Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have never experienced such terrible customer service. The product might be good but we will never know as did not receive. Spoke to two people on the phone, they cannot do anything, everything by email and each email takes two working days for a response! So a week on and I have been told today it will take a few weeks to resolve. It’s appalling that they cannot refund for something that hasn’t turned up......worse is that they couldn’t offer a replacement until the issue with the courier is resolved. As the item was a 9 year olds birthday present I have had to buy elsewhere so down a lot of £££ I don’t even feel confident I will receive refund as the service is so shocking”

Helpful Report

“Ordered my bluefin sup 10'8" last week and it said there was still boars left for purchase but today (seven days later) they email back saying they have run out of stock. and they offered me a 12' board which is slightly on the big side for what i am wanting it for. customer services wait around 2 days to get back to you every-time. had problems before and still having problems with their customer services. i love the boards and that is the only reason i am still with bluefin.”

Helpful Report

“Habe ein Bluefin 12 Cabon bestellt und muss sagen, dass alles Super geklappt hat. Ich bin mit dem Kundenservice sehr zufrieden. Das Paket kam trotz Corona und Grenzen zu (bestellt am 18.12.2020 und geliefert am 30.12.2020) schnell an. Ich hatte auch gleich ein paar Fragen welche auch schnell beantwortet wurden( per Mail). Es fehlte ein kleine Finne die auch schnell nachgeliefert wurde.”

Helpful Report

“Terrible customer service. Avoid at all costs.”

Helpful Report

“I am very dissatisfied. For a week I have been waiting for my board to be shipped. I am only put off with the fact that UPS is supposed to be to blame because the package is supposedly not picked up by them. If UPS is to blame, then they should just send it with someone else who can do it better, like DHL.”

Helpful Report

“Terrible! The company, not the product. I don’t know how good the product is because they didn’t ship it to me. They took my money a month ago and the board still hasn’t been shipped. I contacted the customer support, but they are making very vague statements which sound like they are trying to blame the delivery company for the delay, but they haven’t actually shipped the board and they don’t want to admit this.”

Helpful Report

“I am not satisfied with this company at all. I purchased my board on 12/07/2020. It’s now 1/8/2021 and told delayed another week but their website states “Currently, we are dispatching your item within 3 working days of your order being placed.” They are intentionally misleading to receive sales.”

Helpful Report

“Absolutely appalling customer service. I can't comment on the board as it never arrived. Placed an order mid August, and had to launch my own investigation with UPS as Bluefin could not be contacted and then I had to raise a claim with paypal as bluefin would not either provide a replacement board (UPS Confirmed they had lost it) or a refund. I dread to think if anyone has any warranty issues to resolve as my experience would rate them zero stars if possible. My own personal opinion would be to tread very carefully with this company as my experience was awful.”

Helpful Report

“I took quite a while choosing my first SUP board. I narrowed my choice down to the Blackfin XL or the Bluefin Cruise Carbon 12. I chose the Bluefin in the end because I 1) Wanted to support a british family owned company. 2) The total package quality and quantity and value. 3) Some extra value from the black friday deals. I chose the 2019 model Cruise Carbon 12 originally as the changes to the 2020 model were quite small and the older model was an even better price. But I didn't hear anything from Bluefin for a couple of weeks so I contacted them via email. I heard back in a couple of days that they'd had a problem with their system and my order. They'd run out of the 2019 models so gave me a free upgrade to the 2020 model by way of apology without be even asking. It's the way that companies handle when innocent mistakes happen that really sets them apart in my view. The board arrived just before Christmas and I gave it a quick test inflation. It looks brilliant and I can't wait to get out on the water on it.”

Helpful Report

“After buying last summer a board to light for my weight,i read manny positive test results about Bluefin sups . When i then read your christmas deal i did buy the 12 "Bluefin Cruise board . It was send very quickly to my small vilage in the Nederlands . It was a little party to unpack everything and to see how much better it board is then the other one . Im hope spring wil cum soon so i can supp and much bether again .”

Helpful Report

“Appalling! I would like to use bad language here to describe the company that has the very worst customer service on the planet but will probably get filtered. I have already reviewed Bluefin on Google a couple of weeks ago but you cannot write another review unless it is my lack of knowledge. Anyway read my main review under Matt R if you need to but this is a follow up to me returning a damaged and faulty SUP. All I want to say is I really hope you do not have an issue with anything you buy from this company. I sent my SUP back and have since emailed and emailed the company to see when my replacement is coming. They will not take calls (funnily enough they will if you want to buty something) but for EVERYTHING else you can only email and they in this instance are not responding. What do you do? I guess I will be calling smalls claims court to get my money back that is if the company is still up and running. If you think there may be a slight chance of a problem with any of the equipment you purchase from this company do not buy a Bluefin. You will never speak to anyone just rely on the atrocious lack of email communication, put 10 years on your life with stress and have all your hair go grey (and if they do not replace my SUP then blow a lot of money too).”

Helpful Report

“Back in early November, I received an email from bluefin about a $250 off and a free electric pump promotion with a purchase of 12 cruiser board. I placed my order in mind that I am getting a good deal. My SUP arrived without the electric pump that should have been included in the deal. I had sent the support team in UK more than a dozen emails providing the snapshot of the free pump promotion email that was sent by Bluefin to validate my claim and I also chatted a few times with the UK support team online and no further ahead with a resolution on when I can get my epump. I was told that they will be investigating and that they will be getting back with me shortly. I live in the USA and I cannot find a contact # to speak to someone locally about this. It has been more than a month and no words on when my epump will arrive. I am really regretting my purchase now and considering returning my order before the return policy deadline or as soon as I get my hands on the company return instruction (nowhere to be found on their website). Buyer beware, the customer service really sucks for this company. I am really disappointed on how this is being handled and I really wished I purchased from a company here in the US instead.”

Helpful Report

“Buying my 10’8” Cruise from Bluefin has easily been the highlight of an otherwise unusual year. I chose it after thoroughly reviewing other boards and this was handily the most well designed board at an amazing price to boot. I received it just before August and used it just about every week until it was too cold to get on the water. Writing this review with a full season of use under my belt, I can assure you that an SUP is fantastic and Bluefin is a excellent maker. Everything you need to transport and inflate your board is included as well as a kayak kit and a repair kit. The board is solid and packed with nice design features that make your board more practical. Ultimately, experiences like being the only person on a lake while surrounded by fall foliage make this such a worthwhile purchase.”

Helpful Report

Hi There, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.

“Bought my first Board a Bluefin 10.8 Cruise at the very end of October . I had tried a few other makes, some twice the price but the Bluefin was far the most stable for me . Absolutely would not buy any other now I have experienced a bluefin board and Also Great quality thanks Bluefin”

Helpful Report

Hi Kenny, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important!

“Got my 10.8 cruise end Sept & went straight out on River Cam - amazing to have the freedom of the river. I was so impressed bought my daughter one & again straight out on the River Nene...... in my view these are the best boards on the market & you won’t be disappointed.”

Helpful Report

Hi Angela, Thank you for leaving such a nice review. We are glad that you and family loved our board(s).

“I love my Bluefin 14’ SUP. Worth it, used it so much since I purchased it. It’s as described, very swift and extremely steady too. I manually pin it and it gets me warmed up. Fits into my VW Polo boot no problems. We’ve done some long trips with lots of kit in the two bungy storage sections (1 front and 1 back). I’m 5’ 7” and manage this big board no worries. I definitely recommend. Communication was good. Trustworthy company. Freedom on the water, quick and easy to get on with it!”

Helpful Report

Hi Ann-Marie, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.

“Never owned a SUP before. Did a lot of research. Did a few trial lessons too. Decided on Bluefin and have to say I’m delighted with it. It arrived today, pump is awesome and inflated in a few minutes. Looks great too albeit I haven’t been out on it yet, but can’t wait.”

Helpful Report

Hi Simon, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important!

“Had my 14 Sprint Carbon for a few months now and my love for it hasn’t dwindled. It’s an awesome board! The twin chambers really do stiffen it up and make it quite solid. I’ve paddled it on rivers, canals, estuaries, lochs and lakes all over the country, and on the sea in calm and choppy conditions. I’m yet to find a place or situation it isn’t good in. I’ve got a 10’8 Cruise Carbon too, but my 14 is easily becoming my go to board. Weather it’s just me, me and kit or another person on it with me, it moves so easily through the water, it really glides well. On flat water I need to paddle less than people on shorter boards to go at the same speed thanks to the way it glides so well. I took it round the country paddling and have more bigger trips planned for this board, both here in the UK and abroad. If it has one downside, it’s probably the weight. It is heavier than a lot of other boards in its class, thanks to the construction, the twin chamber and the Carbon rails. With it being heavier though it doesn’t get blown around as easily as lighter boards, and the weight is something you get used to fairly quickly as you carry it to and from the water. Would not hesitate to recommend this board for whatever you plan to do, or the Cruise Carbon for that matter, they are both great boards that will give you many many hours of happy paddling, be that messing around at the beach or a longer touring paddle. If you’re looking for a new board you couldn’t do better than one of these, so treat yourself and join the #bluefinsups family 💙🤙”

Helpful Report

Hi Andy, Thank you for your kind words, feel free to share any pics on Instagram/Facebook and don’t forget to tag us!

“Got my Bluefin Cruise 10/8 a few weeks ago been out a couple of times on the canals and I am very impressed it's great quality and very stable need to try the kayak seat which came as part of the package the Bluefin electric pump makes a great addition too I'm very pleased Thanks Bluefin”

Helpful Report

Hi Stephen, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us

“Absolutely loving my 10’8 Cruise. I’m new to paddle boarding this year as I try to overcome my fear of drowning. I feel so stable on this board and being able to get everything I need in one package has made it really easy to get out on it. Great customer service, it arrived within a few days of ordering.”

Helpful Report

Hi Irene, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important!

Bluefin SUP is rated 4.7 based on 2,181 reviews