We visited a Barker and Stonehouse store on the assumption that the quality and service was good, given I'm from Middlesbrough, the town the store originated in, the reputation of Barker and Stonehouse is generally that of a quality store where you pay for what you get, in other words, you pay a bit more, and for what you pay for you get good quality furniture. Our assumptions were wrong, we paid well over £1000 for four chests of drawers, and we were told at the time due to lockdown that we would have to wait six months for delivery, which we were ok about, but were told there were two sets in store reduced as they were ex-display that could be delivered within a matter of weeks. Months passed, and the drawers still didn't appear, and so we called the store to find they hadn't even arranged to have the drawers delivered, they simply forgotten about them. So they arranged delivery and the drawers were soon received. For the other set we were told they would be delivered in July 2022, and that prior to being delivered we would be given at least two weeks notice that they were to be delivered. However, today, out the blue we got notified they were being delivered, it is great they are being delivered early, but we could have been on holiday or anything, luckily I work from home so could take delivery of them, because otherwise I'd have had to collect them from the depot as they were delivered using DPD and their policy is if the delivery is missed it is upon the person receiving them to go and collect two whopping great big sets of drawers from DPD, just how? Seriously, what is wrong with Barker and Stonehouse?