Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We brought a beautiful 2 and 3 seater sofa absoulately gorgeous and so comfy . On the day it was delivered the Men were so great and helpful absoulately love Barker and StonehousevTop Qaulity”

Barker and Stonehouse 5 star review on 17th June 2022

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Posted 2 years ago

“Excellent service and quality goods.”

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Posted 2 years ago

“We loved the 2 Chesterfield sofas in blue they look fantastic”

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Posted 2 years ago

“Great furniture great quality we are really happy. We bought dining chairs 18 months ago and still In perfect condition”

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Posted 2 years ago

“Absolutely love my modi dining table, its perfect!”

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Posted 2 years ago

“Perfect from start to finish!! First time purchasing furniture online and couldn’t be happier!!”

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Posted 2 years ago

“Order a Ullswater Leather 3.5 & 2 Seater Sofa. Could not be happier with the service and quality of the sofa!!!”

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Posted 2 years ago

“Love my new dining room table and chairs. Great service and quick delivery!”

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Posted 2 years ago

“I ordered a table its costs iover £500 generic. Probally from coach house or something along this lines. Ordered as stated fast delivery 10days. Waited 17 days. The wrong table was delivered. I refused deliervery. Called to rearrnage delivery of the correct product. Talk about unhelpful. I didnt even get an apology. No evening deliveries. DElievries every other saturday. What was advertised as deliverey in 10 days had turned into 8-10 weeks. I decided to opt for a refund as i needed the table with in the initial 10 day 2 week period. I received a phone call on the monday stating my refund will be with me in 3-4 days. Well guess what is is now 10 days i still have not had my refund. So basically B&S took my money a month ago and have not given it bacsk - their customer service is a tradedy. Dissaponited to the point im not shopping there again.”

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Posted 2 years ago

“I ordered a clock and it arrived damaged in 5 different places. I phoned them straight away and complained and they collected item and delivered another one. This clock was also damaged so I am now awaiting a refund. The second clock was picked up over a week ago and still no one has contacted me like I was told they would. I have waited in for 2 delivery's and 2 collections now and staff on phone don't seem bothered at all. I wont be ordering from there again.”

Barker and Stonehouse 1 star review on 25th May 2022

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Posted 2 years ago

“Just shocking service, never experienced anything like it. Product advertised as delivery within 7 days, part of the order arrives over a month later despite chasing. The waterproof cover to protect the £2k product is still yet to arrive and it’s been 2 months. Will never use or recommend barker and stonehouse again.”

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Posted 2 years ago

“REF: Barker and Stonehouse FENWICKS reference 108600198 There seems to be customer service void where orders are placed online. I placed an order online for wardrobes via Barker & Stonehouse online (Fenwicks). The sales agent could not provide me with a price comparison for delivery so I placed the order online. This order was placed on the understanding that the goods would be available by May. There is a delay by 4-5 months, which is not satisfactory. For over 10 days now, I have tried to secure Cancellation options, or Compensation options I have paid for these items IN FULL. The money for these items are not sat in my account but those of a business. This has caused a ridiculous amount of inconvenience which I am not prepared to tolerate. This was purchased on behalf of my Mum who is recently disabled. Her wardrobe was sold, decorators booked for May on the basis that these items would be available by 22 May. NO ONE has had the common courtesy to respond form either Fenwicks or Barker and Stonehouse despite emails and requests. I called into the Fenwicks store on Friday 20 May, and went over to Barker & Stonehouse - staff were sat around chatting. I didn't have a great deal of time but I found this frustrating because I knew my emails for updates were simply being ignored. Staff were happy to sit about chatting but not answer emails on online orders!”

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Posted 2 years ago

“Had Dean and Lewis round this morning delivering a few items to our new home. Excellent service from 2 nice lads. Thanks guys.”

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Posted 2 years ago

“Terrible delivery service. If you live in “the west” (Manchester) the delivery process is completely unmanageable if you also have a job. They will text you the week before with a delivery date and if you can’t be home on that day you have to reschedule for the following week and try again, with zero flexibility in moving the date or requesting certain dates be avoided. Most people can take a day off work if needed for something like this, but not often with only 3 working days notice. After 3 weeks of waiting for the weekly lottery text telling me what date my table would arrive and it always landing on my working days I wrote an email of complaint to their customer services team and asked that someone call me to discuss options for delivery. Not only did they not reply, they immediately cancelled my order without any communication at all, so then I waited another week for my next delivery date and only discovered the order had been cancelled when I rang the delivery team wondering why I hadn’t got the usual text. My only option at this point after already waiting 2 months for the table was then to repurchase the table and start the process all over again. Unfortunately I have now had to buy a table elsewhere where the customer service is much better and people who work for a living are able to receive the items they have paid for.”

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Posted 2 years ago

“Drivers John & Kev were excellent none of the usual moans and compliants of the modern delivery driver, just a straight forward excellent job, Thanks!”

