Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 85,382 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 85,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had 2 emails in response to my complaint about flowers not being delivered- all advising me of things I should do differently eg you could have opted to have delivery other than by post-all after the event.This is not clear on your web site. In the first email you say Bloom and Wilde are working with Royal Mail about non delivery- is it that your flower boxes are too wide for letter boxes. Your second email focused on my specific day of delivery-I did not request a specific date- but again this is my fault !!! WILL NOT USE BLOOM AND WILD AGAIN”

Helpful Report

Posted 4 days ago

“I paid 40 great British pounds for a big bouquet for my mum as I couldn't be with her this Mother's Day - only a third of it arrived, very disappointed at the false advertising...won't be a returning customer”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to leave us a review, I hope you had a lovely weekend. I'm sorry to hear that the flowers you so kindly sent for Mother's Day were so disappointing. From the photo, they do look largely as we'd expect on arrival, and I sincerely hope that they have opened up beautifully across the week. If that has not been the case, please don't hesitate to pop us an email to hello@bloomandwild.com with your order details so that our team can help. Kind regards, Courteney at Bloom & Wild

Posted 1 week ago

“Order was not delivered. Despite being assured by an agent that delivery was delayed but would happen on the day i contacted B&W. Despite this assurance and 3 days later still no delivery m.”

Helpful Report

Posted 2 weeks ago

Dear Dani, Thank you for taking the time to leave us a review, I hope you had a lovely weekend. I'm so sorry to hear that your kind gift was so delayed on its journey through Royal Mail's delivery network. I can see that this has now arrived, and I hope that, despite the delay the kind gift and sentiment behind it can still be enjoyed. Our free delivery services can take an extra day in a small number of cases, but this was far later than we'd expect or find acceptable and we will be sure to raise this with our Operations team for investigation with Royal Mail. If you did need any further assistance on this matter, please don't hesitate to pop us an email to support@bloomandwild.com. Kind regards, Courteney at Bloom & Wild

Posted 1 week ago

“Very poor flowers received by post flowers nearly dead would not recommend”

Helpful Report

Posted 2 weeks ago

Dear Pamela, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the dismay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number or delivery postcode so I can look further into this? All the best,

Posted 2 weeks ago

“Ordered The Davi. Box arrived undamaged but 3 stems were broken inside and no plant food had been sent with the package. Also the free 'thank you' card arrived with a default message printed inside. I had intentionally left no messge assuming it would be blank to write my own message. The flowers were a gift to a freind who was house sitting over the weekend. I had to buy a small bunch of flowers to replace the broken stems and another thank you card. Notified Bloom And Wild of these problems via the app and failed multiple times as the package hadn't been logged as 'delivered' on your system. Eventually chatted to an agent via the app who offered a replacement but I took a credit to my account as I was travelling abroad later that day. All in all a very frustrating and disappointing experience.”

Helpful Report

Posted 3 weeks ago

“Flowers arrived DEAD. No amount of "waiting a few days" would wake them up. Complained and they don't want to know. AVOID this company, there are others who are better.”

Helpful Report

Posted 3 weeks ago

Good afternoon, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into this? I'm sorry to hear that the response you got didn't help reach the resolution you were hoping for. I hope to hear from you soon. All the best,

Posted 3 weeks ago

“I have been disappointed with the delivery service. I was expecting a Saturday delivery (after my Thursday order) but got an email on the Saturday to say thet this would not happen, that delivery was now to happen the next day (ie Sunday) and that I would get a further email from you with an update on the Sunday. I did not get a further email and the flowers were not delivered until the Monday so four days after the order. As i say, disappointing!”

Helpful Report

Posted 4 weeks ago

Dear Bob, Thank you for taking the time to share your experience, I hope you are having a nice weekend. I'm so sorry to hear that this delivery was so delayed! The free delivery service chosen for this order is not guaranteed for the date and deliveries sent via this method can occasionally take an extra working day in transit, but this is far later than we would have expected. I have just popped you an email directly so that we can help make things up to you appropriately. I hope to hear from you soon! Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“The Anna bouquet is very poor the flowers are nothing like the picture very disappointing. They were gift so I do not have the order details.”

Helpful Report

Posted 2 months ago

Hi Rosie, Thank you so much for taking the time to leave your review. I'm so sorry to hear that your Anna bouquet has not represented the website image and for any disappointment this has caused, especially as the blooms were received as a thoughtful gift. I have followed up with an email directly and look forward to resolving this for you as quickly as possible. Warm regards, Gemma at Bloom & Wild 💐️

Posted 2 months ago

“Good afternoon, I have been lucky enough to have had a number of Bloom and Wild flowers and have always been happy. However it was my birthday last Saturday (8th February). I had no idea that flowers had been delivered to me until this afternoon (Tuesday 12 February). My sister, who had sent them received notification that they had arrived and, I guess, she expected that by today she would have heard from me. She contacted my husband who immediately looked outside and there behind a large bush were the flowers. I understand that if we were not in it was one place they could be left. I do think that a note in my door telling me this would have resolved the problem.”

Helpful Report

Posted 2 months ago

Good afternoon, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the issue with your gift. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into why this? I hope to hear from you soon, Cris!

Posted 2 months ago

“I refer to my earlier complaint regarding the poor quality and missing stems of the bouquet costing GB£50 ordered for delivery to my mother during the Christmas period. I greatly appreciated your acknowledgment of the inadequacy of the bouquet and your offer to resend an equivalent replacement. . The said replacement bouquet, with date of 3 January on the mailing label, was delivered on 24 January (i.e. approximately three weeks later). I provide a photo of the bouquet which, given the three weeks it had spent somewhere in transit, obviously made an even worse impression on its recipient than the original one as most of the flowers were very dead and some stems broken and crushed. Bless my Mum, who, my sister tells me, insisted that she try to salvage whatever she could—hence the gruesome display in the vase. Fortunately, my sister, who was aware of the situation and of my frustrated efforts to secure a fitting floral tribute to our Mum, was present at time of delivery and went quickly to a local florist to purchase a bouquet of fresh flowers. Needless to say, I will not be using your services again and henceforth will take up my sister’s offer to purchase flowers for Mum directly from the local florist.”

Helpful Report

Posted 2 months ago

Hi Tessa, I hope you're well! Thank you so much for getting back in touch. I'm so sorry to hear of the delivery issue with the replacement blooms sent to your mum. This is most definitely not the service that we would expect or ever strive for, and I'd love to try and make this right. I have contacted you directly via email and hope to resolve this as quickly as possible for you. Warm regards, Gemma at Bloom & Wild

Posted 2 months ago

“This is the first and last time I will use this company. I ordered these flowers last weekend to be delivered yesterday January the 16th. These flowers were for a dear friend and her husband who lost their baby a year ago. I needed those flowers to arrive yesterday to let them we know we were thinking of them. I’m absolutely gutted they did not arrive and had no communication from yourself to say they would not be delivered to give me chance to arrange an alternative. I request a full refund for the flowers with immediate effect. I was told by a colleague of mine that she had ordered flowers from you and again they were failed to be delivered! I should have listened to her Melanie sheppard”

Helpful Report

Posted 2 months ago

Hi Melanie, Thank you for taking the time to leave your review. I am so sorry that this has been such a disappointing experience, especially given the sad circumstances for sending the blooms to your friends. We would love to try and make things right and I have followed up with an email to you directly to resolve this for you. Hope to hear back from you soon. Warm regards, Gemma at Bloom & Wild

Posted 2 months ago

“Always perfect, beautiful flowered that last, love bloom and wild , won’t buy my flowers from anyone else now 🥰”

Helpful Report

Posted 3 months ago

Hi Liz, Thank you so much for your kind review, I hope you are well. It's so nice to hear that you have had such good experiences with our flowers! May 2025 bring you many more beautiful blooms! Kind regards, Courteney at Bloom & Wild

Posted 3 months ago

“The flowers for my daughter did not arrive and I am so impressed how quickly you dealt with the problem. She now has different flowers and is delighted with them. Thank you so much.”

Helpful Report

Posted 3 months ago

Hi Sue, Thank you so much for your kind review, I hope you are well. Although I do apologise that the flowers you so kindly ordered for your daughter did not arrive, I'm so pleased to hear that our actions to put this right have been warmly received, and that she now has her beautiful blooms from you! Kindest regards, Courteney at Bloom & Wild

Posted 3 months ago

“I was shocked to see the photo of the bouquet delivered to my mother for Christmas—it appeared to contain half the amount of flowers of the bouquet chosen from your website and looks extremely miserly and mean. Such a dismal-looking offering is a floral insult—a novel nasty way of “saying it with flowers”. I have uploaded the two photos for comparison.”

