Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,190 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Called to make purchase and was going to collect from Main office as needed to ensure delivery before going away next week. Surprisingly or not as case may be but they do not hold any stock. Having looked at other reviews and google maps which reports company closed it did not inspire confidence. Very poor sales service with ineffective ability to do short notice purchase.”

Helpful Report

Hi John, Thank you for taking the time to provide us with your feedback. Rest assured all feedback is taken seriously and acted upon to improve our services moving forward. As we are an online retailers we do not stock products in our main office. To ensure we have optimum number of stock and fast shipping we have designated warehouses in the UK, USA & Europe that hold and ship our products. We have a google business account to make it easier for all our customer to get information about us when searching. This lists our customer service opening times and will show as closed outside of them unfortunately. I am sorry for any misunderstanding this has caused. Kindest regards Bluefin Customer Care Team

“My advice would be to send your money to that Nigerian uncle you never knew you had instead of wasting your time here. They may be “based” in the uk but the office is most likely a portaloo with a laptop. The independent product reviews read well but they cannot back this up with communication. I would be concerned that if did receive your order and encountered a warranty issue they would not be receptive.”

Helpful Report

Hey Stan, Thank you so much for your feedback. We are indeed based in the UK and as an organisation that operates in many different countries we take great pride in ensuring we are represented by diverse group of hardworking individuals from multiple locations. As we appreciate that issues can occur, we have a dedicated team in place who work tirelessly to ensure all queries are dealt with quickly and efficiently. Kindest regards, Bluefin Customer Care Team

“Order 1st August. Electric pump arrived 11th August. Now the 18th August and still no board and about 25 emails later no updates! I really want this board but customer service has been terrible. Spoke to someone on the phone who can only talk about sales. Spoke to someone on Instagram who can only talk about marketing. SO FRUSTRATING!!!!”

Helpful Report

Hi A McMahon, As we hold ourselves to a very high standard in ensuring we provide all our customers with seamless experience, it is always unfortunate to hear when it has not been the case. Please accept our sincerest apology for any frustration caused and we are always very grateful for the feedback. Having looked into this I can see that a resolution has been agreed upon and actioned. It is never our intentions to inconvenience our customers, however when issues do arise we do everything we can to ensure they are resolved swiftly and efficiently. Kindest regards, Bluefin Customer Care Team

“I was very excited to order my ISUP from Bluefin, it came with a free electric pump (which stated would be posted separately) after 2 weeks the pump arrived, and I’m yet to receive my board, I fear it has been lost in transit. I have waited patiently for nearly 4 weeks. After contacting customers services, it is apparent they do not want to know. Only one tracking number was provided which was for the electric pump, but, both items where printed on the receipt in the pump box. So I also fear they may state it’s been delivered even though it has not. All I’d like is some communication from this company, but proves impossible. All I can say is, save your money, time and hassle and go buy a bird elsewhere!”

Helpful Report

Hi Dave, First and foremost please accept our sincerest apologies for any inconvenience this has caused and thank you for taking the time to provide us with the feedback of your experience. Rest assured all feedback is taken seriously and it is unfortunate that we have not been able to live up to the high level of service we strive to provide. With that in mind if you could please reach out to us on support@bluefintrading.co.uk we will be happy to look into this matter further and do all we can to ensure your experience is a more positive one. Best wishes, Bluefin customer care team.

“One month and still waiting for my order Customer service non existent.”

Helpful Report

“Don’t bother, go elsewhere. Board itself is fine although order remains incomplete (hand pump doesn’t work properly and missing a fin). Should be easy issues to resolve but absolutely zero response to multiple emails. Easily the worst customer service of any online company I’ve dealt with. Order was 353680”

Helpful Report

“Our free pump arrived today but no SUP board with it Unable to speak to anyone in person so no idea where the board is and DPD tracker says delivered! £500 is alot of money to spend for such a worry...no live Web chat today. Phones are closed and have email response saying they will reply within 2 days.Clearly there are communication problems with this company. trust pilot score is not advertised on the website which is a lot lower 3.something”

Helpful Report

“Really disappointed with the customer service. Still waiting for my board despite contacting the company via live chat. Was told it had been sent from Netherlands, but returned due to Incomplete delivery information. I was told I would be contacted by email with tracking details, but still nothing. Ordered 21 July, and bought from this company based on the promise of quick delivery and didn't want a pre order. Wish I'd gone with an alternative company. To confirm this is a genuine order. Order #SUP/1086610] (July 21, 2021”

Helpful Report

“Worst customer service ever!!! Read the reviews (I made the mistake of not doing so) and go elsewhere!! There are plenty of companies with good boards and have much better customer service!”

