Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.60

4.6 Rating 11,311 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,311 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 22nd November 2024

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The celebration was spoiled. I was our anniversary. My husband living at another country, ordered for me a bouquet of 101 roses. I didn’t get any flowers at that special day!”

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Posted 1 month ago

“Excellent flowers and customer service. Courier left the first bouquet a long way from the delivery address, meaning it wasn't found for days. Appleyard's great customer service team remedied the situation by sending a replacement, the autumnal colours are even more stunning than the photos.”

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Posted 4 hours ago

“V nice flowers. Was notified of any potential delays but still arrived on time for the occasion”

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Posted 8 hours ago

“Sent a miniature rose as a thank you gift. Arrived very quickly & my daughter said it was really lovely. Thank you x”

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Posted 8 hours ago

“The service was great. The onslaught of emails and texts AFTER what I ordered had been delivered would put me off using the service again.”

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Posted 1 day ago

Hi there, Thank you for your review and for highlighting the great service you received. We’re glad to know that aspect met your expectations. We apologize for the volume of communications you've experienced after your order was delivered. Your feedback is invaluable, and we’re currently reviewing our processes to ensure a more balanced approach moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your input and hope to serve you better in the future. Best, Appleyard London Customer Support Team

Posted 33 minutes ago

“I am not sure where all these positive reviews come from. Twice now delivery issue. On the second time the birthday flowers never turned up and despite chasing nothing…”

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Posted 1 day ago

Hi Pritesh, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the delivery issues you faced, especially concerning the birthday flowers that did not arrive. Your feedback is incredibly important, and we understand how disappointing it can be when plans do not go as intended. We pride ourselves on our service, and it's clear we fell short in this instance. Please know that we are reviewing your concerns carefully to improve our processes and ensure better experiences for our customers in the future. If there's anything more you’d like to discuss or any assistance you need, we encourage you to reach out to us directly. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 hours ago

“On time delivery to remote small town. Beautiful sympathy bouquet.”

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Posted 2 days ago

“Beautiful bunch delivered when requested.”

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Posted 2 days ago

“It all went smoothly. Thanks”

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Posted 3 days ago

“Flowers were stunning and my daughter loved them.”

