Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,185 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 7th January 2025

Christopher Johnston

Bluefin SUP 5 star review on 3rd December 2024

Begum Okur

Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

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English

“Bluefin cruise paddle SANK after not even 30 seconds unattended. Bluefin said I needed to pay for a replacement. I’ve bought a carbon fibre one elsewhere that cost far less than the official replacement. The bluefin cruise paddleboard is so heavy too, so I would never get another one.”

Helpful Report

Hi, Thankyou for taking the time to leave us your feedback. One of our team is in touch with you to help resolve this as quickly as possible. Best Wishes Bluefin Customer Care Team

“My bluefin cruise 15 arrived really quickly. The paddle board is made well nice and sturdy for a beginner like me. Had me wife and border collie on board no problems. Really happy I chose bluefin 👍”

Helpful Report

Hi Carl. Thankyou for taking the time to leave us your feedback. We are happy to hear that you are enjoying your Cruise 15' board. Best Wishes Bluefin Customer Care Team

“At 62 years old I was looking at a new way to keep fit. Took one lesson and started researching then came across Bluefin. Bought a Cruise 10’ 8” and used it for the first time. Inflation was easy with the electric pump which came as a free gift. The board, paddle, leash and bag are well made and the instruction videos made getting setup easy. Once on the water the board was stable and very good for a beginner. Happy with purchase and looking forward to exploring local rivers and lakes.”

Helpful Report

Hi Glyn, Thankyou so much for your kind feedback. I'm Sure you will have lots of fun exploring local rivers and lakes. Best Wishes Bluefin Customer Care Team

“Bitte sehr enttäuscht, mein Bluewin Carbon ist nach zwei Jahren explodiert. Es lag ungefähr eine halbe Stunde in der Sonne. Und war nicht bis zum Maximum aufgepumpt. Um zu prüfen, ob eine Entschädigung zu erwarten wäre, müsste ich das Board auf eigene Kosten nach Holland senden. Bin sehr enttäuscht, künftig werde ich ein günstiges Bord kaufen, das platzt wahrscheinlich nicht so schnell”

Helpful Report

Hallo, Danke, dass Sie Ihre Erfahrung mit uns teilen. Einer unserer Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen. Viele Grüße Bluefin-Kundenbetreuungsteam

“Sehr gute Qualität, saubere Verarbeitungund einfach beim Aufbau. Liegt gut im Wasser und ist leicht zu fahren.”

Helpful Report

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen. Wir freuen uns sehr, dass Sie mit der Qualität Ihres neuen Boards zufrieden sind. Mit den besten Wünschen für den Bluefin-Kundenservice

“Responsive and timely delivery. Easy to do business with. Great service”

Helpful Report

Hello, Thankyou for taking the time to share your experience. We are thrilled to hear that you are happy with our service. Best wishes, Bluefin Customer Care Team

“Ich habe mein Bluefin-Board nun seit einigen Tagen und kann schon jetzt sagen, dass es eine der besten Investitionen war, die ich je gemacht habe. Hier sind einige der Aspekte, die mir besonders gut gefallen: 1. Qualität und Haltbarkeit: Die Konstruktion des Boards ist erstklassig. Es fühlt sich robust und langlebig an, selbst bei regelmäßigem Gebrauch auf unterschiedlichen Gewässern. 2. Stabilität: Dank des breiten und gut ausbalancierten Designs bietet das Board eine hervorragende Stabilität. Es ist perfekt für Anfänger geeignet, aber auch erfahrene Paddler werden die Stabilität zu schätzen wissen. 3. Leistung: Das Board gleitet mühelos durch das Wasser und reagiert gut auf Steuerbewegungen. Egal, ob auf ruhigem Wasser oder bei leichtem Wellengang, das Board hält stets eine gute Performance. 4. Ausstattung: Bluefin liefert das Board mit einer Vielzahl von Zubehör, darunter eine hochwertige Pumpe, ein Paddel und eine praktische Tragetasche. Alles ist durchdacht und von hoher Qualität. 5. Design: Das Design des Boards ist nicht nur funktional, sondern auch ästhetisch ansprechend. Es sieht auf dem Wasser wirklich toll aus. Insgesamt bin ich äußerst zufrieden mit meinem Bluefin-Board und kann es jedem, der nach einem zuverlässigen und leistungsstarken SUP-Board sucht, wärmstens empfehlen.”

Helpful Report

Hallo Lisa, Vielen Dank für Ihre freundlichen Worte und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit Ihrem Bluefin SUP zu teilen. Vielen Dank, dass Sie sich für Bluefin entschieden haben und viel Spaß beim Paddeln! Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam

“I hade actually issues with mine, first the paddle broke, i got a new very quickly. Then after two years my handle broke on the SUP, which was quite disappointing considering the price and the claimed quality, its not bad, but it isn’t what i was expected. This got also replaced very quickly! Why the 5 Star review? Because of the customer Service and support! Alone because of that i would buy another one. So easy and quick and friendly!”

Helpful Report

Hello Dean, We appreciate you taking the time to share your experiences with our products and customer support. We are glad to hear that our customer service team was able to assist you. Kind Regards Bluefin Customer Care Team

“Having stumbled across bluefin paddleboards when the sport stole my heart 2 years ago iv fallen in love with this brand. Firstly the stylish colourful design and all the extras that come included drew me in before I knew the quality of the boards... so that led me to purchased my first bluefin sup ⭐️⭐️⭐️⭐️⭐️ receiving my board I was blown away by the quality I had in such a competitively priced board. As I hit the water for second time (now on my own board and not a hire one) the stability was perfect the board is so solid and stable a have never fallen off! Inflation and deflation couldn't be easier with a high quality double action pump and storage in the rag is ample space for everything to be packed away with ease. The kayak seat extra has had plenty of use from my children they absolutely love this feature. I went on to purchase the junior 8 cruise board and then the scout kayak was our latest addition to our bluefin fleet. As above the quality, stability, awsome design, great quality competitive prices and all around ⭐️⭐️⭐️⭐️⭐️ was met and exceeded in my 2nd and 3rd purchase. If your looking to hit the water for the first time or upgrade your existing board then look no further this brand will not disappoint!”

Helpful Report

Hello Emma, Thank you so much for your incredible review! We're absolutely thrilled to hear that you've fallen in love with the Bluefin brand and that our products have exceeded your expectations. Thank you again for choosing Bluefin! Kind Regards Bluefin Customer Care Team

“Wir haben uns jetzt auch ein zweites Bluefin Cruise 10'8 (ca. 325 Zentimeter) geholt. Wir sind von der Qualität und den Kundenservice sehr überzeugt. Das Board ist sehr stabil und bietet gute Eigenschaften auch für Anfänger. Es ist schnell aufgeblasen danke der kräftigen Pumpe, aber wer es aber etwas komfortabler haben möchte, oder mehrere Boards hat, sollte sich eine elektrische Pumpe zulegen. In der Lieferung ist enthalten: -SUP Paddleboard -Swift Pro Einkammerpumpe -Core Rucksack -3-teiliges Fiberglaspaddel: Blatt, Griff, Schaft -x3 Smartlock-Finnen: 2x klein 1x groß -Leash (Knöchelleine) -Wasserdichte Handyhülle -Reparaturset Es ist also alles dabei um einfach gleich auf das Wasser zu gehen und Spaß zu haben :)”

Helpful Report

Hallo, Vielen Dank für Ihre freundlichen Worte und für den Kauf von zwei Bluefin Cruise 10'8"-Boards! Wir freuen uns sehr zu hören, dass Sie die Stabilität und Leistung Ihrer Boards genießen. Viel Spaß beim Paddeln! Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam

“Ordered our paddle board last Friday afternoon, didn’t receive any confirmation email. Money was taken out of our bank account. Have spent last five days trying to email or message customer service only to be told that the order wasn’t placed, then when I sent screenshots of my bank account and an order number they confirmed order had actually been placed. Then they said large orders take 1-3 working days to arrive - it is now day 5 and I have heard nothing at all about when it should arrive. Told today it is with ArrowXL so I should now contact them directly and that they will contact me within 24/48 hrs although I have no reference number ?! Day 5 and still waiting to receive my paddle board.”