Helpful Report

“Terrible company - my experience has been a very bad one - their customer service is non-existent and the order, dispatch and delivery process is a shambles that involves incorrect information provided to couriers and duty and tax charges being sent to customers without any warning upon purchase. I'd honestly advise you to make your SUP purchasing experience a pleasant one by not going with this company. I'm now trying and struggling to get my money back.”

Helpful Report

“This is mostly a delivery and communication review. Worst company I have dealt with, I ordered a board from UK on their site which is misleading you believing they are in UK, wrong! they are dispatching from Netherlands, and they delay even the dispatch and then blame the curriers. After I bought the board, no info in emails about when you will actually receive the board, they say 1-3 days dispatch on the comments on Facebook, but wrong again after a week they have dispatched and now probably a few weeks to arrive from what I see in the reviews of others as well. Chat is off, emails are replied with an automated response. They will answer only on Facebook posts because others are seeing as well, but after they delete the post. I am cancelling the order and report them to Klarna as well. So disappointing, this is a product used by many in holidays as well, but the summer will be over by the time the board arrives.”

Helpful Report

“Absolute cowboy of a company customer service is non existent, order weeks ago and nothing no reply to emails live chat turned off supposed to be dispatched in 1-3 days we are coming into week 3 I honestly believe it’s a scam and no board will arrive! DO NO USE”

Helpful Report

“Terrible customer service. Still waiting for shipment over a week later. No communication accept automated emails. The email they keep putting on this site to assist resolution is fake. IT DOESN'T EXIST. I feel like I've been mugged. This is the worst company I have ever dealt with. To prove this is a real review my order is Order #SUP/1086796] (July 22, 2021)”

Helpful Report

“i ignored all they bad reviews and listened to all the fake ones, abig mistake this is the worst company for buying a sup. i have since got a Red co sup better quality and service”

Helpful Report

“Contacted the company first and was informed they had stock so placed the order. and still waiting for delivery date 1 week later??? save your money and take note of the bad reviews. unlike me who decided to ignore them. They will say anythink just to get your money and make a sale. I am sure they will reply with some lame message and wriggle out of this??”

Helpful Report

“A ridiculous company that refuses to escalate issues. Paddleboard replacement agreed by Ella and Sophie from Bluefin CS, yet we're now heading on holiday with one board. The other from a company called Slingshot has been durable and no issues. Six days from Bluefin and no response from Ella or Sophie from CS and the new order sales team refuses to escalate, but will still take take orders for new boards via their Netherlands fulfillment centre. Folks this isn't a UK operation, order at your peril!”

Helpful Report

“The Worst company i had to deal with. Careful they will scam you.”

Helpful Report

“Bluefin has been one of the worst customer experiences I've ever had. I ordered a SUP for 854€ on December 10th 2020. When I first tested the board in February, it burst and was defective beyond repair. I contacted Bluefin Support on February 24th. After talking to the support for a while, I sent the board back to Bluefin where it arrived on March 30th 2021. After more than 3 months of waiting and writing e-mails I have requested a refund, which I have yet to receive (mid July!). It is unacceptable how Bluefin is handling this case, especially because the answers by the support seem pre-written and often ignore important requests. It seems like I will have to contact a lawyer to get my refund, as Bluefin is refusing to cooperate. I do not recommend buying from this company! According to other reviews my case is not an exception. I was lured in by the 5 year warranty, but this seems to just be for advertising. Horrible experience, I'd give 0 stars if I could.”

Helpful Report

“Poor customer services! If I could I would not even give 1 star! Big delays in delivery (and tracking number was sent out),very little support from customer service with super slow response. Offered 10% discount for the big delivery delay but that was never given. And if that was enough we had missing pieces (1 missing fin) when the SUPs finally arrived. Highly recommend to order somewhere else.”

Helpful Report

Bluefin SUP is rated 4.7 based on 2,190 reviews