This is the first and last time I will use this company. I ordered these flowers last weekend to be delivered yesterday January the 16th. These flowers were for a dear friend and her husband who lost their baby a year ago. I needed those flowers to arrive yesterday to let them we know we were thinking of them. I’m absolutely gutted they did not arrive and had no communication from yourself to say they would not be delivered to give me chance to arrange an alternative. I request a full refund for the flowers with immediate effect. I was told by a colleague of mine that she had ordered flowers from you and again they were failed to be delivered! I should have listened to her Melanie sheppard