Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a frame bad wich i think was refused by QC. I had to pay £45 to pick it because one of your staff forgot to put my phone nr. And i had pay a taxi to collect it, i've sent you an emai with the frame damaged but you didn't even respond.”

Helpful Report

Posted 9 years ago

Hi, we're sorry for delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Fast, reliable service. Great product - exactly as expected.”

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Posted 9 years ago

“product brought was exactly as described and excellent value for money. The delivery service was prompt and on the day arranged”

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Posted 9 years ago

“the service provided was of excellent quality, the bed arrived on the stated date. the bed I ordered was of good quality and the delivery personnel were cheerful and most helpful.”

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Posted 9 years ago

“I placed my order for delivery on the 31/3/15 paid full amount via PayPal, got a text confirmation from the bed factory @ 853 pm on 30/03/15 stating my delivery was ready for dispatch. Then on the morning of 31/03/15 received a text message at 803 am stating my delivery had been damaged and wouldn't be delivered!!! After 3 and a half hours of frantic calls and panic found out that the bed factory had made a mistake and my bed would be delivered as expected. NO SORRY NO COMPENSATION NO COURTESY CALL NO CUSTOMER SERVICES AT ALL. I wouldnt use these people again.”

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Posted 9 years ago

Hi Mr Adams, we're really sorry about the mistake with the text message and communications, we will feed this back and make improvements. We appreciate your feedback.

Posted 9 years ago

“Great service Prompt delivery Highly recommended”

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Posted 9 years ago

“Helpful service when ordering, good communication regarding delivery. Bed and mattress excellent value for money for my student son.”

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Posted 9 years ago

“1. Placed order on 19 March 2015. 2. Give a preferred delivery date of 26 March 2015. 3. Money was immediately removed from account. 4, Having received no update and no delivery, I sent an email on 28 March 2015 asking if your company would please give an indication of when the bed frame is likely to be sent. Received no response. 5. Phoned company on my return from Easter holiday being morning of 8 April 2015 and was told I would be immediately called back by the 'Internet Team'. No return call received. 6. Telephoned again in the afternoon giving the person on phone a description of the service I had received at that time which was not impressive and at last was put through to the relevant office who said the company is waiting for the bed to be delivered 'hopefully mid April'. I have asked that they give me an update by next Friday. Not impressed as you can imagine.”

Helpful Report

Posted 9 years ago

Hi Ms Mallon, we're really sorry that the bed was out of stock, I have spoken to my colleague Paul who is currently working to put this right for you. We will feed this back and make improvements. We appreciate your feedback.

Posted 9 years ago

“Firstly I specifically asked to be contacted by delivery company prior to delivery to arrange entry to my property. I returned home from work to find they had not bothered and left the bed with my elderly neighbours 200 yards along the street which I then had to carry the bed along the street by myself. When I opened the boxes up I was shocked at the poor quality of the bed. The panels on the headboard and footboard were loose, the runners on which the slats for the mattress sit were also loose. Half of the woodscrews provided did not have a thread on them, the slats for the mattress to sit on were bowed and I had to buy further woodscrews to secure them flat to the bed. When tightening the Allen bolts by hand you can hear the wood splitting inside the posts of the bed. Overall I was extremely disappointed with the bed and have already started looking online for another as I do not expect this one to last until the end if the month.”

Helpful Report

Posted 9 years ago

Hi Mr Edwards, we're really sorry that the courier didn't contact you prior to delivery. In regards to the quality of the bed If it is damaged in anyway please contact us so that we can put this right for you: 0800 917 6518. We will feed this back and make improvements. We appreciate your feedback.

Posted 9 years ago

“Excellent and reasonably priced bed frame, delivered within a couple of days and on time. Very satisfied with my purchase.”

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Posted 9 years ago

“I recently ordered a new bed from Bed Factory, thier service was excellent. Not only was delivery fast & efficient, the staff were also extremely helpful when I discovered I'd ordered the wrong size...they managed to intercept & change my order without affecting my delivery date. WELL DONE & Thankyou. Would definitely purchase from here again & recommend them.”

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Posted 9 years ago

“Not only did your website say next day delivery on my bed which I didn't get, I also wasn't informed the bed was out of stock. As a sorry you were meant to ring me to informed me when the bed would roughly be delivered and that didn't happen. When I rang you the bed had been delayed for the whole weekend until the Monday. Again I had to ring you to get this information. I asked for a call on Monday, didn't get one. When I rang you you said you do find out and call me back. No call back so I rang you again and somehow the person on the phone transferred me to another customer!!!!!! I don't even know how you would do that. After all that, me changing an interview time and my boyfriend staying in for the bed, it didn't turn up. The bed was delivered in the afternoon........ To my neighbour. But that wasn't all the pieces, so for another night I didn't have a bed. The rest was delivered the next day. The bed itself was not in great condition, some of the slats were peeling. At this point I don't care if just want a bed. The only thing that saved this experience was that I was apologised to, however none of your callers stuck to what they said they would do and not once was I offered compensation for my delay or poor customer service. I was going to buy more furniture with you but I am so disappointed. All-in all I waited 10 days for a next day delivery bed, was infuriated by poor customer service and your couriers are truly awful. You also ruined the experience of moving into my first house ordering my first bed and so I slept on the sofa and a blow up for the first 10 days of being in my new home. Best wishes!!”

Helpful Report

Posted 9 years ago

Hi Ms Driscoll, we're really sorry about the bed being out of stock, and the delay in communication. I've spoken to our Customer Service team who have confirmed the payment was refunded. We will feed this back and make improvements. We appreciate your feedback.

Posted 9 years ago

“Fast response to delivery query. Delivery as promised Happy with bed frame and mattress purchased”

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Posted 9 years ago

“Very good communication and helpful when questions raised. Excellent service using good couriers.”

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Posted 9 years ago

“Website ok not the easiest I've used. But delivery a nightmare I ordered 5 mattresses & 3 head boards. I had 1 headbd come 1st delivery day when they said delivery would come, that was slightly damaged. Then after phoning 5 mattresses came, the day after that the order was completed. Mattresses fine but we think quality of headbd's not good. Needed these is a hurry so could not return.”

Helpful Report

Posted 9 years ago

Hi Mr Smith, we're sorry for the delay with your headboards, we will feed this back to our team and make improvements. The headboards are our very basic option, as such this may be reflected in the quality. However if you feel they are defective in any way please contact us on: 0800 917 6518 (re-open Tue 9am-5pm) and we will be this right for you. We're glad you're happy with the mattresses.

Posted 9 years ago

“Really pleased and Dean was very helpful”

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Posted 9 years ago

“The mattress arrived within 2 days after ordering and with free delivery you can't go wrong. The mattress itself provided the best nights sleep after a long time! Its firm, luxurious and comfortably deep. For the price, in my opinion, its an absolute steal!! Thank you Bed factory.”

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Posted 9 years ago

“Very good contact quick delivery can't grumble at the quality for the price so happy with our purchase. Would use this company again.”

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Posted 9 years ago

“Out of stock with information to the contrary”

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Posted 9 years ago

Hi Mr Mahmood, we're sorry that your purchase was out of stock, we're constantly trying to improve our levels of stock accuracy and will feed this back to our team. We appreciate your feedback.

Posted 9 years ago

“the bed i payed for had a problem before it was sent out to me gave me a upgrade bed love it no problems with delivery very good service would recommend to family & friends thank very much”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews