Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed with the customer service. Still waiting for my board despite contacting the company via live chat. Was told it had been sent from Netherlands, but returned due to Incomplete delivery information. I was told I would be contacted by email with tracking details, but still nothing. Ordered 21 July, and bought from this company based on the promise of quick delivery and didn't want a pre order. Wish I'd gone with an alternative company. To confirm this is a genuine order. Order #SUP/1086610] (July 21, 2021”

Helpful Report

“Worst customer service ever!!! Read the reviews (I made the mistake of not doing so) and go elsewhere!! There are plenty of companies with good boards and have much better customer service!”

Helpful Report

“Terrible company - my experience has been a very bad one - their customer service is non-existent and the order, dispatch and delivery process is a shambles that involves incorrect information provided to couriers and duty and tax charges being sent to customers without any warning upon purchase. I'd honestly advise you to make your SUP purchasing experience a pleasant one by not going with this company. I'm now trying and struggling to get my money back.”

Helpful Report

“This is mostly a delivery and communication review. Worst company I have dealt with, I ordered a board from UK on their site which is misleading you believing they are in UK, wrong! they are dispatching from Netherlands, and they delay even the dispatch and then blame the curriers. After I bought the board, no info in emails about when you will actually receive the board, they say 1-3 days dispatch on the comments on Facebook, but wrong again after a week they have dispatched and now probably a few weeks to arrive from what I see in the reviews of others as well. Chat is off, emails are replied with an automated response. They will answer only on Facebook posts because others are seeing as well, but after they delete the post. I am cancelling the order and report them to Klarna as well. So disappointing, this is a product used by many in holidays as well, but the summer will be over by the time the board arrives.”

Helpful Report

“Absolute cowboy of a company customer service is non existent, order weeks ago and nothing no reply to emails live chat turned off supposed to be dispatched in 1-3 days we are coming into week 3 I honestly believe it’s a scam and no board will arrive! DO NO USE”

Helpful Report

“What a great SUP! We are a family of 4 and like lots of other people, were looking for a SUP for family fun over the summer holidays and years to come. We ordered ours a week ago after doing some research and being really impressed with the design of the Bluefin Cruise 10’8 board, the rigidity of their SUPs and kit included. The board arrived yesterday on the date given. We had a tracking number so we’re able to track the delivery at each stage. We’ve had no issues at all around purchasing or delivery. Everything was in the box, nothing missing. Took the board out on the water straight away. It’s easy to inflate, the pump is really good. The paddle is of good quality and the kayak seat is a real bonus (excellent for children to sit in whilst an adult teaches them how to paddle/gain confidence on the board). Please don’t be put off by other reviews. I think Bluefin, like many other SUP companies, are dealing with huge demand. We couldn’t be happier with ours and can’t wait to get back out on the water. My sister and neighbours have also ordered one! Thank you Bluefin!”

Helpful Report

“Terrible customer service. Still waiting for shipment over a week later. No communication accept automated emails. The email they keep putting on this site to assist resolution is fake. IT DOESN'T EXIST. I feel like I've been mugged. This is the worst company I have ever dealt with. To prove this is a real review my order is Order #SUP/1086796] (July 22, 2021)”

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“i ignored all they bad reviews and listened to all the fake ones, abig mistake this is the worst company for buying a sup. i have since got a Red co sup better quality and service”

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“I received my SUP today after only ordering it 4 days ago! Don’t be put off by the bad reviews, just check whether your SUP is actually in stock. I also had a question which was answered promptly by the customer service team. I haven’t yet received the electric pump but it does state that will be sent out separately so hopefully I won’t be waiting long for that either. Cannot wait to get out on the water! Thanks Bluefin!!”

Helpful Report

“Contacted the company first and was informed they had stock so placed the order. and still waiting for delivery date 1 week later??? save your money and take note of the bad reviews. unlike me who decided to ignore them. They will say anythink just to get your money and make a sale. I am sure they will reply with some lame message and wriggle out of this??”

Helpful Report

“A ridiculous company that refuses to escalate issues. Paddleboard replacement agreed by Ella and Sophie from Bluefin CS, yet we're now heading on holiday with one board. The other from a company called Slingshot has been durable and no issues. Six days from Bluefin and no response from Ella or Sophie from CS and the new order sales team refuses to escalate, but will still take take orders for new boards via their Netherlands fulfillment centre. Folks this isn't a UK operation, order at your peril!”

Helpful Report

“Review of delivery only - Delivery information on website is very misleading. I made my order on the 17th of July, and after 9 days I had received no dispatch information and no reply to my email. After calling Bluefin I found that my SUP was being dispatched from the Netherlands and that the Netherlands received the order on the 22nd.”