Helpful Report

Posted 3 months ago

Good morning Tessa, I hope you're well and had a lovely start to the New Year. Thank you for taking the time to leave your review, though I am really sorry to hear that your mum's Evelyn Bouquet has not lvied upto expectations, especially as it was sent as a thoughtful Christmas gift. This is never the experience we want for any of our customers and I have followed up with an email directly to you, to resolve this. I look forward to hearing back from you soon. Warmest regards, Gemma at Bloom & Wild

Posted 3 months ago

“I do not usually have problems but I tried to send as usual Xmas flowers to my cousin who can not get out and about now and looks forward to her Xmas flowers, so very disappointed.”

Helpful Report

Posted 3 months ago

Good morning Liz, I hope you're well and had a lovely start to the New Year. Thank you for taking the time to leave your review, though I'm very sorry to hear that there was an issue when placing an order for your cousin to receive their Christmas blooms. For us to take a look into what has happened and try and make things right, would it be possible to email hello@bloomandwild.com with a little further information? We look forward to hearing from you soon. Warm regards, Gemma at Bloom & Wild

Posted 3 months ago

“I need to stop being swayed by social media ads!! I’m not impressed with this tree. It’s much smaller than I expected, the set of lights flicker, the paper lanterns don’t stay open as the sticky edges don’t stay stuck together. A waste of money”

Helpful Report

Posted 4 months ago

Hi Jill, We really appreciate you taking the time to leave us this review about your Jingle Bell Tree. I'm so sorry to hear that it has proved so disappointing - I have been in touch by e-mail to help make this right. I look forward to speaking with you soon! Best wishes, Courteney at Bloom & Wild

Posted 4 months ago

“I started using Wild and Bloom after receiving a flower delivery from a relative. I was told about the delivery but forgot when I got home. The box was left outside overnight during a good frost. I rescued them the next morning and they are still looking lovely, three weeks later.”

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Posted 4 months ago

Hi there, Thank you ever so much for your review. I do apologise that your delivery was left outside in the cold, though I am thrilled to hear that the flowers recovered well and are still looking beautiful 3 weeks later! We guarantee our flowers for 7 days so how amazing that they are still going strong! Best wishes, Bloom & Wild

Posted 4 months ago

“Hi Ordering service was fine. The size of the tree was not value for money. I did send a comment but did not get joy from the response Some people had also reviewed they had lights on their jungle bell tree I had not. I won’t be using Bloom & Wild again.”

Helpful Report

Posted 4 months ago

Hi there, We really appreciate you taking the time to leave us this review, and making us aware of your experience. I'm truly sorry that your tree was missing its lights, and that you were disappointed with its size - I have been in touch by email to help make this right! I look forward to speaking with you soon! Best wishes, Courteney at Bloom & Wild

Posted 4 months ago

“The flowers were two days in transit with Royal Mail. When they arrived, they were very poor quality. Wilting and so sparse they just weren’t value for money. I would not buy from Bloom & Wild again.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave us this review, we really appreciate it. Although, I am very sad to hear that you were so disappointed with your blooms on arrival, after they were delayed with Royal Mail. This is certainly not the experience we want or strive for! Please don't hesitate to reach out to us at support@bloomandwild.com with your order details so that we can help put this right. We look forward to hearing from you soon! Best wishes,

Posted 4 months ago

“The flowers were not delivered on the designated day and as the following day was a Sunday, my friend did not receive her flowers until the Monday, by which time the 'moment' had passed. According to my friend, some of the flowers were drooping on arrival and took two days to recover, though she did not tell me until they had! Have used this service before but disappointed this time.”

Helpful Report

Posted 4 months ago

Good morning Olga, I hope you're well and having a lovely day. Thank you so much for taking the time to leave your review. I am so sorry to hear that your friends blooms didn't arrive on the expected date, especially when they were sent for a special occasion. The free delivery service which was selected for this order, is not guaranteed to arrive on the selected day and can occasionally take an extra working day in transit. I am so sorry if this information was missed during the ordering process and on the confirmation emails, and can only apologise for any disappointment caused. Whilst the blooms are designed for an additional day in transit, we're so sorry to hear that they didn't recover as we'd expect this time and would love to make things right. We want nothing but the very best for our customers, so I have sent you an email directly to help resolve this. I look forward to speaking with you. Warmest regards, Gemma at Bloom & Wild

Posted 4 months ago

Bloom & Wild is rated 4.9 based on 85,382 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.