Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,588 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

Visit Website

Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 10th March 2025

1321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The floor is lovely but customer services is pants so only the one star. I needed a 12m roll but couldn’t order that through website, I phoned to place the order but was told I’d have to arrange my own courier as your courier wouldn’t take 12m in one package but would take 2 separate parcels. They were supposed to call me back with measurements and weight of the package so I could arrange this but that never happened. I then decided to order a 10m and 2m piece as my time was short and my fitter would have to join it. Imagine my “delight” when only one package arrived with both pieces in. Thankfully the join in the pieces isn’t too noticeable but I’m furious to be lied to. Your courier can’t take 12m?! Yeah right, it obviously said on the package there were two pieces totalling 12m. Also, if the warehouse/courier were going to do this, maybe ask the customer the question: would you like this as a single piece because yes I would’ve. DON’T LIE TO CUSTOMERS!”

Helpful Report

Posted 3 weeks ago

“My sample I ordered never arrived”

Helpful Report

Posted 1 month ago

Good afternoon, Have you contacted our sales team regarding this? I can see your sample was despatched on 03.01.25, however it appears from your tracking information that Royal Mail have no attempted delivery yet. As it has been so long, please contact our sales team for a replacement. Kind regards

Posted 1 month ago

“Can’t write a review about the flooring - stayed in all day for delivery and it was a no show - no way of contacting anyone and a waste of a day! Very frustrating and poor customer services”

Helpful Report

Posted 2 months ago

Good Afternoon Tilly Thank you for leaving a review. We are sorry to hear that your order wasn't delivered on the day required. The order was despatched in accordance with the desired delivery date however sometimes due to circumstances beyond our control for example, adverse weather conditions courier staff shortages, a crash on the motorway, etc can delay a delivery. We do have a customer service and sales team that are ready to assist you. Our Sales email and deliveries enquiry emails are open Monday to Friday 8.00am to 5.00pm and the sales phone lines are open from 10.00am to 4.00pm where we are always happy to discuss and help in anyway possible. There are no records that we have been contacted by you by phone or email therefore unaware of your delivery issues Please contact our customer service team if you would like to discuss this further as we are always happy to help Kind Regards Best4Flooring

Posted 1 month ago

“Still waiting for the flooring after paying £63 postage”

Helpful Report

Posted 5 months ago

“Thank you for your quick reply. I am really looking forward to receiving my sample. I’m very sure I will like the pattern because my friend in Birmingham has the same one in a different colour.”

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Posted 5 months ago

“Returns Policy is terrible. You will be charged a 25% “restocking fee” and for posting. Making it very costly to even try to do one.”

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Posted 6 months ago

Thank you for your review Vinyl is cut to size which means its a bespoke order. Whilst most companies do not allow bespoke orders to be returned we do provide the option to return however any bespoke orders are subject to a restocking fee. The terms and conditions for this can be found on our website before placing the order. Kind Regards Best4Flooring

Posted 6 months ago

“Failed to arrive on the day agreed. Arrived next day but by then I had missed my opportunity to lay it as I do not live near the property. Very frustrating! My response to the remaining questions will depend on your response to this.”

Helpful Report

Posted 8 months ago

Good Afternoon Peter I can see our sales office were contacted regarding this matter on the 4th July. We work very hard to ensure that your floor arrives safely on the date you request, but this is not guaranteed due to elements outside our control. Therefore, we strongly advise that you await for safe delivery before confirming installation dates with tradespeople. I can see from the information that the order was delivered the next day and the sales office refunded the express delivery charge. Please accept our sincere apologies for any delays that this may have caused Kind Regards Best4Flooring

Posted 8 months ago

“I was sent the wrong sample. So i will not be ordering or shopping with this website again.”

Helpful Report

Posted 8 months ago

Good Afternoon Shamila We are sorry to hear there was problem with your sample. We can see that you haven't made any contact with our sales team to report the issue and enable us to arrange a resolution. Following this our sales team have reached out to you to discuss the matter further however you have declined their assistance. Kind Regards Best4flooring

Posted 8 months ago

“I’m amazed you haven’t got a process to stop sending these out in this situation. I can’t review this transaction as it’s not here. You still haven’t delivered the full order. Despite leaving a signed UPS card pinned on the door and sending you email authorisation to get them to leave the order on the step, they didn’t. They managed to leave the first half of the order without a signature so why not the rest? And why split if anyway? Had to forego the help lined up this weekend to lay them. Absolutely hopeless.”

Helpful Report

Posted 9 months ago

“I won’t be using you again until you stop using UPS. Absolute shambles. I have half the order, delivered and left on a day that I told you I wouldn’t be there. Left without a signature but in a well protected place. You then tried to deliver the rest on another day that I wasn’t there but this time left a sorry we missed you note. I agreed with your sales team that you would authorise them to leave it today and I sent you an email authorising it specifically. I even pinned up the note authorising them to leave it and still got home to another sorry we missed you note. And all this begs the question of why you split the order anyway - it’s only two boxes. I have help lined up this weekend to lay these - and have spent thousands with you over the past 12 months. If you can’t deliver reliably, say so and I’ll have my money back and go elsewhere.”

Helpful Report

Posted 9 months ago

“Terrible service. Not possible to place order online if delivery and billing address are different. Can’t do it by phone either, have to email. Once eventually ordered, introductory discount was not applied as promised, had to chase post factum. Goods were sent to billing address instead of delivery. No solution/ good will offered to rectify. Had to drive to the wrong address to collect and deliver myself. Would not use again.”

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Posted 9 months ago

“orderd and picked delivery day for a Tuesday as that was required to fit in with the job. confirmation email from them saying its to be delivered then. on the Tuesday evening got a email from UPS saying the have just received my parcel and was out for delivery on THURSDAY!! called Best 4 floors, no apology, or accountability taken. cancelled order advising I Have to go get fooring that day as I was already a day behind on the job. said they wouldn't transfer money back till item returned. suggested they contact UPS and recall parcel as I may not be in to refuse and wouldn't take responsibility if they left it with a neighbour. said they would... Thursday... poor guy from UPS turned up, had to refuse parcel. 6 days later and after a messages through PayPal with not one response still NO refund. I then get a email of Best for floor's for a review. here it is. absolutely despicable service. I'd like my money back and more. I'll cut and paste this onto trust pilot as doubt it'll get published on there site. going through credit card company tomorrow to get money back as best for floor's obviously not interested in contacting or reimbursement, they are waiting maybe fir pay pal involvement shocking just absolutely shocking”

Helpful Report

Posted 9 months ago

“Buyers beware, absolute disgrace of a company, item arrived cut shorter than what was ordered and then would not offer full refund, only offered 50% refund. Shop somwhere else”

Helpful Report

Posted 9 months ago

“Poor product which broke up after just a few weeks. Been trying to get a refund for nine months. Rarely respond to emails and if they do, it's just to say they'll chase up supplier. They never answer their phone and we are left with a mess of a floor which cost us over £1000 plus fitting. We cannot afford to get it replaced.”

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Posted 10 months ago

“Cannot comment as still waiting for samples!!!!!!!!”

Helpful Report

Posted 10 months ago

Hi Lindsay, All samples are sent out with Royal Mail and should arrive within 3 working days. If you have still not received them, please can you let our sales team know via the contact form on the website so that we can issue a replacement?

Posted 10 months ago

“Awful, vinyl due yesterday, waited in all day and did not arrive. Email said 8am - 6pm delivery. No further updates or apology, simply no flooring!”

Helpful Report

Posted 11 months ago

“I did not purchase but you are asking for a review. I did not purchase as the shipping costs to Northern Ireland was too much. I bought locally in my home town.”

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Posted 11 months ago

“Very easy damage, not recommend.”

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Posted 1 year ago

“I was unable to purchase from Best4Flooring as their delivery company DX express failed to deliver the item. As long as DX is used for delivery I will not make any future purchases.”

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Posted 1 year ago

“Best4floors provide a very poor delivery service. I ordered a roll of sheet vinyl. They failed to deliver on the day arranged even though I was in all day. They then failed to deliver on the rearranged day. Lost two days off work and had to to cancel and buy elsewhere.”

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Posted 1 year ago

Best4Flooring is rated 4.8 based on 5,588 reviews