Helpful Report

Hi Evans Thankyou for taking the time to share your feedback. One of our team is in touch to help you resolve any concerns. Kind Regards Bluefin Customer Care Team

“Hi, ich habe bereits 2 Cruise 12" gekauft und bin sehr zufrieden, es macht viel Spaß . Das erste war ein Paket inclusive Kajaksitz und zweiten Paddelblatt. Jetzt habe ich für das zweite Bord auch einen Kajaksitz bestellt und musste ein komplettes zweites Drive Paddel (dreiteilig) bestellen. Wäre auch schön gewesen, nur das Paddelblatt (ein Teil) bestellen zu können. Ist nur ein Verbesserungsvorschlag. Bin trotzdem sehr zufrieden. Liebe Grüße aus Bremen von Andreas Hundt”

Helpful Report

Hallo Andreas, Vielen Dank für Ihre freundlichen Worte und dafür, dass Sie ein Stammkunde sind! Wir freuen uns zu hören, dass Sie mit Ihren Bluefin SUPs Freude haben. Vielen Dank, dass Sie sich für Bluefin entschieden haben und viel Spaß beim Paddeln! Beste Wünsche, Bluefin-Kundenbetreuungsteam

“It’s idiot proof, easy to use, lightweight, and durable. Constantly impressed! When I wonder “what psi was I supposed to inflate to” it’s right there on the valve. Same for determining the height of the oar and other FAQs. Love all the carabiner spots. Been paddling with my dog for 3 years and I’m happier every year. Just added the electric pump. 😁”

Helpful Report

Hello Dawn, Thank you so much for taking the time to share your positive experience. We wish you and your dog many more happy paddling years to come! Best wishes, Bluefin Customer Care Team

Helpful Report

Hello Dawn, Thank you so much for taking the time to share your positive experience. We wish you and your dog many more happy paddling years to come! Best wishes, Bluefin Customer Care Team

“Wow! The inflatable Scout kayak has exceeded all expectations. My dog loves it, too. His first adventure on our local river was a blast today. This kayak is so quick to get from bag to water. I had to park a little away from where I was launching, and I carried the kayak in its bag on my back with no problem. It's so comfortable when on the water as well. And loads of space. I took my lunch in a cool bag. Had a fabulous time with nature. Can’t wait to go out again.”

Helpful Report

Hello Victoria, Thank you so much for your wonderful review! We're thrilled to hear that the Scout kayak has exceeded your expectations and that your dog enjoyed the adventure as well. Thank you for choosing Bluefin! Best wishes, Bluefin Customer Care Team

“Everything's great so far, the quality is excellent. Let's see how this plays out over the long term. Our first trip with the paddle board was a complete success Definitely a clear purchase recommendation”

Helpful Report

Hello Enrico, Thank you so much for your wonderful feedback! We're glad to hear that you had a positive experience with our product. Enjoy Paddling! Best wishes, Bluefin Customer Care Team

“Product delivered on time. Packaged extremely well. Easy to use. Product seems very high quality.”

Helpful Report

Hello, Thank you for taking the time to share your positive experience. We are glad to hear that you are delighted with your purchase. Thank you for choosing Bluefin! Best wishes, Bluefin Customer Care Team

“Die Boards liegen top im Wasser und sind unglaublich stabil, hat sich gelohnt.”

Helpful Report

Hallo, Vielen Dank für Ihre fantastische Bewertung. Wir freuen uns zu hören, dass Sie Ihr SUP lieben. Vielen Dank, dass Sie sich für Bluefin entschieden haben! Beste Wünsche, Bluefin-Kundenbetreuungsteam

“Absolutely buzzing with my cruise 12 foot in sunburst orange! Looks amazing and very appealing to look at. Great board, feels so stable and sturdy! Would definitely recommend bluefin to friends!”

Helpful Report

Hello Dave, Thanks for your wonderful review! We are thrilled that you love your Cruise 12. Thank you for your recommendation and for choosing Bluefin! Best wishes, Bluefin Customer Care Team

“If it was possible I would give negative starts. I was very excited to order and receive my Cruise Inflatable Paddleboard. However, when the package was delivered it contained a Vibration Plate NOT the paddle board I ordered. The company won't ship me my paddle board until they receive the vibration plat back. For how long it takes to ship back, process, and hopefully ship the right product it will be weeks. It will be long after the beach trip I wanted to take it on and summer will be at least half gone. This type of customer service is absolutely unacceptable. The mistake is theirs and yet I am expecting to accommodate them.”

Helpful Report

Hello Charity, Thank you for sharing your feedback and we sincerely apologise for the mix-up with your order. Please be assured that one of our representatives is already handling your concern. Best wishes, Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,185 reviews