Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ich habe das Board Lite 10“ für mein Frau zu Weihnachten gekauft und hat sich riesig gefreut.wir haben schon 2 Board‘s und wir sind total begeistert von der Verarbeitung und Qualität,das es nur ein neues Board von Bluefine werden musste.”

Helpful Report

Hallo, Wir freuen uns zu hören, dass Ihrer Frau das Board Lite 10" gefallen hat und dass es Ihrer Familie Weihnachtsstimmung beschert hat. Es ist immer herzerwärmend, von treuen Kunden wie Ihnen zu hören, die die Qualität und Verarbeitung unserer Boards schätzen. Ihr anhaltendes Vertrauen in Bluefin bedeutet uns sehr viel und wir freuen uns, Ihnen dabei helfen zu können, freudige Paddelerlebnisse zu schaffen. Nochmals vielen Dank, dass Sie sich für Bluefin entschieden haben und viel Spaß beim Paddeln! Beste Wünsche, Bluefin-Kundenbetreuungsteam

“Habe mein neues SUP Board erhalten und war begeistert.Die Verarbeitung und das Design sowie das Zubehör sind einfach unbeschreiblich.Kann es nur wärmstens und mit voller Überzeugung empfehlen.Es ist jeden Penny wert.👍👍👍👍”

Helpful Report

Hallo Volker, Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr zu hören, dass Sie von Ihrem neuen SUP-Board absolut begeistert sind. Wir freuen uns sehr über Ihre freundlichen Worte zur Verarbeitung, zum Design und zum Zubehör. Nochmals vielen Dank für Ihre Bewertung. Wir wünschen Ihnen noch viele schöne Paddleboard-Tage! Beste Wünsche, Bluefin-Kundenbetreuungsteam

“Our decision to purchase the Bluefin cruise board (15 feet) was initially met with uncertainty, but we were entirely satisfied in the end. During multiple phases of our lives, including pregnancy and the growth of our daughter into her second year, we found the board to be a constant source of joy and safety in our lake family cruises. The board's robustness proved its worth even after four years of use when we encountered some defects. The exceptional customer service was quick to replace our board, leaving us grateful. Thank you, Bluefin, for providing a product that enhanced our life experiences and offered a unique sense of freedom akin to sailing, but without the associated hassles of boat ownership and storage. This board is indeed an excellent addition to our family adventures. I highly recommend the Bluefin cruise 15 board for families. It has traveled with us to various lakes around Munich and Italy. Its spacious design can comfortably accommodate a sunset champagne dinner or serve as the perfect escape for family adventures. A truly versatile product that enhances your outdoor experience while strengthening family bonds.”

Helpful Report

Hello Anton, Thank you for your heartfelt and detailed review of our Bluefin Cruise 15 paddle board. We are incredibly touched to hear that our board has played such a significant role in your family's life, offering a constant source of joy and safety during your lake family cruises. We take pride in providing exceptional support to our customers, and we are delighted to hear that our team was able to quickly resolve the defects you encountered with your board. Thank you again for sharing your wonderful story and for choosing Bluefin! Best wishes, Bluefin Customer Care Team

“We bought a pair of Cruise 10'8" boards and they are excellent. I spent a lot of time checking out different reviews on line from reputable SUP magazines and spoke to a few pros and it just kept coming back to Bluefin, both for quality and value for money, so it was an easy choice and we love them. We also have the electric pump which is excellent and I just bought two QR belts in the sale, for a bargain price, but haven't used those yet. The customer service and speed of delivery was within a few days and we have had two summers using these great boards, and have loved every minute. Thank you Bluefin :o)”

Helpful Report

Hello Darren, Thank you so much for taking the time to share your fantastic experience with SUP. We are glad to hear that you are absolutely loving your pair of Cruise 10'8". We strive to provide our customers with the best possible service, and it's rewarding to hear that we succeeded in your case. Thank you for choosing Bluefin! Best wishes, Bluefin Customer Care Team

“Being a first time paddle boarder we looked into the best one for us and we are so happy to have purchased our Cruise (husbands is orange I bought the white and blue) absolutely love them and they’re so sturdy. We even get comments saying it’s a good board.”

Helpful Report

Hello Angela, We're so glad to hear that you and your husband are loving your new boards. It's always great to hear from first-time paddleboarders who have a positive experience with our products. We hope you continue to enjoy your new Cruise paddleboards for many years to come! Best wishes, Bluefin Customer Care Team

“Kauf hat alles schnell und perfekt geklappt. Es ist ein super Bord. Es ist im Wasser wendig und leicht zu steuern. Es ist zügig und auch leicht zum tragen. Ich bin voll zu Frieden mit dem Service und dem SUP .”

