BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 4,329 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 4,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 6th March 2025

BBQ World 5 star review on 31st October 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price match policy is utter rubbish. Refused to price match on a weber bbq because the delivery details differed. Absolute nonsense.”

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Posted 2 years ago

“Ordered weber briquettes and bBQ rub and they have not been delivered. No reply to several emails”

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Posted 2 years ago

Hi Sorry to hear you have had a problem with receiving the order - Could you please contact our customer service department on 01200 421010 or email support and we will get this resolved. Apologies for the inconvenience. Many Thanks Dawsons Department Store

Posted 2 years ago

“I recently purchased 2 bbqs from BBQ World but unfortunately they both arrived damaged with a few damaged parts. I called BBQ World within hours of receiving them both and was informed to send in photos of the damage. The next day I was informed to send in the serial numbers. The next day I was informed that a warranty claim would have to be submitted to Outback so had to resubmit the pictures along with the serial numbers. But 1 week after receiving my bbqs I am still awaiting any replacement parts or a resolution!”

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Posted 2 years ago

“Your webpage for the barbecue grill I bought says "Some assembly required". That is a big lie. It came in a small box, completely disassembled down to bolts. Even the manual for the equipment says it requires 2 people in uniforms to put it together. I had to hire 2 men to assemble it. They cost me £100 and took them over 2 hours. I called to ask for support and talked to Julie, who was very rude and unsupportive. I tried returning the item but she said I could not since I opened the box and the cost to return had to be mine. That is absurd. I concluded you are doing this all on purpose. Big cheaters.”

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Posted 2 years ago

“I could not rate this company poorly enough. I returned a BBQ in its own box without it even being opened via Parcel Force. I get confirmation that they received it and that its in processing. I hear nothing for a week, I chase. A person called Ryan says he doesn't have call notes and he ll call me back on the day. No response. Now few days later, "Julie", claims that the name that signed the receipt doesn't work there so Parcel Force never gave it to them and its my fault DO NOT TRUST THIS COMPANY. THEY WILL DO ANYTHING TO GET OUT OF CUSTOMER SERVICE OR RETURNS.”

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Posted 2 years ago

“£1500 Broil King BBQ arrived with part of the body broken inside the packaging. Have been waiting for days for Dawsons / BBQ World to respond to confirm when the replacement part will be provided. Shockingly poor service for a high value order. Will not be using them again.”

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Posted 2 years ago

“Whilst the delivery of my order (Cadac BBQ) was quick I was left disappointed when it arrived damaged. These things happen but it feels wrong that two weeks later and no replacement has arrived Very poor in my opinion”

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Posted 2 years ago

“Stay Clear of these people - BBQ arrived damaged (not transit damage) been waiting weeks to try and sort, the part was eventually sent but is part of a preassembled unit, so without instructions how and why should I try to fix something which shouldn’t need fixing in the first place! The advice from BBQ World was to seek the services of a Handy man! - really ! To top it all off they now have no more stock of the bbq to offer a replacement and not even an apology.”

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Posted 2 years ago

“Bbq was delivered in good time with the cover, but the additional regulator never arrived. Therefore dissapointed with the service, would not recommend using them for orders”

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Posted 2 years ago

“In short a very protracted and annoying purchase that after 9 days to deliver arrived with a damaged box and a damaged BBQ that looked like it was a returned item originally. Notified BBQ world that I wanted a refund and an early collection and as yet I have had no contact from them. Will not use again.”

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Posted 2 years ago

“Not good arrived damaged and no solution offered from seller”

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Posted 3 years ago

“Not arrived dispatched on the 11th”

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Posted 3 years ago

“after 7 days still not received the item”

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Posted 3 years ago

“I was asked via email to write a short review of my purchase. I bought two 8kg bags of restaurant-grade lump charcoal that arrived in a pitiful state, so battered the shards fall through the bottom of a Weber chimney and straight on through the fire grate. I complained and was told to send them back for a refund. The shipping cost is almost half the original purchase price. I pointed this out to them in an email but there hasn't been any response, untill this request for a review. So, BBQ World: here you go. My review.”

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Posted 3 years ago

“I wouldn't recommend using BBQ World / Dawsons Department Stores. I'm still waiting for my order long past the stated '1 to 2 Working Days' that they so confidently state on their website, what you realise is that they may dispatch into the hands of the courier, in my case 'The Pallet Network' in that timescale but then the delivery slips into glacial speed. I have been promised 3 times that the courier will phone to arrange the delivery but they never have and I don't think BBQ World / Dawsons really care. I've cancelled the order and transferred by business to a more reliable and reputable supplier. Deal with them at your own risk!”

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Posted 3 years ago

“Okay I have given this 1 star which is for the Monolith Pro Kamado being delivered to my door in bits. All other small items arrived undamaged and packed well (5 Star)”

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Posted 3 years ago

“Was promised my delivery on the 25 th August told I would be rung 1 hour before delivery waited in .Wow got a phone call at 2 pm to say no drivers delivery not happening son’s birthday ruined :God knows when it will rock up but you’ve got my money livid”

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Posted 3 years ago

“Bought the Cadac Carri Chef 2. Was paid on a 6th August which was a Friday and wasn’t even dispatched until the 14th. Paid £15.00 postage for it to take almost two weeks to arrive! Definitely not happy and will not shop here again or recommend to anyone.”

Helpful Report

Posted 3 years ago

Hi Duncan Thanks for the review. Just to clarify your order was placed at 23.00 on Friday the 6th and you paid the £15 Saturday delivery charge, possibly expecting it to arrive in the following hours. At the time we required orders to be placed by Midday for delivery the following day. As your order was placed after Midday then as you paid a Saturday surcharge your order was moved over for delivery on the following Saturday. If you would like to contact our customer service department then they will look into refunding the Saturday delivery surcharge. Kind Regards

Posted 3 years ago

“They had a misleading photo on the website showing the inclusion of a flat griddle. We realise in hindsight that the flat griddle was not included and that I should have read the technical specifications. However, we were left feeling misled by the inclusion of that photo on the website and when we discussed this with BBQ World, there seemed little sympathy in resolving our mistaken purchase. Yes, I wasn't careful enough when I ordered but I'd say be very careful when ordering.”

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Posted 3 years ago

“An awful experience and, in our view, customer service was poor. We could not get our Char-Broil adaptor to fit a gas bottle and, whilst we accept that this was partly a misunderstanding on our part, and bad description in the Char-Broil instructions, we feel that Dawson's/BBQ World did not show any form of concern at how long this problem persisted. It is disappointing that they describe themselves as a British Family Business yet seem to have little or no consideration or empathy towards their customers. Very disappointed. Numerous communications with them went on for over 2 months before the issue was resolved. Only time will tell how good the adaptor for the gas bottle is. This design is different from the standard gas bottle adaptor you buy and even though we now know how to fit it, it is extremely fiddly. To be fair to Dawsons, they did offer us the opportunity to return the adaptor but, as we pointed out to them on several occasions, the part of importance, which was the end that fits into the BBQ, was fine and it was the adaptor that goes onto the gas bottle that was causing the issues, so we needed to keep the attachment but have the gas bottle adaptor replaced. They were aware that we were having to cancel arranged BBQ's due to not being able to attach the adaptor. Most certainly would not recommend Dawsons on our experiences. This has taken an awful lot of our valuable time and no apology or acceptance of the problems they caused has been forthcoming.”

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Posted 3 years ago

BBQ World is rated 4.8 based on 4,329 reviews