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“After a lot of research I decided to buy a Cruise 10”8. I’m so pleased with it. Great quality for a reasonable price. The waterproof phone case is very useful too!”

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“Customer service is non existent. Can’t get a response after multiple attempts. SUP board is great but if you want help, buy elsewhere”

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“The Worst company i had to deal with. Careful they will scam you.”

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“Bluefin has been one of the worst customer experiences I've ever had. I ordered a SUP for 854€ on December 10th 2020. When I first tested the board in February, it burst and was defective beyond repair. I contacted Bluefin Support on February 24th. After talking to the support for a while, I sent the board back to Bluefin where it arrived on March 30th 2021. After more than 3 months of waiting and writing e-mails I have requested a refund, which I have yet to receive (mid July!). It is unacceptable how Bluefin is handling this case, especially because the answers by the support seem pre-written and often ignore important requests. It seems like I will have to contact a lawyer to get my refund, as Bluefin is refusing to cooperate. I do not recommend buying from this company! According to other reviews my case is not an exception. I was lured in by the 5 year warranty, but this seems to just be for advertising. Horrible experience, I'd give 0 stars if I could.”

Helpful Report

“Poor customer services! If I could I would not even give 1 star! Big delays in delivery (and tracking number was sent out),very little support from customer service with super slow response. Offered 10% discount for the big delivery delay but that was never given. And if that was enough we had missing pieces (1 missing fin) when the SUPs finally arrived. Highly recommend to order somewhere else.”

Helpful Report

“Love it !Freaky fast delivery! Ca. to ID. in 2 days! no shipping charges. The board looks great, build like a tank. A few pounds heavier than others but I'll take the trade off. I've used it now 4 times on a small lake and performs very well. Paddle is really nice,no rattle. I'm 6'-2" and 220lb and ordered Cruise 10'8". It's ok but I wish I follow the guidelines from the company and got the 12 footer. My bad, not theirs. I only wish the paddle's T-handle had some texture to it, it feels a little slick in my hand. All in all a great SUP. Thanks !”

Helpful Report

“I ordered 2 board packages from Bluefin, 1 arrived and the other is sitting around Birmingham somewhere, bluefin are unable to actually provide any answers or do anything useful. They have to contact their "shipping department" which is clearly a 3rd party that is inept at printing labels. DPD report that the label has incomplete information on it and when checking it has half an address (I had to contact DPD to get this information!!!) The shipping company need to contact DPD and update them, but because they appear not to read bluefin's emails there is a good chance that the board will end up back in the netherlands!!!! Absolute nightmare, the board we received look good, still have no idea what is going on with the other board, if you order don't count on your order actually turning up or bluefin being able to actually provide any useful information. Update - their "shipping department" appears to be SEKO Logistics, I have contacted them and hopefully they can resolve this. It is a shame that I have had to resort to this. Update #2 - Seko cant help, phoned bluefin, spoke to someone in sales who cannot help, advised to email support because support do not take phone calls.......ridiculous. Was told if i put urgent in the subject someone would email me back straight away.... still no response. In the meantime i have had to contact DPD and try and get it sorted myself. Which isnt easy because i am not the sender. Unfortunately the sender (bluefin) wont actually communicate with me in any meaningful way. Awful awful post sales support.”

Helpful Report

“Ordered, money taken, weeks later, after missing the delivery date, they cancelled my order without notification. You can see from other reviews/IG/FB: poor communication & poor customer service (I think it's a 1 person service team), delayed deliveries (they are now Netherlands based - NOT UK), delayed refunds (I think they need the cash flow for expansion), increasing poor quality (expanding production too quickly?). Ask yourself why are they so slow with refunds? and selling beyond their ability to manufacture? Because they're using your money to help their cash flow. Why has there been an increase if manufacturing faults? They're growing too quickly without quality control. Why are they now de facto Netherlands based but saying they're British based? Tax reasons? and British buyers want to support British businesses. But yes, the boards look cool and their IG pics are nice, but you're not getting the old high quality British SUPs supporting a small family business, you're getting the new low quality, we're expanding our business and need to avoid British taxes SUP company. Avoid until they change their business practices. We all make mistakes, buying a Bluefin SUP would be one given the warnings, I ignored the numerous warnings on FB and IG. Now I go on my paddle board holiday without a paddle board and without the money to buy another one. It could be worse, check out some of the faults that are happening in increasing numbers.”

Helpful Report

Bluefin SUP is rated 4.7 based on 2,181 reviews