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Posted 2 years ago

“Drivers Craig D & Stephen C from Middlesbrough we're incredibly friendly and helpful when they delivered my desk. Lovely chaps”

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Posted 2 years ago

“Anyone looking for furniture avoid Barker and Stonehouse like the plague. Look online - there’s hundreds of customers online in similar positions. We’ve always shopped barker for almost all of our furniture and have probably spent over £15k over the years. We replaced our LEATHER dining chairs in 2019 and despite ordering them we waited MONTHS for them to be delivered. When ordering I specifically asked for 100% leather chairs. They lent me a swatch of genuine leather which I took home to check colours and they said they were coming from Italy and were delayed (if I remember rightly with brexit). Anyway a couple of weeks ago I noticed a big white patch on one of the seats and on investigation the side had peeled off! I immediately sent images to Barker and Stonehouse and they sent out an independent company to inspect the chairs. They checked the environment, our care and took off the underside to take a piece of the ‘leather’ only to inform me they are vinyl - they’ve never seen 100% genuine leather. I asked for a copy of the independent report and then the emails started. Barker and Stonehouse confirmed they had sold us 100% genuine leather in good faith and needed to see what the manufacturer said. The manufacturer said misuse so sorry you’ve wasted £1651 I responded that Barker and Stonehouse had confirmed they were sold as 100% genuine leather and their independent report stated the condition and care were good and that they were not leather as stated. They then came back that it was a manufacturing fault BUT they would be charging us £668 for their ‘use’ over the period and we had £983 to re select from their current range - their most similar style (still not leather - plastic/vinyl chairs - are almost £600 each in the sale - so I get to pay £2700 on top for more plastic chairs… no thanks!) They’ve offered me £983 of my £1651 back… Absolutely disgusting. I had also ordered a bed in November 2021 and was told it would be delivered 21st February 2022. Then it was delayed to 7th March, then 14th March. Aparantly they only make them a week before delivery (as each delay has been just before delivery should have been). Apparently it could be a delay on fabric and I can possibly change colours or borrow the (damaged) shop floor model. This delivery is now at least 4th April so I’ve told them I’m cancelling (which given the chairs I am anyway). They said ok but now need to ‘check’. There’s absolutely no chance on earth I’m taking any goods from them. Our complaint has been escalated to their customer service manager who’s manner is abhorant. Fortunately I’ve recorded all telephone calls and have all emails. She’s rude and arrogant. Barker and Stonehouse no longer offer good quality goods and their aftercare is none existent and their waiting times are a joke. They now have a concession in Fenwick and while there yesterday we heard Fenwick staff dealing with at least one customer chasing Barker and Stonehouse… Look on their social media and the comments back up our circumstances and experiences. I’ve added some recent ones here too. I’ve offered them multiple opportunities to do the right thing given the loyalty we have shown over the years and they won’t. It seems they have a total disregard for their customers who will simply show their disgust by spending their money elsewhere and telling people to avoid shopping there. They used to be the premium go to for furniture but you can buy far better quality/service elsewhere for much lower costs. (Oh and when I pointed out miss selling I was told - ‘to be fair we aren’t doing anything that others aren’t doing’!) Please share so others don’t end up in the same position I have thousands out of pocket with items that don’t match the descriptions.”

Barker and Stonehouse 1 star review on 5th March 2022

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Posted 2 years ago

“Orders the herringbone sofa. They sent wrong colour. I’ve had to wait 6 months for replacement correct colour which I’m still waiting for. Duck feathers keep coming out of cushions. They won’t do anything. The swivel chair is awful quality and doesn’t feel secure they won’t do anything. No offer of compensation for all this trouble. Awful quality awful customer service. Avoid! £5000 what a waste.”

Barker and Stonehouse 1 star review on 18th February 2022

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Posted 2 years ago

“Horrendous to deal with in my experience!!! Faulty goods, loads of damage caused to my property on two separate occasions now during their visits and I am having to chase them daily to try and sort everything because nobody bothers to get back in touch. I would advise to shop with caution with this company based on my terrible experience!!!”

Barker and Stonehouse 1 star review on 10th February 2022

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Posted 2 years ago

“We visited a Barker and Stonehouse store on the assumption that the quality and service was good, given I'm from Middlesbrough, the town the store originated in, the reputation of Barker and Stonehouse is generally that of a quality store where you pay for what you get, in other words, you pay a bit more, and for what you pay for you get good quality furniture. Our assumptions were wrong, we paid well over £1000 for four chests of drawers, and we were told at the time due to lockdown that we would have to wait six months for delivery, which we were ok about, but were told there were two sets in store reduced as they were ex-display that could be delivered within a matter of weeks. Months passed, and the drawers still didn't appear, and so we called the store to find they hadn't even arranged to have the drawers delivered, they simply forgotten about them. So they arranged delivery and the drawers were soon received. For the other set we were told they would be delivered in July 2022, and that prior to being delivered we would be given at least two weeks notice that they were to be delivered. However, today, out the blue we got notified they were being delivered, it is great they are being delivered early, but we could have been on holiday or anything, luckily I work from home so could take delivery of them, because otherwise I'd have had to collect them from the depot as they were delivered using DPD and their policy is if the delivery is missed it is upon the person receiving them to go and collect two whopping great big sets of drawers from DPD, just how? Seriously, what is wrong with Barker and Stonehouse?”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews