Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.72

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 1st October 2024

Rocky Clitheroe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“These boards have been great so far!! Takes about 15 minutes to set up and then you are good to go! Great quality for the price.”

Helpful Report

Hello Kevin, Thank you for taking the time to leave this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“The Bluefin inflatable SUP is an amazing product! The SUP arrived on time and was well packaged in a quality box that was sealed/taped properly.”

Helpful Report

Hello David, Thank you for taking the time to leave this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Ich kann den „Hype“ um Blufin und dieses Board (cruise 10.8) nicht wirklich nachvollziehen. Macht auf mich mehr den Eindruck eines guten Marketings .. das Board ist nicht sonderlich gut verarbeitet hat Kleber-Reste an den Nähten, eine der drei Finnen lässt sich nur mit Gewalt einsetzen und das Board weisst im aufgepumpten Zustand diverse Beulen auf. Das hätte ich bei einem 299 € Board verstanden, aber hier? Ist vermutlich genauso made in china wie alle andern auch”

Helpful Report

Hallo Arne, Danke für deine Rückmeldung. Alle Rückmeldungen sind immer willkommen. Es tut mir leid, von offensichtlichen Problemen zu hören, die Sie mit Ihrem Board hatten. Wenn Sie sich unter help@bluefintrading.co.uk an unser Kundensupport-Team wenden, wird es Ihre Frage lösen können. Besten Wünsche Bluefin-Kundenbetreuungsteam

“Easy to inflate with the included pump. Paddles are easy to assemble/disassemble and work well.”

Helpful Report

Hello John, Thank you for leaving us this excellent review! We are so pleased to hear you are enjoying your Bluefin SUP and that you have found the inflation and assembly process as easy as we intend. We are sure you are going to have a great rest of the Summer and that your enjoyment is only going to grow more and more. Best wishes Bluefin Customer Care Team

“It works great, wasn't bad at all to pump up, easily fits in my car, and was lovely on the water!”

Helpful Report

Hello Nadine, Thank you for taking the time to leave this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“This board is great. Setup and inflation is a breeze. Everything fits into the high quality backpack that comes in the package.”

Helpful Report

Hello Georgina, Thank you for this great feedback! It is excellent to hear that you are loving your Bluefin SUP. We are so pleased you are finding the inflation and deflation process as easy as we intended and you have been impressed with the SUP accessories. We are sure you have plenty of adventures to come and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“This was actually recommended to me by a friend! My son and I love it! Easy to inflate and deflate. Very sturdy and comes with everything you need. We are VERY happy with our purchase :)”

Helpful Report

Hello Simon, Thank you for taking the time to leave us this excellent feedback! We are delighted to hear that you and your son are loving your new Bluefin SUP. We are pleased you are finding the inflation/deflation process as easy as we intended and you have been impressed with the full SUP kit. We hope you have a great rest of the Summer and are sure you are going to continue enjoying your SUP. Best wishes Bluefin Customer Care Team

“Super portable and not that hard to inflate! I took this paddleboard out for the weekend and it handles like a dream.”

Helpful Report

Hello David, Thank you for leaving us this great review! It is great to hear that you are enjoying your Bluefin SUP. We are pleased you are finding the inflation process as easy as we intended and we are sure you are going to continue to enjoy it in all of your adventures to come. Best wishes Bluefin Customer Care Team

“i lost one paddle part because it did sink and in discribcensian tells it is unsinkeble . Can i buy that newe part of the paddle ? The board is fine just this is sad . Martin de Goeij Beukenhof 2 3749AV Lage Vuursche NL phone 0031636497688”

Helpful Report

Hallo Martin, Bedankt voor uw feedback. Het spijt me dit te horen en zou u graag helpen met eventuele problemen. Ik heb rechtstreeks contact met u opgenomen via het opgegeven e-mailadres. Wilt u dit alstublieft beantwoorden, dan kunnen we proberen dit zo snel mogelijk voor u op te lossen. Bij voorbaat dank. Beste wensen Bluefin Customer Care Team

“Already loving my new Bluefin board. The stability of it is phenomenal. Able to support me and my dog.”

Helpful Report

Hello Lucy, Thank you for leaving us this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP and already seeing the design benefits! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I have taken this paddle board out once so far. Great first day on the water! Paddled for over 4 miles. Standing up gives you a great vantage point out on the water. You can easily see fish, rocks, tree limbs, and anything else that might be under the waters surface.”

Helpful Report

Hello Ged, Thank you for leaving us this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“POSSIBLY THE WORST COMPANY IN THE COUNTRY FOR CUSTOMER SERVICES! I bought a Cruise Carbon 10.8 and after the second time of use it developed a blister on the side seam and the carry-bag started falling apart due to poor construction! I sent photos of the blister on the seam to Bluefin and they said they thought it was just cosmetic! It was quite obviously due to faulty construction, so I went back to them and they agreed to take it back for repair or replacement. It cost me £60 to return it fully insured to them, which they have refused to repay me. It took them two weeks to decide it was not repairable and to replace it. They allegedly sent me a replacement board but their courier, DPD, delivered it to an unknown address at the other side of the country (according to the tracking link they sent me). I immediately informed Bluefin that I had not received it but they have REFUSED to send me another board until DPD have completed an investigation (which could take months). It is now over a month since I heard from them and I have had to resort to taking legal advice to recover my money. My Legal Advisor has pointed out that this company has broken a number of consumer protection laws regarding selling defective equipment and refusing to carry out satisfactory solution in a reasonable time (I have now been without my board for over 6 weeks), and at no cost to me, including the cost of returning the board to them. Think very carefully whether you want to risk buying from this company.”

Helpful Report

“I have emailed Bluefin on 3 separate occasions regarding a broken leash, I have even offered to pay for it even though it snapped on the first outing. Not heard a peep from them. They are ok to take your money but aftercare service is appalling. I had recommended 3 friends to buy from Bluefin who have all got their boards, I wish I hadn’t bothered. Local company to myself, considering knocking on the door!!”

Helpful Report

Hello Marc, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. I believe a member of the Customer Service team has already reached out to you and this has now been resolved for you. Best wishes, Bluefin Customer Care Team

“I love this paddle board. It feels like it is made of quality materials. It is durable and works great. I love that it is easy to inflate and deflate.”

Helpful Report

Hello Richard, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SU and have noticed the quality of the board! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“sul sito sembra tutto perfetto ma quando il prodotto ti arriva risulta mal curato gli agganci dei sedili fatti con bassa lega tant'è che alla prima uscita se ne sono rotti due, presentato reclamo rispondono in tedesco che non ci si capisce nulla ma dopo tante peripezie mi rispondono che devo restituire il prodotto difettoso cioè l'intero sup a mie spese ( premetto che il sup ha sei mesi di vita) anziche inviarmi nuovi sedile ed io restituire i difettosi, secondo loro dovevo stare l'intera estate a grattarmi ora capisco tutto ma la logica sarebbe ti invio il pezzo nuovo e mi restituisci il difettoso i Cinesi sono più seri dovevo comprare altro sup il prossimo anno provvedo diversamente, loro si definiscono la ferrari ma non sono neanche la Daf auto che faceva cagare cordiali saluti Maurizio”

Helpful Report

Ciao, Grazie per il feedback. Tutti i feedback sono molto apprezzati. Posso certamente capire la tua frustrazione. È stata fornita una soluzione alla tua domanda e stiamo solo aspettando una tua risposta. Se riesci a individuare l'ultima email che ti abbiamo inviato e a rispondere, questo sarà risolto per te. Auguri Team di assistenza clienti Bluefin

“The Bluefin paddle board was delivered quickly with no issues. It is a durable board with convenient backpack for storage and portability.”

Helpful Report

Hello Kathrin, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Easy to inflate and store nicely in the backpack. I have had a great experience using my paddle board. Also, their customer service is excellent!”

Helpful Report

Hello Keith, Thank you for taking the time to leave this wonderful review! We are so pleased to hear that you are loving your Bluefin SUP! We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“Bought a Bluefin Cruse SUP ten days ago. Used twice. Adhesive coming apart. See photo below. Told returns can take up to 28 days………. All correspondence through email. Absolute joke!”

Helpful Report

Hi Greg, Thank you for providing this feedback. All feedback is greatly welcomed. I can certainly appreciate your frustration with the adhesive coming apart. Please be assured all of our boards are made with the highest quality of materials and great care is taken into the crafting of each of our boards. In regards to the return policy, this is our standard time frame however it is the maximum time a return can be processed. It can of course be done much sooner than this. If you do still require any assistance, please do not hesitate to contact our Customer Support team and they will be able to assist you fully. Best wishes Bluefin Customer Care Team

“Tried 2 other SUPs from other manufacturers, & this one is undoubtedly superior, especially when it comes to stability!”

Helpful Report

Hello Darren, Thank you for leaving us this excellent review! We are so pleased to hear that you are loving your Bluefin SUP and have already noticed the quality of the materials and build that goes into every one of our SUPS. We are sure you have plenty of exciting plans for the Summer with your SUP and we wish you all the fun possible. Best wishes Bluefin Customer Care Team

“I purchased this board as a gift for my husband and he immediately took to the water with it. It is a well-crafted and stable SUP board.”

Helpful Report

Hello Patricia, Thank you for leaving us this excellent review! We are so pleased to hear that your husband is loving his Bluefin SUP! We are sure he will continue to have plenty of exciting plans for the Summer with his SUP and we wish him all the fun possible. Best wishes Bluefin Customer Care Team

Bluefin SUP is rated 4.7 based on 2,181 reviews