get a faulty board return it for a refund and re-buy it as you will have another 60days. Please see pictures and be aware that these premium boards are not free from damage. I am really sad about this as I have been saving my money for two years to get this board as I really wanted it and didn’t want a cheap board.”

Helpful Report

Hello Liam, Thank you for your feedback. We are sorry to hear of the issues you feel you have been facing, we do advise our standard returns policy can take up to 14 days to process. I can see a member of our Support team is currently liaising with you regarding this and we remain hopeful that this will result is a satisfactory outcome for yourself. Best wishes, Bluefin Customer Care Team

“The one star is for the fact that the delivery was fast. Unfortunately, the air pump arrived defective. On e-mails is not answered, except that you should give a rating. Convenient, you just wait until the two-week return policy rum are, then the problem solves itself. Would I find an address, I would have sent everything back long ago. On the postage bill it is not to be read. Simply a bad service.”

Helpful Report

Hello Melanie, Thank you for your feedback. I'm sorry to hear of the issues you feel you have faced and would be more than happy to look into these for you as a matter of urgency. Kind regards, Bluefin Customer Care Team

“Unwanted item, not opened. Tried to return and 5 weeks later still no further on. Poor customer service. Even though product maybe fine reading previous reviews I would avoid just because poor aftersales.”

Helpful Report

Hi, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. We are contactable via email, live chat or by phone on 01422 557773. If you can contact our Customer Support team directly, they will be able to assist you further. Best wishes, Bluefin Customer Care Team

“Ordered a board. Board was twisted, with fin boxes incorrectly located. I sent it back for a refund, and ordered a replacement. It arrived, with fin boxes incorrectly located. I sent it back for a refund. Bluefin are sitting on the boards (unless they've resold them) and I'm till waiting for a refund.”

Helpful Report

Hi, Thank you taking the time to post your feedback, it's regrettable when our customers are not fully satisfied although I believe we have contacted you directly now. Best Wishes, Bluefin Customer Care Team.

“I want to leave 0 stars Blut Not possiple. I got my SUP 2 days ago (12“) and I was realy shocked about this poor quality of this product. I thought that I bought the best SUP and Not a 100€ cheep China product. Bad glueing and damages.”

Helpful Report

“Just to flag to other customers, I ordered 2 leashes and the website said they would be delivered 2 days later. In time for my next SUP expedition! When I didn't hear anything from Bluefin I got in touch via their chat function to discover anticipated deliver is actually 7 days. I feel the website is therefore misleading, and hopefully Bluefin will correct this ASAP.”

Helpful Report

Hello Daisy, Thank you for your feedback. The date we show on our website is an expected delivery date based on the product in question, we are meeting this with majority of orders so I am sorry to hear if this was not the case with your order. We aim to dispatch all orders within 3 working days from them being placed and you will receive an email confirming this, with details of how to track your order. The 7 days advised is the maximum possible delivery time as per the couriers standard delivery process, it is very unlikely you will be waiting this long to receive your order. Best wishes Bluefin Customer Care Team

“When the SUP arrived it appeared used and had a lot of defects. It had many scuffs and scratches all over the brand new board. The pump directions were melting off and coming onto my hand. The psi indicator was not detecting proper air pressure and believe me, I read the directions that you have to get to 7 PSI before it works, however, I pumped the board up so big the nozzle came off and the air was coming out of the pump and entry valve with no indicator of PSI, so I probably overfilled the board when it says not to. Finally, the strap to the kayak attachment broke off when I was installing it via the directions. Upon all this, they didn't even send me the wrong paddleboard. I bought the 12-foot board and they sent me this used 10.8-foot one. Talking to support about this issue has been at a snail's pace. There is limited time left to which I can use this board where I live and it doesn't seem like I will get the board I paid for and ordered any time soon.”

Helpful Report

Hello Jonathan, Thank you for your feedback. I am sorry to hear of any issues you may be facing. We are available to be contacted via email, phone and live chat 9am-5pm, 7 days a week. We aim to respond to all customer queries within 24 hours of them being submitted. I have had a look into this and I can see a return for replacement is being arranged for you. We look forward to having this resolved and hope you are satisfied with this outcome. Best wishes Bluefin Customer Care Team

“Do not buy Bluefin Boards. The board we received from Amazon started leaking after a few weeks and the pump stopped working. We contacted Bluefin to collect the board and replace it. Turns out they wont collect or return Boards to Mallorca (where the board was initially sent by Amazon.es). The return time for Amazon has expired. We can neither get the board replaced/fixed by Bluefin or a refund. Customer services are just so unhelpful its insulting. I am now stuck with a leaking poorly made SUP and broken pump that cost me over 500 Euros. Do not buy from Bluefin shoddy equipment and poor customer services.”

Helpful Report

Hello John, Thank you for your feedback. We are sorry to hear of any issues you may be facing. Amazon purchase stock of our products directly from us and sell them on as Amazon fulfilled orders. This means they hold the financial transaction for orders placed with them and not Bluefin. Unfortunately, they are able to ship on a much larger scale than ourselves. Details of where we are able to ship too are available on our website for customers to read prior to purchase. As per our communication with yourself, we are unable to refund Amazon orders as this must be done directly with them and we would be happy to replace your SUP but we would need an alternative address to do so. Best wishes Bluefin Customer Care Team

“I ordered the offer with Bluefin Electric SUP Air Pump ! What is delivered? The normal standard package! Checking the board: Little glue mistakes - small processing errors. Very disapointed!”

Helpful Report

Hallo Sabine, Danke für deine Rückmeldung. Es tut mir leid, von Problemen zu hören, mit denen Sie möglicherweise konfrontiert sind. Ich habe einige Informationen von Ihnen angefordert, damit ich dies für Sie überprüfen kann. Bitte versuchen Sie, darauf zu antworten, und ich würde gerne sehen, wie ich Ihnen hier helfen kann. Danke im Voraus Besten Wünsche Bluefin-Kundenbetreuungsteam

“I am doing SUP for 10+ years, last board was Naish. Got BlueFin CruiseCarbon 12" mainly because high rankings fro gliding. Well, here is my experience: Good: Stability. The board is very stable. Really 9 of 10 Colours. Pretty good. 7 of 10 Bad: Gliding. To my surprise it just doesn't glide. It looks that a brick would glide better. 1 of 10 Quality: the quality of materials overall is good, but paint is very bad it gets scratched from lightest contact with sand for example. 2 of 10 Paddle: Paddle is really cheap and super heavy. Carbon shaft doesn't help at all. 3 of 10 Bag: How could you fit this boat in this small bag? Plus the handles and wheels are quite awkwardly positioned. 3 of 10 Overall. Quite disappointed. The SUP is super heavy and bulky, quality is not corresponding to the the price, but most important it just doesn't glide...”

Helpful Report

“I I've been trying to get an answer to a complaint for 3 weeks. (Repair, additional purchase) Despite 2 online chats, no one reacts to my mails. Herbert”

Helpful Report

Hi, Thank you for your feedback. All feedback is greatly appreciated. I am sorry to hear of the apparent issues you had with your board but pleased be assured this will be resolved for you. Our Customer Support has received all the information they require to look into this and are investigating for you. You will be contacted within the next 24 hours for a resolution to your query. I am sure you will get great enjoyment from using your new Bluefin SUP. Best wishes Bluefin Customer Care Team

“I had a problem with my SUP package, the pump, fin and paddle. I explained the situation in May and was asked to provide photographs of the problem, the paddle lugs did not work and it was no as advertised, the pump did not register the pressure and the large fin did not fit. I expected to have the items exchanged instead I was expected to resolve the problem by fitting a new gauge myself and to send the other items back for assessment, all this time unable to use my board I had to inform Bluefin of my rights as a consumer, to have faulty items replaced that were not fit for purpose and with this they took notice I finally had a complete package in August, months of lost time However the board is fantastic and I have had lots of fun using it so far but getting problems resolved and the after care service is very poor”

Helpful Report

Hi, Thank you for your feedback. All feedback is greatly appreciated. I am sorry to hear of the apparent issues you had with your board but I am pleased to hear our Customer Support team were able to resolve this for you. Our Customer Support team will always advise the quickest and most effective solution to any query or issue that is raised to them to resolve for all of our customers so they can continue using their board. I do apologise however if this felt prolonged. I am sure you will get great enjoyment from using your new Bluefin SUP. Best wishes Bluefin Customer Care Team

“i lost one paddle part because it did sink and in discribcensian tells it is unsinkeble . Can i buy that newe part of the paddle ? The board is fine just this is sad . Martin de Goeij Beukenhof 2 3749AV Lage Vuursche NL phone 0031636497688”

Helpful Report

Hallo Martin, Bedankt voor uw feedback. Het spijt me dit te horen en zou u graag helpen met eventuele problemen. Ik heb rechtstreeks contact met u opgenomen via het opgegeven e-mailadres. Wilt u dit alstublieft beantwoorden, dan kunnen we proberen dit zo snel mogelijk voor u op te lossen. Bij voorbaat dank. Beste wensen Bluefin Customer Care Team

