Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

Mr Justin D

Appleyard London 5 star review on 10th February 2025

Lilia T

387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers turned up two days late having sat with the courier during that time. They were wilted on arrival and didn't fit in the vase we ordered. Contact from customer service is slow. We were offered replacement flowers but since then we've had no response from the custom service team.”

Helpful Report

Posted 3 days ago

Hi, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your flowers arrived late and in less than perfect condition. This is not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. I also apologize for the slow response from our customer service team. We strive to address all inquiries promptly, and your feedback will help us improve in this area. If you are still interested in receiving a replacement or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to resolve this matter to your satisfaction. Best regards, Appleyard London Customer Support Team

Posted 3 days ago

“A couple of roses fell off from the stems, so disappointed”

Helpful Report

Posted 2 weeks ago

“The flowers were delivered one day later (on Feb 11th instead of Feb 10th, which was the birthday of my daughter). In addition, the flowers were not in good shape, did not look fresh and last few days. I have tried to register my complaint and ask for the 100% guarantee redeem, and it does not work. I hope that next time the service works better, in previous experiences everything was OK.”

Helpful Report

Posted 3 weeks ago

“Received a lily and rose boutique from a friend only three days ago and rose heads are dropped, never bloomed. The lilys are very bad quality, some still blooming but those that have are not pretty at all. Bouquet is unattractive and poor quality flowers.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your thoughts with us. I'm genuinely sorry to hear that your experience with our bouquet did not meet your expectations. It's disappointing to learn that the flowers were not up to our usual standards, and I completely understand how frustrating this must be. We pride ourselves on delivering high-quality arrangements, and it’s regrettable that we fell short in your case. Your feedback is crucial, and we will certainly use it to evaluate our quality control moving forward. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We value your feedback and hope to improve on this experience. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“I liked the actual flowers and the delivery time however, for what i paid for i feel as though the items were very small, im quite disappointed and dont think i will be ordering again”

Helpful Report

Posted 1 month ago

“I received one of your bouquets as a kind Christmas present from my sister. It is very pretty. But the price is exaggerated for 3 stems of hydrangea, 8 roses, some stems of a common shrub and a few sprays of gold-sprayed eucalyptus. However, what bothers me most is that the roses are clearly from Kenya, as stated on your website. Why is it necessary to fly roses halfway across the planet? I have lived in southern Spain for years where numerous natural products are grown under plastic. What is the problem with cultivating flowers under glass/plastic in Europe or even better, in the UK? Or indeed, offering homegrown flowers, which is better for the planet and better for our national economy. Thank you.”

Helpful Report

Posted 2 months ago

Hi Laura, Thank you for taking the time to share your thoughts regarding the bouquet you received. We're delighted to hear that you found it pretty, but we sincerely apologize for any disappointment regarding the value and sourcing of the flowers. We understand your concerns about the environmental impact of importing roses and deeply appreciate your commitment to sustainability. We are continuously exploring more eco-friendly options and are always open to feedback on how we can do better. Cultivating flowers closer to home is indeed an important consideration, and your insights will help us in our efforts to improve. If there's anything further you'd like to discuss or suggestions you have, please do not hesitate to reach out. We value your input as it helps us grow and enhance our service. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“I bought a 12 month subscription for with a set date when the flowers will be delivered. On 4 of the 12 months, I had to enquire why the flowers had not been delivered (1 week after the expected date) and on each occasion was informed that there was an oversight at the subscriptions team. It is not acceptable for a customer to have to chase a non delivery on a subscription order. Think again if opting for any subscription service.”

Helpful Report

Posted 2 months ago

Hi Sanjay, Thank you for sharing your experience, and I sincerely apologize for the issues you've faced with your subscription. It’s unacceptable for you to have to chase deliveries, especially when you’ve placed your trust in us for timely service. We appreciate you bringing this to our attention, and we're taking your feedback seriously. We're actively working to improve our processes to avoid such oversights in the future. Your experience is valuable to us, and we’d like to ensure that any future interactions are more satisfactory. If you'd like to discuss this further or have any specific concerns you wish to address, please reach out directly. We’re here to assist you. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“My son sent me a beautiful bouquet of pink roses from you for my birthday on Saturday 7th December. I trimmed the stems and used fresh water with the sachets contents. However, the rose heads soon drooped as if they were not taking in water and the petals began to fall or go brown. I changed the water and re trimmed but I've now thrown them into the compost. The greenery is still fresh. Seems a waste of money, delivery and packaging. Photo taken on day of receipt”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with the bouquet. It’s disappointing to learn that the roses did not meet your expectations and that they wilted despite your care. We strive for the highest quality in our arrangements, and it’s concerning to hear of this issue. Your comments regarding the waste of money and packaging resonate with us, and we understand how frustrating this must be. If you would like to discuss this further or if there's anything we can do to assist you, please don’t hesitate to reach out directly. Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Flowers were not fresh, I complained and they did nothing. Clearly not 100% guaranteed! The box got delivered on his side while it clearly said stay up ! Customer service didn't care . Not good enough”

