Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

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English

“I'm very satisfied. Fast delivery, easy handling. Very suitable for beginners”

Helpful Report

Hi M. G., Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Very good value for money ... and very fast service”

Helpful Report

Hi Maxim, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“A great part for the price. Very stable water position. Chic, robust and well-made.”

Helpful Report

Hi Samiha, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Great board both visually and in terms of workmanship, compact but still handy.”

Helpful Report

Hi there, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Already tried on several places and you can not only paddle but do yoga and lots of stuff.”

Helpful Report

Hi C. D., Thanks so much for this review. It's great to hear that you are enjoying our boards. Regards, Ella Bluefin Customer Care

“It looks beautiful and is easy to handle in terms of transport and inflation.”

Helpful Report

Hi Glenn, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Ordered 2 boards over 10 days ago spending £1300 and have only just had ONE delivered. Sent emails about the missing board no response, phones no working. Would some please contact me !! Order number OR0068249 😡”

Helpful Report

Hi James - I can see that our management team have already reached out to you regarding this but have not yet received a response. Please could you check your spam so this can be discussed with you :) Regards Ella

“After the second use the product began leaking air in several places under the deck pad. Company is completely unresponsive to warranty/repair claims. For a very expensive product this is extremely dissapointing.”

Helpful Report

Hey Tom, sorry for the issue with your board. With the system we have for emails, each time an email is sent you get taken down in the queue as it's classed as a new enquiry so it doesn't take the date of your initial query - this is something we're working to fix with the software developers, so I'm so sorry for the delayed response for you. I can see, however, that we resolved this for you by authorising a return :) If we can do anything else to improve your experience, please do reach out to our support team. Regards Ella

“Have been using everything super and fully satisfied for 2 months. Board is easy to control, stays stable on the water.”

Helpful Report

Hi Judy, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“It was definitely the highlight of the summer camping trip. So easy to use. Used it on the river and in the sea. Kids spent hours on it (and I had a go too - will require a little more practice!!)”

Helpful Report

Hi Blanche, Thanks so much for taking the time to write this review! We are so glad you are enjoying our boards! Regards, Ella Bluefin Customer Care

“We are very happy with the board. As a total beginner, I got on with the board straight away.”

Helpful Report

Hi A. C., We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

“Super board, easy to inflate, easier to transport with a backpack.”

Helpful Report

Hi EG, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“So far everything has been great, inflated quickly and lies well in the water. You also stay dry if you don't fall in.”

Helpful Report

Hi Zakk, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“A great paddle, is easy to steer, optimal width, good quality.”

Helpful Report

Hi Shelly, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“It's super relaxing, the SUP handles well, no issues with the paddle.”

Helpful Report

Hi L. Hensley, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“I loved bluefin until I had really bad customer service which started when the go pro mount broke before using the board. I got a reply saying I can stick another mount on another part of the board. But I didn’t get anything from for the fault and now they are ignoring my mail”

Helpful Report

Hey Jack, so sorry to read this review about your experience with us. At the time of you reporting the fault we were extremely busy with 10-15x more enquiries in our support department than usual but I can see that we issued a brand new SUP for you to resolve this issue :) If there's anything else you need help with, please feel free to email our support team. Regards Ella

“When I tried to inflate the board for the first time there was a hole in the side and air rushed out. Bluefin will not respond to me at all; the phones are off and they haven’t replied to numerous emails and contact forms. So the offer of a warranty means nothing and it is really scary to have paid a lot of money for a defective product to a company who hide away and offer no customer service at all.”

Helpful Report

Hi Chris - sorry to hear about the board issue. At the time of your contact, we had switched our phone lines off to ensure that we could reply to all emails within a reasonable time frame - although we know this could and should have been communicated to our customers better. Looking on the support system, I can see that we arranged for a return for repair, fully abiding by our warranty terms for your item. We never refuse help/assistance, we were simply overwhelmed at the time and I am truly sorry that this affected you. If you need anything else, please reach out to the support team and they will gladly assist :) Regards Ella

“Board is a nice quality construction, is nice and stable and feels like a quality product.”

Helpful Report

Hi Dillan, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

“So easy to set up and put away. Have a tall 10 year old wanted a board that would last and sturdy enough to take husbands weight too this board is perfect.”

Helpful Report

Hi Shakira, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

“Was a total beginner when got this but found it a great stable board to learn on. Standing up every time now days. Definitely more than happy owning this board.”

Helpful Report

Hi D. Barrow, We are so glad to hear that you're enjoying your SUP! Happy paddling! Regards, Ella Bluefin Customer Care

Bluefin SUP is rated 4.7 based on 2,181 reviews