Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,185 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 7th January 2025

Christopher Johnston

Bluefin SUP 5 star review on 3rd December 2024

Begum Okur

Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

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English

“Arrived quickly and I was out on the water the same day. No complaints whatsoever”

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Hi Omar, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Make a good impression on the water, handles well and good quality accessories”

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“The whole family loves the SUP we have used it so much over the summer months”

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“Top quality product!”

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“Après avoir loué pendant des années, j'ai décidé d'acheter mon propre SUP. Si heureux avec ce produit, mieux que tout ce que j'ai déjà loué.”

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“Good value and a 5 year warranty which gives me peace of mind”

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“Being a novice I was unsure what to expect but this SUP has exceeded all my expectations. I was missing the glue from the repair kit, apparently it cannot be shipped with the SUP due to shipping restrictions but they sent it out right away. Great service and I feel confident in this company”

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“La planche fait bonne impression. La livraison a été rapide aussi”

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“Gutes Produkt”

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“Sooooo happy with my SUP! Bluefin team are always on hand for any queries and are always so friendly :)”

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“Bought the voyage as I'm a keen fisherman but also wanted to try something new. I've taken to paddleboarding well, being an older man i was looking for something that offers stability (which the voyage certainly does). There are some rod holders as well for my fishing trips. Really pleased with both the service and the product. 5 stars”

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“Did a lot of research and decided to contact Bluefin direct...only by email as no telephone number. Asked customer services which boards they recommended as I wanted 2 and was there a discount as Amazon was less expensive. Got a reply back saying it's up to you no discount...great start as email was worded in a couldn't care less manner. Ordered from Amazon and 2 boards arrived one was old stock a different colour to all the pictures so returned....a matter of days later Bluefin advertise Black Friday and huge savings plus free camera or electric pump per order not per board....Contacted Bluefin again expressing my dissatisfaction as I could have been told to hold off after all I was buying 2 boards. Email back from customer services again equating to tough luck! End of....so if something were to go wrong with this product good luck as their customer services is truly dreadful”

Helpful Report

Hi Thank you for your feedback, although I am sorry to hear you are not satisfied with the service you have received. In response to your comments, our support team work over email for enquiries, particularly support requests. We do have a number for sales enquiries which can be found on the website on the home page. The customer service team can recommend products based on the customers requirements, however it is ultimately down to the customers preference as to which item they would like to purchase. In regards to your comments regarding the cheaper price on Amazon, they buy our stock and fulfil it via their own warehouse. This means that they are able to set a lot of their own prices and offers. Items are often heavily reduced on Black Friday, however, as the items were purchased via Amazon it would be down to the customer to contact them regarding price fluctuation. I am sorry if this does not meet your expectations on this occasion Thanks Lucy

“I've tried and rented a few SUPs over the years, was looking for something in budget but offering good quality. Bluefin ticks all the boxes! Versatile, sturdy, well made and above all within budget.”

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“Has such great fun on the english coastline this summer on our Bluefin cruise. Great fun for the whole family”

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“Everything you could need to start paddleboarding. Staff are very clued up and answered all my questions quickly! Thank you :D”

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“Hochwertiges Design und die 5-jährige Garantie geben Ihnen Sicherheit”

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“Couldn't imagine life without my Bluefin SUP now!”

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“Fantastic product, was missing the manual and Kate from the team sent it right away!!”

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“Habe dieses Board seit ungefähr einem Monat und habe es sowohl auf dem Fluss als auch auf dem Meer ausprobiert und es ist sehr stabil, wenn es auf den empfohlenen Druck aufgepumpt ist. Die Verarbeitungsqualität ist großartig und dieses Paket enthält alles, was Sie brauchen, um aufs Wasser zu gehen.”

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“Le conseil et le contenu sont arrivés très rapidement. Tout emballé en toute sécurité. Tout est de très bonne qualité.”

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Bluefin SUP is rated 4.7 based on 2,185 reviews