Helpful Report

Posted 3 months ago

Hi Nadine, Thank you for taking the time to share your experience. We're genuinely sorry to hear that the flowers you received were not fresh and that your concerns were not addressed adequately. At Appleyard London, we strive to provide the highest quality products and service, and it’s clear we missed the mark this time. Your feedback is incredibly important to us, and we’ll be looking into the issues you've highlighted regarding the freshness of our flowers and our customer service. If you have any additional details or need further assistance, please don’t hesitate to reach out. We appreciate your input and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“Not happy with the flowers. Ordered the peonies bouquet and what arrived was disappointing. The peonies never bloomed, the other flowers in the bouquet died quickly”

Helpful Report

Posted 7 months ago

“The flowers arrived on time and looked reasonable on initial inspection. They were sunflowers and had lots of leaves with the flowers, some of which had huge holes in, so they looked quite unsightly. But on the whole, I initially thought that they were ok. Unfortunately, on the day that they arrived for my mum (who I was looking after due to her recent heart surgery), I didn't really look at them very closely and only had time to put them in a vase with water (and the provided flower food), as I had to go with my mum to A&E. Over the next 2 or 3 days, the leaves began to look very, very horrible, as they wilted and scrunched up. This made the overall look of the sunflowers quite disappointing. I took some of the leaves off in passing, so as to keep them looking reasonable. As the main concentration of the last 5 days has been to look after my mum, I didn't take advantage of the "happiness guarantee" and it's probably a bit late now to do so, as I don't have photos of the previous few days leaf deterioration, and how they looked when they arrived. I wasn't going to even bother writing a review, until my mum received and bunch of sunflowers from a friend from M&S. These sunflowers contain 95% less leaves and the flowers themselves are significantly larger and more beautiful. Putting them in a vase for my mum, they looked considerably more stunning and how I wish mine had looked. I've ordered once from appleyard flowers, but it was an orchid. The orchid would certainly be 5 stars, but maybe their live plants are better than flowers. I'm not yet sure how I feel about ordering again from them in the future.”

Helpful Report

Posted 8 months ago

“On tue /4/6 I received a box of flowers from your company for my 60 th birthday from my sister who had sent and has soon has I opened them looked lovely box and the little gift of chocs but the roses had all the petals brown and dropped of and one of the oliums was squashed and limp there was a lot of green leaves all dried and brown I think for the price was very poor flowers indeed.”

Helpful Report

Posted 9 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 9 months ago

“Really really poor quantity of flowers arrived for the price I paid. Doesn't come close to matching the picture on the website. Then the section of the website that you use to claim your happiness guarantee doesn't work. The dealings I had prior to delivery with customer services were fantastic, but if I spent this kind of money in a florists shop, I'd get 3 times the amount of flowers for my money. Really wouldn't Recommend”

Helpful Report

Posted 1 year ago

“Ordered 2 items in advance to be delivered 23rd December. One arrived on time, i chased the 2nd item and received an apology and that item would arrive on 24th. It never came. Was refunded but thats not the point. Hatbox was ordered for my Nan xmas table. Very dissapointed especially after i chased them up to ensure delivery.”

Helpful Report

Posted 1 year ago

“Ordered the Pumpkin Pie (Grande) for our anniversary and I couldn't have been more disappointed. The sunflowers are already wilted and it ruined the surprise. To make matters worse, when I reached out to customer support, it took them three whole days to respond, only to offer a replacement option. How is a replacement supposed to turn back time and replace the joy I had hoped to share on our special day? This experience was a huge letdown, and I expected so much more. Definitely not ordering again.”

Helpful Report

Posted 1 year ago

“Unfortunately, The flowers arrived a day late and I paid a premium charge to have them delivered the day of my choice.”

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Posted 1 year ago

“clicked on 'Next day delivery' at 8am on a Monday - Flowers are arriving on Wednesday. not happy.”

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Posted 2 years ago

“Having received these flowers as a surprise gift from a friend, I must say I am completely underwhelmed. There was no leaflet in the box guiding on how to arrange them, the irises were fully open and the rest of the flowers looked very sad and sorry for themselves. They did not improve after being in water for a couple of days, so sadly they are now in the compost bin. Very disappointed by what was a lovely gesture.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your bouquet didn't arrive in the best condition. Please be advised this isn't the experience we want our customers to have. We've looked into this further for you, and one of our customer service team should be in touch soon to get this issue resolved for you. Once again we apologise for any disappointment caused.

Posted 2 years ago

“Sent flowers as a 70 th birthday to my mother. Roses went brown and died other buds didn’t open. I know they do the money back guarantee but why would I want more credit to buy flowers that may die again.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review. We're so sorry to hear that your flowers didn't arrive in a good condition, and also didn't last as long as intended. Please rest assured this isn't the experience we want our customers to have, and we apologise for any disappointment caused. One of our customer service team has since reached out via email, and we hope to get this resolved for you soon.

Posted 2 years ago

“The flowers were good quality but my mother also had flowers from my brother. He paid £10 for a more superior bouquet from tesco. I paid £42 and actually preferred the tesco bouquet. Won’t be using again sadly.”

Helpful Report

Posted 2 years ago

Hi Mrs Susan, thanks for taking the time to leave us a review, and we're so sorry to hear that you've not had the best experience with your recent order. We've since looked into this further for you and one of our customer service team should be in touch soon to get this issue resolved. Once again we apologise for any disappointment caused.

Posted 2 years ago

Appleyard London is rated 4.6 based on 11,582 reviews