Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I just tried my new board this week and found it to be amazing!! Love the stability! It’s a couple inches wider than others I have used and that’s perfect for me! I look forward to many more adventures on it!!”

Helpful Report

Hello Jody, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I love how easy it is to deflate and inflate And I also love how comfortable it is on the water.”

Helpful Report

Hello Sandra, Thank you for leaving us this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I love it so far. It looks well made and of good quality. Inflating was easy and I plan to get it out on the water soon.”

Helpful Report

Hello Melanie, Thank you for leaving us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I bought a second one since we loved the other one so much. Easy to inflate, sturdy and stable in the water.”

Helpful Report

Hello Maureen, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Paddle board arrived on time in sensible packaging. This is our first board purchase and we couldn’t be happier! Easy to inflate, stable for first time paddlers and easy to tote with the included backpack. I did a lot of research before I purchased and I am pleased. Looking forward to spending this summer on the lake!”

Helpful Report

Hello Tanya, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“My spouse & I bought each other these boards for Christmas. We have taken them out several times this year and thoroughly enjoy the experience. They are extremely portable, very stable and really fun! Inflating the paddle board manually can be a task so I'd recommend an electric pump!”

Helpful Report

Hello Jane, Thank you for leaving us this excellent review! We are so pleased to hear that you and your partner are both loving your Bluefin SUP! We are sure you both have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I love the quality and the design. So fun to take out on the lake and use this summer!”

Helpful Report

Hello Malcolm, Thank you for leaving us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Compact storage and durable. Love the color and the accessories! Looking forward to lots of fun on the water this summer!”

Helpful Report

Hello Angie, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP and the compact storage of it has been of great use! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Easy to inflate and deflate. It was such a good buy!!! I am so happy and will use all summer.”

Helpful Report

Hello Denise, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I was not expecting such good quality from a stand up paddle board I was very impressed. It was easy to blow up and after a full day of paddle boarding with myself and a child it was easy to deflate and it actually fit back in the bag. I would recommend this board to anyone looking for a good quality paddle board.”

Helpful Report

Hello Richard, Thank you for leaving us this wonderful review! We are so pleased to hear that you and your family are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Easy setup. Clear instructions. The SUP is great in the water. It is stable and easy to maneuver. Deflating the SUP was easy.”

Helpful Report

Hello Helen, Thank you for leaving us this fantastic review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Very nice quality board. Pleasantly surprised”

Helpful Report

Hello Victoria, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Absolutely loved it!! Lightweight, easy to transport, stable, and a beautiful design.”

Helpful Report

Hello Christopher, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We really appreciate your comments on the design of the SUP so thank you for that. We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I just received my Carbon Cruise 12’ and took it out and all I can say is it’s a game changer! Here in New Jersey I have the luxury of many lakes and the shore to use it and so far the amount of detail put into this particular board ( Carbon ) vs the other competitors I have used quite honestly bluefin has the edge! I’ve researched for months before purchasing I’m very pleased! The customer service was on par with all my questions and responded promptly .. Bluefin Family!”

Helpful Report

Hello Frank, Thank you for taking the time to leave us this excellent review, the photo looks amazing! We are delighted to hear that you are loving your new Bluefin SUP and that you are managing to get out on the water. We are pleased your research turned out to be worth and we are sure you have plenty of adventures planned this Summer with your SUP, we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“The board is seemingly well built. we have had the board for 18 months and used it 5 times mainly on local canals. The last time we took it out both of the paddle blades snapped where the plastic head inserts into the carbon shaft. I feel this is poor performance considering how much use we have had out of the paddles (especially as we only use 1 at a time so average 2.5 uses). The warranty is 1 year so we need to replace the paddles, which I am looking to do elsewhere as I have lost confidence in this piece of the equipment we purchased. The board itself is nice and rigid when inflated and moves on the water well. It's just a shame about the paddles.”

Helpful Report

Hello Dave, Thank you for your feedback. I am sorry to hear about your paddles. I have reached out to you via email to see if we can turn this into a more positive experience for you. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Cancellation return not getting the needed support. I had ordered a SUP from Bluefin online but wanted to change it. Therefore customer support advised me to refuse the delivery so that it gets sent back to them and then I would receive my money back. I did exactly so and did not wait to make the order of the sup I really wanted, being confident everything would get reimbursed smoothly. Unfortunately after 3 weeks of emailing I continue to get what seems to be automatically bot generated responses. The type of response also comes back meaning that whatever I write or do, it does not get taken into account and in reality nobody is looking to find out where things are stuck (being that the goods do not seem to get returned to them, but I never got a tracking number so for me it is impossible to verify, not for the initial delivery, nor for the return). I am urging for some time now for somebody from Bluefin to look into this as otherwise it will drag on, but unfortunately no human response, no phone call, no added search, just repeated standard answers which bring me back to square one. No telephone number has been provided from Bluefin. That is the reason for writing this review. I am disappointed that for a brand which highlights quality, that the after service is simply not there. The issue is request 4772 and I am hoping finally a human person will call me after having read all the emails and checked into the matter. Best Fred”

Helpful Report

Hello Fred, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Do not Buy from this Company They Advertise a Product they sent me A smaller carry bag the larger pump does not fit the area designed for Pumps. I have left my number All the assistance I received is watch The videos are bags are designed to be snug. I sent 3 different Pictures with Illustrations and pictures of the Advertise bag and the one that I received and paid for. Still a Generic info. E-mail from John.”

Helpful Report

Hello Greg, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Received my board about a week ago. It paddles amazing! However, the bag is pretty awful. The hip-belt and shoulder strap pulled out of the seam the first time I lifted the bag onto my back. For such a high quality board, I really expected more from their bag. I emailed the company and they told me to either ship the bag back to them (I pay the shipping) or pay to have it repaired myself. That's pretty bad customer service. I really expected more from a company that seems to hype their customer service.”

Helpful Report

Hello there, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Pagina malisima,300 veces intente hacer la comra y me sale errores por la tarjeta no se que no se cuanto,contacte con atencion de los clientes y respuesta errra fatal_--que me limpio cookis de navegador o me conecto con mi banco----tengo operacion firmada y aprobada por el banco...NO RECOMIENDO A NADIE ESTA PAGINA:FATAL TODO”

Helpful Report

Hola, Gracias por sus comentarios, son apreciados y siempre tomados en serio. Nos hemos comunicado con usted directamente para abordar cualquier inquietud que pueda tener. Los mejores deseos Equipo de atención al cliente de Bluefin

“Hello all, Board ok - procedure Bluefin at least doubtful. Have selected an offer there (incl. camera) and then a discount code still used. Unfortunately, the camera was not included in the delivery. When asked, it turned out that with double discount - the first I did not know and have not entered, unfortunately, the camera was removed from the cart. The Customer Service was sooo nice and has pointed out to me yes that I released the order afterwards. But there was only the package booked by me. If from the system content from my shopping cart are taken, I would expect a notice clearly. In my view, almost unfair behavior. A return shipment of the sup was offered to me at my own expense of course...unbelievable. Other manufacturers have good boards too!!!”

Helpful Report

Hello, Thanks for your feedback, it is appreciated and always taken seriously. We have reached out to you directly to address any concerns you may have. Best wishes Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,181 reviews