Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Your right it has been a while and we still haven’t got our Sofa so make your own mind about how many stars you should have”

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Posted 2 years ago

“Good quality Good service Knowledgeable sales team”

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Posted 2 years ago

“Excellent customer service, also delivery team Kyle and Jon really pleasant and helpful. Delighted with my table and chairs.”

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Posted 2 years ago

“Waited 16 weeks for sofa and the frame was broken when delivered. Now we need to wait another 16 weeks for it to get made again. No compensation offered.”

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Posted 2 years ago

“Excellent service with knowledgeable sales man .”

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Posted 2 years ago

“Absolutely love my sofa's Beautifully made. The staff were lovely and kept me up-to-date with delivery date.”

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Posted 2 years ago

“The ordering online was simple. We had gone into store to check the colours of the chairs before ordering. The colour was true to photo and the chairs are comfortable. Communication was goos however there should be a better way to track collection of order other than ringing.”

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Posted 2 years ago

“Very top service and a great quality sofa”

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Posted 2 years ago

“Undoubtedly the worst customer service I have ever received! Ordered these bedside tables in December, after it was advertised on the website that they would arrive January. After paying for the furniture I then received an email saying they would not arrive until June. After feeling very mislead, and disappointed I spoke to an advisor on the phone who was extremely rude and unhelpful. After waiting 6 months for this furniture to arrive, it then arrived damaged. I again, spoke to an advisor who stated that I would need to wait until September if I wanted the furniture to be replaced. Extremely poor customer service and service products, and I am very disappointed in Barker and Stonehouse. I will not be using them again.”

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Posted 2 years ago

Hello Alexandra, we are very sorry to hear this and sorry for the extended delay in replacing the bedsides, we are still experiencing some excessive delays from certain overseas suppliers. Please can you provide your order details so we can feed this back to our customer service team, Thanks

Posted 2 years ago

“Excellent service. The lady who served us, did not rush us when we were making choosing our settees and also gave us some helpful advice”

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Posted 2 years ago

“The lamp we ordered was never supplied. After chasing the order I was told that the product could not be located. Very disappointed as it was to match earlier purchases.”

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Posted 2 years ago

Hello Joan, Thank you for your review. We are very sorry to hear we were unable to fulfil your order on this ocassion. Could you please provide your order number to allow us to look into why this has happened, and to prevent this happening with any future orders? Many thanks

Posted 2 years ago

“Extremely happy with my first purchase from Barker and Stonehouse. Dining chairs are great quality and look amazing. Very quick and convenient delivery too. Will certainly buy again.”

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Posted 2 years ago

“Thank you I absolutely love my black Oversized Wrought Iron Skeleton Wall Clock. The service and delivery was also brilliant.”

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Posted 2 years ago

“Items were all as expected and very high standard. All delivered on or before Estimated delivery date”

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Posted 2 years ago

“I ordered 2 beds, both took a few weeks to arrive, this was known at the time of ordering so not an issue as such. One of them hadn't been made properly and the holes for the bolts weren't long enough, my husband had to tap out the holes to the right length to allow the bolts to go in properly, you did refund 10% for the inconvenience. The other has been an absolute disaster. The first bed we received was so poorly made that we couldn't put it together, you then sent an engineer who also couldn't fix it. as it had taken a few weeks for the appointment, we were then behind in you ordering a replacement. replacement arrives and this time you were able to at least send the fitters, this one was also damaged though it was able to be put together. you sent another technician who couldn't fix the fault with the headboard so eventually you offered us a couple of hundred pounds back. we accepted as at this point I'd taken 4 days off work for the various appointments and weren't prepared to take any more but I really don't feel this was enough. Very poor service throughout and wouldn't use again.”

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Posted 2 years ago

“Poor customer service. First delivery wrong item was sent & then replacement arrived damaged. (Driver also turned up 1hour earlier than allocated slot so I had to leave work earlier than arranged, luckily on the day this was possible but meant me having to take more time out of work). I cancelled 3rd delivery as time was inappropriate for me but despite me cancelling it the driver rang me at work to say they would be at my property 5mins later. I was due to go on my lunch from work so could slip out & said I could be there in 15mins but driver refused to wait & said I’d have to re-schedule. Still awaiting 4th attempt of delivery months after making original order & again having to take more time out of work. This is the first time I’ve shopped with you & most likely will not not be using barker & Stone house in the future after this experience.”

Helpful Report

Posted 2 years ago

Hello Craig, Thank you for your review. We are very sorry to hear of the issues you are experiencing regarding the delivery of your order, we do understand the frustration this must cause. Could you please provide your order number to allow our delivery team to assist and try to schedule a date most suitable? Many thanks

Posted 2 years ago

“Excellent quality and service lovely bedside cabinets”

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Posted 2 years ago

“The concrete bench was just as I expected it to be.. Perfect. But you don't seem to be selling it no-more. Also I was thinking about buying the matching stools but the same thing, you no longer seem to sell them.”

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Posted 2 years ago

“Good service when purchasing and excellent quality item, but took 3 to 4 months to arrive. Additionally after collecting the item, I kept getting “pestering” emails from Barker and Stonehouse asking me to collect my item (even after sending them an email explaining that I had already collected the item).”

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Posted 2 years ago

“WARNING ⛔️ Do not purchase any furniture items from this company. We spent a lot of money on a table and sofa and the service has been appalling. The table was delivered to the wrong address TWICE. We paid extra for assisted delivery but the couriers weren’t properly equipped to assemble the table and had to use my tools. They delivered on a wet day and didn’t have any shoe covers to enter the property. But, the best part, the table was damaged! We’ve had to deal with a third party supplier to ‘inspect’ the table who also went to the wrong address and then didn’t turn up at all. Throughout the entire process we’ve had to continually chase B&S for updates. This has been over a 2+ month period and we’re still left with a damaged table. It’s been a terrible experience and is unfortunately still ongoing. (Oh and the sofa was due in 14 weeks - it’s now been nearly 17 weeks and we still don’t have a delivery date). Avoid at all costs!”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews