Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Ordered in November and item still not arrived in January. Said they sent it but wasn’t included in the package.”

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Posted 2 years ago

“Terrible customer service. Didn't reply when said they would. Never received my order after waiting weeks. Got a refund in the end after I was told my order would not be available for another 2 months.”

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Posted 2 years ago

“I have not received my order yet!”

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Posted 2 years ago

“I still have not received my order. It’s been 3 months. Almost no follow up, no updates. Pls get in touch.”

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Posted 2 years ago

“We are still waiting for delivery, still no update on the coffee table we ordered well before Christmas.”

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Posted 2 years ago

“Made order in November, still didn’t get it On website says 3 weeks delivery, as well it says that you can pickup it from one of warehouses Asked them in the end of December,- been told that will be delivered on January, now sometime in February and I have to pay for delivery Asked to pick up from our store in Nottingham because it hangs there on display,- not possible Not this, no that , sorry we can not do this and we can not do that Still waiting Will I use them again???”

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Posted 2 years ago

“I ordered a couple of styles of pendant lights in November. One of the styles arrived and I had to chase the delivery of the other. 4 weeks later the second delivery was made. It was a replica of the first order. I now have to wait another 6 weeks for the order to be completed. Communication with customer service is swift but stock and delivery is poor to say the least.”

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Posted 2 years ago

“We ordered a table and chairs from the shop near the Metro Centre in Gateshead in February of this year. Five (yes five) tables later in October we have at last got a table that was not damaged in one way or another. I could not fault the staff we have dealt with but the build quality of the tables we have had has been very poor.”

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Posted 2 years ago

Hello, Thank you for your review. We would like to deeply apologise for the issues you have experienced regarding your order with us, we do understand the frustration this must cause.I will be forwarding your comments through to the relevant departments to ensure all orders are quality checked before being delivered to avoid this issue occurring again in the future. We do hope you are happy with your order, however if you do need to discuss this further please don't hesitate to contact our team on 0333 010 2353. Kindest regards

Posted 2 years ago

“Ordered bookcase & chair may 4th. Bookcase in stock but 13wk wait on chair. Wouldn’t deliver bookcase as that would be 2 deliveries & 2 charges & charge is extortionate at £69 each when Next split deliver for total charge of £8. Bookcase & chair arrived but 2 from 5 slate shelves were cracked. Customer service after initial call all by email and was offered £100 off a £549 bookcase to keep it with 2 cracked shelves, one unusable! Replacement not available. Collection was free and refund received promptly however extremely dissatisfied & disappointed overall”

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Posted 2 years ago

“You wait 4 months for an item and then they deliver the wrong thing "don't worry" they say "we'll get another one on order for you, it'll be four months lead time".”

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Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear your order was not correct upon delivery, and completely understand the frustration this must cause. Could you please provide your order number and confirm which item was delivered incorrectly to allow our team to try and resolve this for you as quickly as possible? Thank you

Posted 2 years ago

“First ever online order with Barker and Stonehouse. The wrong item was sent, and I had to chase up my refund 3 times! I only got this after I complained. Terrible experience.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear your order was incorrect upon delivery, we do understand the frustration this must cause. I can see your refund was processed back to your original payment method on 23rd August. If this is not the case or you would like to discuss your order further, please don't hesitate to contact our team on 0333 010 2353 who will be happy to look into this for you. Again, we would like to apologise for your poor experience shopping with us and do hope you allow us to better ourselves with any future orders. Kindest regards

Posted 2 years ago

“Poor quality product (that was for the sale price) with over 11 faults/ manufacturing issues and was damaged in transit. Stated assembled on delivery on website but it was just left in our dining room by the delivery team unassembled. Apparently assembled on delivery only happens for certain postcodes… be helpful to put that on the website somewhere. Poor service in collecting the faulty table with multiple escalations to persuade them that a HP1 postcode was actually close to London so shouldn’t mean they can’t collect the damaged table for over 3 weeks especially with stores and a distribution centre with in a 40 min drive of me! In the end a week later it was collected (8 seater extending table and all the packaging!). Prompt refund although only for the product not the delivery/assembly charge - but I didn’t have the energy to call them again. Would never buy a large item from them again. The only thing premium is the price. Got a lovely table, delivered and assembled from John Lewis in the end- lesson learnt.”

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Posted 2 years ago

“Customer care needs attention been without a a wardrobe door for a few months now months nie”

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Posted 2 years ago

“Appalling customer service, sofa arrived damaged, taken away, returned damaged again four days taken off work for delivery etc and when asked for call backs none forthcoming. Would never purchase again”

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Posted 2 years ago

“We had 3 lamps delivered all damaged so we had to wait in for 5 separate occasions. For delivery and collections. We asked for full refund after being messed about for over 4 weeks. Then it took us 15 days to get are money refunded. No one even contacted us to apologise even though we logged a complaint.”

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Posted 2 years ago

“Disappointing. Ordered an item, paid for it, waited x2 weeks, heard nothing so followed it up several times, only then to be told it is out of stock. Such a waste of time..”

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Posted 2 years ago

“Asked to be notified of delivery, but I had to call after 10 days from order date. Asked DPD to leave delivery in my absence. They didn’t & order was returned to B&S. I know this because I had to ring again today.”

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Posted 2 years ago

“Because my latest order was placed in June 2021 and has still to be satisfactorily completed after three deliveries I feel unable to make a constructive comment.”

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Posted 2 years ago

“Terrible service Items turning up damaged several items Out of stock on bought items- took nearly 8 months to get items Not impressed”

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Posted 2 years ago

“Your right it has been a while and we still haven’t got our Sofa so make your own mind about how many stars you should have”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews