Poor quality product (that was for the sale price) with over 11 faults/ manufacturing issues and was damaged in transit. Stated assembled on delivery on website but it was just left in our dining room by the delivery team unassembled. Apparently assembled on delivery only happens for certain postcodes… be helpful to put that on the website somewhere. Poor service in collecting the faulty table with multiple escalations to persuade them that a HP1 postcode was actually close to London so shouldn’t mean they can’t collect the damaged table for over 3 weeks especially with stores and a distribution centre with in a 40 min drive of me! In the end a week later it was collected (8 seater extending table and all the packaging!). Prompt refund although only for the product not the delivery/assembly charge - but I didn’t have the energy to call them again. Would never buy a large item from them again. The only thing premium is the price. Got a lovely table, delivered and assembled from John Lewis in the end- lesson learnt.
2 years ago
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