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Posted 3 days ago

“𝚃𝚑𝚎 𝚘𝚗𝚕𝚢 𝚐𝚎𝚗𝚞𝚒𝚗𝚎 𝚊𝚗𝚍 𝚛𝚎𝚕𝚒𝚊𝚋𝚕𝚎 𝚑𝚊𝚌𝚔𝚝𝚎𝚊𝚖 𝚒𝚜 𝚝𝚑𝚎 𝙷𝙰𝙺𝙸𝙽𝙶𝙿𝚁𝙾𝚃𝙴𝙰𝙼𝟶𝟶𝟷. 𝚃𝚑𝚒𝚜 𝚒𝚜 𝚎𝚡𝚌𝚒𝚝𝚒𝚗𝚐, 𝚏𝚘𝚛 𝚖𝚊𝚗𝚢 𝚖𝚘𝚗𝚝𝚑𝚜 𝚗𝚘𝚠 𝙸 𝚑𝚊𝚟𝚎 𝚋𝚎𝚎𝚗 𝚕𝚘𝚘𝚔𝚒𝚗𝚐 𝚏𝚘𝚛 𝚊 𝚠𝚊𝚢 𝚝𝚘 𝚌𝚑𝚎𝚌𝚔 𝚖𝚢 𝚠𝚒𝚏𝚎’𝚜 𝚒𝙲𝚕𝚘𝚞𝚍, 𝚘𝚝𝚑𝚎𝚛 𝚊𝚌𝚝𝚒𝚟𝚒𝚝𝚒𝚎𝚜 𝚘𝚗 𝚑𝚎𝚛 𝚙𝚑𝚘𝚗𝚎. 𝚃𝚑𝚎 𝙷𝙰𝙲𝙺𝙸𝙽𝙶𝙿𝚁𝙾𝚃𝙴𝙰𝙼 𝚙𝚛𝚘𝚟𝚒𝚍𝚎𝚍 𝚖𝚎 𝚝𝚑𝚎 𝚜𝚙𝚢 𝚍𝚊𝚜𝚑𝚋𝚘𝚊𝚛𝚍 𝚝𝚘 𝚞𝚜𝚎 𝚘𝚗 𝚖𝚢 𝙿𝙲 𝚝𝚘 𝚐𝚊𝚒𝚗 𝚊𝚌𝚌𝚎𝚜𝚜 𝚛𝚎𝚖𝚘𝚝𝚎𝚕𝚢. 𝚃𝚑𝚒𝚜 𝚒𝚜 𝚜𝚞𝚙𝚎𝚛 𝚎𝚊𝚜𝚢 𝚝𝚘 𝚞𝚜𝚎 𝚊𝚗𝚍 𝚜𝚖𝚘𝚘𝚝𝚑 𝚒𝚗𝚝𝚎𝚛𝚏𝚊𝚌𝚎 𝚠𝚑𝚒𝚌𝚑 𝚒𝚜 𝚏𝚛𝚒𝚎𝚗𝚍𝚕𝚢 𝚘𝚙𝚝𝚒𝚘𝚗𝚜. 𝚊𝚗𝚍 𝙸'𝚖 𝚌𝚞𝚛𝚛𝚎𝚗𝚝𝚕𝚢 𝚠𝚊𝚝𝚌𝚑𝚒𝚗𝚐 𝚖𝚎𝚜𝚜𝚊𝚐𝚎𝚜 𝚙𝚘𝚙 𝚞𝚙 𝚏𝚛𝚘𝚖 𝚑𝚎𝚛 𝚙𝚑𝚘𝚗𝚎 𝚛𝚎𝚊𝚕-𝚝𝚒𝚖𝚎 𝚊𝚗𝚍 𝚜𝚝𝚘𝚛𝚎𝚍 𝚖𝚎𝚜𝚜𝚊𝚐𝚎𝚜. 𝚠𝚎𝚋𝚜𝚒𝚝𝚎 (𝚠𝚠𝚠.𝚑𝚊𝚌𝚔𝚒𝚗𝚐𝚙𝚛𝚘𝚝𝚎𝚊𝚖.𝚝𝚘𝚙) (𝙷𝙰𝙲𝙺𝙸𝙽𝙶𝙿𝚁𝙾𝚃𝙴𝙰𝙼𝟶𝟶𝟷@ 𝙶𝙼𝙰𝙸𝙻. 𝙲𝙾𝙼) 𝚆𝚑𝚊𝚝𝚜𝚊𝚙𝚙 𝚘𝚗𝚕𝚢 (+𝟺𝟺 𝟽𝟻𝟸𝟼 𝟷𝟾𝟽𝟹𝟽𝟽) 𝚃𝚎𝚕𝚎𝚐𝚛𝚊𝚖 (𝚑𝚊𝚌𝚔𝚒𝚗𝚐𝚙𝚛𝚘𝚝𝚎𝚊𝚖𝚋𝚎𝚜𝚝𝟶𝟶𝟷”

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Posted 3 days ago

“This was my first time using Appleyard and I had a really easy and joyful experience. I ordered birthday flowers for my mum. I originally wanted a small size but changed my mind and it was so easy to make changes at checkout. Thank you x”

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Posted 3 days ago

“Lovely packed and came up beautifully following the instructions - thank you”

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Posted 3 days ago

“Tick the box, quality and delivered on time. Fab service, thank uou”

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Posted 4 days ago

“You cant get away from great quality and a fantastic service when you order from these guys. Have used many times and never been disappointed.”

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Posted 4 days ago

“Ordering online experience was fast and painless, and reasonably priced. The delivery was pretty quick, lovely flowers. I would have given 5 stars if not for the poor handling of the flowers upon delivery, it was left upside-down at our mailbox and not at our doorstep as requested. Good thing was that the packaging held, and it was all in good condition.”

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Posted 4 days ago

“Always does the job”

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Posted 4 days ago

“My mother, who claims she hates cut flowers, loved her birthday bouquet & card from Appleyard.”

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Posted 5 days ago

“Helpful staff and speedy recovery”

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Posted 5 days ago

“Flowers were not fresh, I complained and they did nothing. Clearly not 100% guaranteed! The box got delivered on his side while it clearly said stay up ! Customer service didn't care . Not good enough”

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Posted 6 days ago

Hi Nadine, Thank you for taking the time to share your experience. We're genuinely sorry to hear that the flowers you received were not fresh and that your concerns were not addressed adequately. At Appleyard London, we strive to provide the highest quality products and service, and it’s clear we missed the mark this time. Your feedback is incredibly important to us, and we’ll be looking into the issues you've highlighted regarding the freshness of our flowers and our customer service. If you have any additional details or need further assistance, please don’t hesitate to reach out. We appreciate your input and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 6 days ago

“Easy straightforward online ordering.The recipient was delighted with the beautiful flowers champagne and truffles which arrived next day and on time .Thankyou Appleyard for your fast efficient service will definitely be using again !”

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Posted 6 days ago

Appleyard London is rated 4.6 based on 11,311 reviews