Helpful Report

Hallo, Vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass Sie mit Ihrem Kauf ein so positives Erlebnis hatten und rundum zufrieden mit Ihrem SUP-Board sind. Wir sind immer für Sie da, wenn Sie Fragen haben oder etwas benötigen. Beste Wünsche, Bluefin-Kundenbetreuungsteam

“I had to exchange a board because the wrong size board was in the box, however we didn’t realise until a few months later. Bluefin Sup were brilliant and went out of their way to help sort this. I would thoroughly recommend this company. Excellent board, brilliant service, and communication was excellent throughout.”

Helpful Report

Hello Diane, Thank you for your 5-star review! We're so glad to hear that you were happy with your experience with Bluefin SUP. We're always committed to providing our customers with the best possible service, and we're glad that we were able to resolve the issue quickly and efficiently. We appreciate you taking the time to leave us a review, and we hope that you continue to enjoy your Bluefin SUP. Best wishes, Bluefin Customer Care Team

“If I could give ZERO stars on this Blue Finn board, and their costumer service, I would, but unfortunately one star is the minimum I can give, and it do not express accuratelly how frustrated and angry I´m with the Blue Finn paddle board I bought and their Costumer Service. I was very exited for the Cruise 10'8 that I got, Unfortunately in the first use I noticed 3 spots on where the board was leaking air (mini-many bubbles) from the side chick. Deflated, you can observe in it some folds around this area showing the upper most layer of the side delaminating from the deeper layers. It looks like the whole side is delaminating and likely to leak more very soon all around the board, and perhaps even having a blast/total failure. After contacting Costumer service several times, and talking with 3 diferent representatives I had to every time re explain my issue, sent prof of purchase and a bunch of other information. After 14 days the resolution was that I had to sent the board from the original place from where I bought it (Colorado) in order to consider the replacement and to sent a non-cost return label. I explained to customer service that I don´t live in Colorado and they asked me to paid out of pocket the return from Alaska with a cost of $150. Which it is unfair that I have to pay the return cost for a product that I received defective. I sent all this videos to Blue Fin in my contacts with costumer service: https://youtube.com/shorts/XIvUHmgiNc8 https://youtu.be/8NHPFFc-BBk https://youtube.com/shorts/x0TzZxTqmZw https://youtube.com/shorts/h4gXP8OR-ag It´s pretty obvious on the videos that it is a manufacturing problem, and even so, Blue Finn is unwilling to help and solve the problem that they created sending to me a defective product. Now, I´m in Mexico with a Paddle Board that´s delaminating and I cannot trust to do any more committed paddle, because I´m afraid that the whole product may collapse and compromise my safety. It´s so frustrating to have a Board that I cannot actually use properly as a paddle board and have no help from the manufacturer. Blue Finn is pushing me to throw their board (and the money I spent) in the trash and to have to buy another Board (from a different manufacturer obviously). I bought this board because I read some good reviews about that, and that´s what´s compelling me to write this through review and to have no one else been scammed like I was. I´ll make sure also to spread this word on social media, to have more people aware. Blue Finn is unwilling to help me, and I´m extremelly frustrated and do not recommend anyone else to buy their products and do not be exposed to the same poor customer service treatment.”

Helpful Report

Hello Patty, We are so sorry to hear about your experience with your SUP. We understand your frustration and we want to assure you that we are committed to helping you out. We value your feedback and take every customer concern seriously. Our goal is to constantly offer the highest level of customer service and product quality. If there's anything else you'd like to discuss, please feel free to let us know via email. Best wishes, Bluefin Customer Care Team

“I've paid for a new carbon fibre paddle on Thursday. It's now Mon morning and I've nothing since. 2 days after your order for delivery come on not heard anything at all what going on”

Helpful Report

Hello there, We are sorry to hear that you did not receive your shipping confirmation. We've already sent the tracking information to your email. Please let us know if you require further assistance and we will be happy to assist you. Best wishes, Bluefin Customer Care Team

“Fantastic board and customer service is faultless.”

Helpful Report

Hello Gay Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your board and that our customer service team was able to assist you effectively with the minor fault. Your satisfaction is our priority, and we're here to ensure that you have a great experience with our products. Happy Paddling! Best wishes, Bluefin Customer Care Team

“Leider nach großer Vorfreude nun sehr sehr enttäuscht worden. Nachdem wir tolle Erlebnisse auf dem SUP hatten sind mitten im Urlaub die D Ringe abgefallen. Der wirklich freundliche Kundenservice hat eine Reparatur angeboten. Nun habe ich ein neues Board erhalten, welches scheinbar nie geprüft wurde und definitiv nicht neu ist. Beim auspacken des neuen SUP habe ich ein großes Loch festgestellt. Leider trotz hohem Preis und großer Freude nun wirklich sehr genervt. Erst hatte ich ein SUP ohne D Ringe (das wäre noch gut) jetzt ein SUP mit Loch.”

Helpful Report

Hallo Christian, Es tut mir leid, dass Sie eine so negative Erfahrung mit unserem SUP-Board gemacht haben. Ich möchte Ihnen versichern, dass wir uns dafür einsetzen, unseren Kunden qualitativ hochwertige Produkte und exzellenten Kundenservice zu bieten. Wir nehmen dieses Thema sehr ernst. Einer unserer Kundendienstmitarbeiter wird auf Ihre E-Mail antworten und wir werden unser Bestes tun, um Ihnen bei Ihrem Anliegen zu helfen. Grüße, Bluefin Customer Care Team

“Fantastic board, love my Cruise Lite 11'4, the smaller carrier really makes the difference when hiking towards my local launch point! No better SUP out there!”

Helpful Report

Hello, We're thrilled to hear that you're enjoying your Cruise Lite 11'4 and that it's making your local SUP adventures even better! Thank you for choosing Bluefin, and if you ever need assistance or have more feedback to share, please feel free to reach out. Happy paddling! Best wishes, Bluefin Customer Care Team

“I just want to speak to an actual person. Seat ordered over 2wks ago, e mail to say they'd struggled to deliver - no reason as I was in, and nothing from the courier so I suspect that they just didn't have the item in stock. Finally answered by messenger today (ignored my last e mail), with nothing constructive except to say they'd sent me an e mail - no acknowledgement of my one in response or and satisfactory answer. Unfortunately if I don't hear by the end of the day I'll be claiming a refund through my bank, which isn't great as goes against them.”

Helpful Report

Hello, We apologize for the inconvenience you've experienced and for any delay in our response. We understand your frustration and would like to resolve this matter as quickly as possible. Please send us an email at help@bluefintrading.co.uk and we are more than happy to assist you. Best wishes, Bluefin Customer Care Team

“Ich bin über ein Jahr um das Sprint Carbon 14’ rumgeschlichen – irgendwann gab es ein Angebot, das ich nicht mehr ausschlagen konnte. Das (schnell und unkompliziert) gelieferte Paket ist mehr als komplett; erfreulich ist, dass bei den stabil und hochwertig verarbeiteten Bluefin-SUPs nicht am Zubehör gespart wird – unter anderem findet sich beim „Sprint“ ein leichtes dreiteiliges Carbon-Paddel im Lieferumfang. Am Board selber sind zwei großzügig bemessene Gepäcknetze und D-Ringe verbaut, was die Tourentauglichkeit unterstreicht. Dass auf den Kajak-Sitz und das Doppelpaddel verzichtet wurde, kann ich nachvollziehen – wer sich so ein Touring-Board kauft, wird tendenziell weniger im Sitzen unterwegs sein. Die mitgelieferte Doppelkolben-Handpumpe (drei Phasen) macht auch einen vernünftigen Eindruck – leider kann man damit das Board nur aufpumpen, aber nicht entleeren. Gerade bei der steiferen Carbon-Variante macht es das Zusammenlegen (noch) schwieriger. Freiwillig mag sich das Board nicht gerne zusammenrollen und zurück in den Sack stecken lassen; auf dem Wasser fühlt es sich doch am wohlsten (geht mir ähnlich). Bei mir muss also immer eine zweite Pumpe mit Saugfunktion mit. Der Rucksack mit den integrierten Rollen ist eine super Idee – nur schleift der voll beladene Rucksack beim Ziehen am ungünstig angebrachten oberen Tragegriff gerne über den Boden, so dass man das (17,5 kg !)schwere Teil dann doch lieber trägt (oder für längere Strecken einen Bootswagen unterschnallt). Wenn man das Teil aufgepumpt (dauert bei dem großen Volumen etwas) und im Wasser hat, beginnt der Spaß. Das schmale Board mag sich anfangs ein wenig kippeliger anfühlen als die breiteren Exemplare – dafür wird man mit gutem Geradeauslauf und Geschwindigkeit belohnt. Länge und Steifigkeit sorgen halt immer für mehr Freude im Leben … Ich halte das Board auch für sportlichere Anfänger empfehlenswert, die sich auch mal größere Touren vornehmen. Einzig bei viel Gegenwind und Wellengang dreht sich das Board hartnäckig quer zur Welle und macht das Paddeln zum Wasser-Rodeo. Nachgerüstet habe ich noch eine längere Touring-Finne (Mitte), worunter zwar die Manövrierbarkeit etwas leidet, die aber noch mehr Spurtreue bringt – das macht gerade längere Fahrten sehr entspannt. Alles in allem ein Board, das sich sehr stabil und hochwertig anfühlt, tolle Fahreigenschaften bietet – und angesichts des angemessenen Preises über die kleinen Unzulänglichkeiten hinwegsehen lässt. Außerdem fährt so ein Teil schon mal nicht jeder … Empfehlenswert!”

