An awful experience and, in our view, customer service was poor. We could not get our Char-Broil adaptor to fit a gas bottle and, whilst we accept that this was partly a misunderstanding on our part, and bad description in the Char-Broil instructions, we feel that Dawson's/BBQ World did not show any form of concern at how long this problem persisted. It is disappointing that they describe themselves as a British Family Business yet seem to have little or no consideration or empathy towards their customers. Very disappointed. Numerous communications with them went on for over 2 months before the issue was resolved. Only time will tell how good the adaptor for the gas bottle is. This design is different from the standard gas bottle adaptor you buy and even though we now know how to fit it, it is extremely fiddly. To be fair to Dawsons, they did offer us the opportunity to return the adaptor but, as we pointed out to them on several occasions, the part of importance, which was the end that fits into the BBQ, was fine and it was the adaptor that goes onto the gas bottle that was causing the issues, so we needed to keep the attachment but have the gas bottle adaptor replaced. They were aware that we were having to cancel arranged BBQ's due to not being able to attach the adaptor. Most certainly would not recommend Dawsons on our experiences. This has taken an awful lot of our valuable time and no apology or acceptance of the problems they caused has been forthcoming.