The floor is lovely but customer services is pants so only the one star. I needed a 12m roll but couldn’t order that through website, I phoned to place the order but was told I’d have to arrange my own courier as your courier wouldn’t take 12m in one package but would take 2 separate parcels. They were supposed to call me back with measurements and weight of the package so I could arrange this but that never happened. I then decided to order a 10m and 2m piece as my time was short and my fitter would have to join it. Imagine my “delight” when only one package arrived with both pieces in. Thankfully the join in the pieces isn’t too noticeable but I’m furious to be lied to. Your courier can’t take 12m?! Yeah right, it obviously said on the package there were two pieces totalling 12m. Also, if the warehouse/courier were going to do this, maybe ask the customer the question: would you like this as a single piece because yes I would’ve. DON’T LIE TO CUSTOMERS!