Helpful Report

Hallo Wolfgang, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback und die willkommenen Kommentare zu hinterlassen. Wir hoffen, dass Sie weiterhin alles genießen, was Ihr Sprint Carbon zu bieten hat! Mit freundlichen Grüße Kundendienstteam

“Eine unkomplizierte Bestellung, eine schnelle Lieferung und schon sind die beiden Sprint 14 auf dem See! Wir sind absolute Anfänger, haben uns aber für die fortgeschrittenen SUP Variante entschieden. Ein paar Übungstage mit viel Spaß im Wasser und schon geht's. Die SUP's machen nen Heidenspaß! Eine klare Kaufempfehlung! Daumen hoch 👍”

Helpful Report

Hallo Waldemar, Vielen Dank, dass Sie sich die Zeit genommen haben, uns so ein tolles Feedback zu hinterlassen. Wir wünschen Ihnen weiterhin viel Spaß bei Ihren Sprints! Beste Wünsche, Bluefin-Kundenbetreuungsteam

“product, content, service, creativity ;-)”

Helpful Report

Hello Bernd, Thank you for your succinct and positive feedback! We're thrilled to hear that you are satisfied with our product, content, service, and even our creativity. Customer satisfaction is our top priority, and your feedback encourages us to continue delivering exceptional experiences. Best wishes, Bluefin Customer Care Team

“Wanted only one board to progress with…. Reviewed many …..settled on the 10.8 Carbon, not disappointed at all. Bought the seat and extra paddle for a bit of kayaking ….have had two trees planted….result!!”

Helpful Report

Hello Trevor, Thank you for this wonderful feedback! We are pleased to hear you are loving your board and the additional extras to enhance your enjoyment on the water. Happy Paddling! Best wishes, Bluefin Customer Care Team

“Bought a 12’ Cruise which arrived just 2 days after placing the order. So pleased with the board that I bought another 10’8” Cruise the following week. The boards are really good quality much better than my previous board and customer service is outstanding. Had a lead missing from the electric pump emailed to report this and the replacement lead arrived 2 days later! Would definitely recommend Bluefin for anyone looking for a top quality product and excellent customer service”

Helpful Report

Hello Karen, Thankyou very much for taking the time to leave us a wonderful review! I'm so pleased to hear the team were able to quickly help and provide you with a positive experience. Best wishes, Bluefin Customer Care Team

“Hallo! War mir unsicher wann die Lieferung genau eintrifft...innerhalb von 3 Tagen da...alles super! Hani”

Helpful Report

Hallo There, Ich freue mich zu hören, dass Ihre Lieferung innerhalb der erwarteten Zeit eingetroffen ist und alles für Sie reibungslos verlaufen ist. Ihre Zufriedenheit ist uns wichtig und wir sind immer für ein positives Erlebnis da. Beste Wünsche, Bluefin-Kundenbetreuungsteam

“Alles Top 👍 Super schnelle Lieferung Auspacken, aufpumpen….Tolle Qualität Super Optik und alles wie beschrieben Freue mich auf die erste Tour 👍”

Helpful Report

Hallo, Vielen Dank, dass Sie dieses wunderbare Feedback hinterlassen haben. Es ist fantastisch zu hören, dass Sie Ihr SUP lieben und sicher sind, dass Sie viele fantastische Reisen erleben werden. Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam

Bluefin SUP is rated 4.7 based on 2,181 reviews