“POSSIBLY THE WORST COMPANY IN THE COUNTRY FOR CUSTOMER SERVICES! I bought a Cruise Carbon 10.8 and after the second time of use it developed a blister on the side seam and the carry-bag started falling apart due to poor construction! I sent photos of the blister on the seam to Bluefin and they said they thought it was just cosmetic! It was quite obviously due to faulty construction, so I went back to them and they agreed to take it back for repair or replacement. It cost me £60 to return it fully insured to them, which they have refused to repay me. It took them two weeks to decide it was not repairable and to replace it. They allegedly sent me a replacement board but their courier, DPD, delivered it to an unknown address at the other side of the country (according to the tracking link they sent me). I immediately informed Bluefin that I had not received it but they have REFUSED to send me another board until DPD have completed an investigation (which could take months). It is now over a month since I heard from them and I have had to resort to taking legal advice to recover my money. My Legal Advisor has pointed out that this company has broken a number of consumer protection laws regarding selling defective equipment and refusing to carry out satisfactory solution in a reasonable time (I have now been without my board for over 6 weeks), and at no cost to me, including the cost of returning the board to them. Think very carefully whether you want to risk buying from this company.”

Helpful Report

“I have emailed Bluefin on 3 separate occasions regarding a broken leash, I have even offered to pay for it even though it snapped on the first outing. Not heard a peep from them. They are ok to take your money but aftercare service is appalling. I had recommended 3 friends to buy from Bluefin who have all got their boards, I wish I hadn’t bothered. Local company to myself, considering knocking on the door!!”

Helpful Report

Hello Marc, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. I believe a member of the Customer Service team has already reached out to you and this has now been resolved for you. Best wishes, Bluefin Customer Care Team

“sul sito sembra tutto perfetto ma quando il prodotto ti arriva risulta mal curato gli agganci dei sedili fatti con bassa lega tant'è che alla prima uscita se ne sono rotti due, presentato reclamo rispondono in tedesco che non ci si capisce nulla ma dopo tante peripezie mi rispondono che devo restituire il prodotto difettoso cioè l'intero sup a mie spese ( premetto che il sup ha sei mesi di vita) anziche inviarmi nuovi sedile ed io restituire i difettosi, secondo loro dovevo stare l'intera estate a grattarmi ora capisco tutto ma la logica sarebbe ti invio il pezzo nuovo e mi restituisci il difettoso i Cinesi sono più seri dovevo comprare altro sup il prossimo anno provvedo diversamente, loro si definiscono la ferrari ma non sono neanche la Daf auto che faceva cagare cordiali saluti Maurizio”

Helpful Report

Ciao, Grazie per il feedback. Tutti i feedback sono molto apprezzati. Posso certamente capire la tua frustrazione. È stata fornita una soluzione alla tua domanda e stiamo solo aspettando una tua risposta. Se riesci a individuare l'ultima email che ti abbiamo inviato e a rispondere, questo sarà risolto per te. Auguri Team di assistenza clienti Bluefin

“Bought a Bluefin Cruse SUP ten days ago. Used twice. Adhesive coming apart. See photo below. Told returns can take up to 28 days………. All correspondence through email. Absolute joke!”

Helpful Report

Hi Greg, Thank you for providing this feedback. All feedback is greatly welcomed. I can certainly appreciate your frustration with the adhesive coming apart. Please be assured all of our boards are made with the highest quality of materials and great care is taken into the crafting of each of our boards. In regards to the return policy, this is our standard time frame however it is the maximum time a return can be processed. It can of course be done much sooner than this. If you do still require any assistance, please do not hesitate to contact our Customer Support team and they will be able to assist you fully. Best wishes Bluefin Customer Care Team

“Rip off merchants. Stay away from this company, they send shoddy boards then stop all contact?”

Helpful Report

“The boards may get great reviews however the customer service is far from that! Website states get it by for delivery when in actual fact its not next day as claimed by their agents its 2-7days, the claims are nothing short of false advertising and need to be investigated! Will not use this company again very very poor customer service i hate to think how they would deal with a warranty claim.”

Helpful Report

“Appalling customer service - do not go near this company. The only way to communicate is through email - which is very slow and does not address the issues. I ordered a board and a pump - two pumps were delivered. Two weeks later, the company has not apologised, I have not received my board nor have I received a refund. Shocking.”

Helpful Report

Hello, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. If you can please contact us directly at help@bluefintrading.co.uk, This will be looked at and resolved as soon as possible for you. Best wishes, Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,190 reviews