Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

Mr Justin D

Appleyard London 5 star review on 10th February 2025

Lilia T

387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers not delivered No response from customer service despite several emails. Terrible experience. 0/10.”

Helpful Report

Posted 6 days ago

We're sorry to hear about your experience. This is not the standard we strive for, and we sincerely appreciate your feedback. A member of our team will be reaching out to you directly to discuss this further and ensure we make things right.

Posted 6 days ago

“Ordered a £118 bouquet of flowers. What arrived was nothing better than what you would expect from a petrol station. I have had no reply from Appleyard. I was so embarrassed when I turned up to the persons house who I sent the flowers too. The bouquet looks nothing like the flowers I ordered and paid for. Buyers of flowers be warned !”

Helpful Report

Posted 1 week ago

Hi Gavin, Thank you for bringing your experience to our attention. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that you felt embarrassed during your visit. We aim to deliver beautiful arrangements that reflect our high standards, and it’s disappointing to know we fell short this time. I understand how important it is to feel confident in your purchase, and I regret that we haven’t been able to respond to your concerns promptly. Your feedback is invaluable, and we will be looking into this matter to ensure improvement in our service. If you would like to discuss this further, please reach out directly. We truly value your input and hope to have the opportunity to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 week ago

“A recurring flower order for a friend's birthday did not show up this past Friday. I contacted the delivery service Yodel and Appleyard London asking for an update. Two days have passed and I have not had response from either company. This was after a poor deliver service for the recurring flower order the month before where they delivered the flowers after 22:00 and left them on the front walkway where someone could have come along and taken the delivery. The only way to contact the company is via email or chat and chat is not available on the weekends. Please proceed cautiously when order from this company.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for sharing your concerns with us, and I'm truly sorry to hear about the issues you've encountered with your recent order. It’s disheartening to learn that your flowers did not arrive as expected and that you faced challenges in reaching out to us for assistance. We appreciate your feedback regarding the delivery service, and we understand how crucial it is to have reliable communication and timely deliveries. Your experience is important to us, and we will take your comments into consideration as we continuously work to improve our services. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your input and hope to have the opportunity to make things right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 week ago

“Delivered after 9pm by a Yodel delivery driver in a box that was badly dented. All this money on flowers and they delivery them that late. A premium flower company using Yodel is a joke, no wonder the box was dented so bad. 6/50 flowers ordered wear ruined. Never will I ever use this company again.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced with your delivery. It's disappointing to learn that your flowers arrived late and in less than perfect condition, as we strive to maintain high standards for both our products and our delivery service. We understand how frustrating it is when a premium experience doesn’t meet expectations. Your feedback regarding our delivery partner is important, and we will certainly address this to ensure better experiences in the future. If you would like to discuss this matter further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We value your input and hope for the chance to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 week ago

“The use yodel as a delivery company & the drive stole my parcel and used a whole different flower company and locations for proof of delivery”

Helpful Report

Posted 2 weeks ago

“Disappointment with Recent Flower Order Dear Appleyard I hope you're doing well. I recently received the flowers I ordered, and unfortunately, I was quite disappointed with them. They were very different from what was shown in the picture, both in terms of color and size. Given the discrepancy, I feel dissatisfied with the product and would appreciate compensation for this issue. Please let me know how we can resolve this matter. Best regards, Ike”

Helpful Report

Posted 3 weeks ago

“Horrific service for overpriced premium flowers! Ordered for Valentine’s Day expecting a normal delivery and yet received flowers worth almost £200 late at night left behind a bin. Not acceptable. Even worse the customer is slow, unresponsive and couldn’t care less. Looked great on paper, couldn’t deliver. Avoid.”

Helpful Report

Posted 3 weeks ago

“Hugely disappointed on receipt, damaged bouquet and customer services completely unresponsive, even though have attempted to contact them for over an hour. The flowers themselves smell bad as well and have ended in the bin within an hour of receiving them. Valentine's Day ruined.”

Helpful Report

Posted 3 weeks ago

“Very overpriced flowers and very mean bouquets.”

Helpful Report

Posted 1 month ago

“Very poor quality, boring and overpriced. The company has gone downhill - I’m using up my credit.”

Helpful Report

Posted 1 month ago

“Avoid their subscription service. I joined in 2021 and have discovered in 2025 they have been charging me every year without any notice or any pre-contract information which they are legally obliged to provide. They have no complaints information on their website and are not replying to e-mails. So expect them to charge you for many years once they have your card details and there is no way of redress.”

Helpful Report

Posted 1 month ago

“Ordered a table centre for the Christmas table. Item marked as despatched on the 19th for delivery on the 20th December. Finally arrived on 24th December by which time one of the roses was broken and the other brown. We now have nothing to put on the Christmas table. Very disappointing. I would expect better given the cost of delivery. Able to complete online 100% happiness form easily but only provides store credit when I want a refund as do not plan to purchase again from Appleyard.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered with your recent order. I completely understand how disappointing it is to receive a product that did not meet your expectations, especially during the festive season when you want everything to be perfect. It’s regrettable that your order arrived later than promised, and we sincerely apologize for any inconvenience this caused. Your feedback regarding our refund policy is also noted, and we continually strive to improve our services and offerings based on customer suggestions. If there’s anything further we can do to assist you or if you have additional concerns, please do not hesitate to contact us directly. Your satisfaction is important to us, and we appreciate your input. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Rated 1 out of 5 stars NEVER USE THIS SERVICE!!! NEVER USE THIS SERVICE!!! They spoiled birthday for my friend. I’ve ordered delivery, paid extra cost for fast guaranteed delivery. And they just didn’t deliver!!! Customer service doesn’t reply me. Never use them!”

Helpful Report

Posted 2 months ago

Hi Arina, Thank you for sharing your experience with us, and I’m truly sorry to hear about the frustration you faced regarding the delivery. It’s disheartening to know that we let you down, especially on a special occasion like a birthday. We completely understand how important it is to have deliveries arrive on time, and it’s unacceptable that you have not received a response from our customer service team. We are actively addressing these concerns to enhance our communication and service quality. Your feedback is invaluable, and we’d appreciate the chance to discuss this further. If you are willing to reach out directly, we will do our utmost to make this right for you. Thank you for your patience and understanding. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“I am not sure where all these positive reviews come from. Twice now delivery issue. On the second time the birthday flowers never turned up and despite chasing nothing…”

Helpful Report

Posted 3 months ago

Hi Pritesh, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the delivery issues you faced, especially concerning the birthday flowers that did not arrive. Your feedback is incredibly important, and we understand how disappointing it can be when plans do not go as intended. We pride ourselves on our service, and it's clear we fell short in this instance. Please know that we are reviewing your concerns carefully to improve our processes and ensure better experiences for our customers in the future. If there's anything more you’d like to discuss or any assistance you need, we encourage you to reach out to us directly. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“Unable to contact anyone, issues with the website, no access to live chat.”

Helpful Report

Posted 3 months ago

Hi, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced trying to contact our team and the issues with our website. We understand how important it is to have reliable access to support, and we are currently reviewing our systems to identify and resolve any issues you may have encountered. Your feedback is crucial to us as we strive to improve our service. Please know that we take this matter seriously and urge you to reach out to us again if you need assistance. We're here to help and are committed to ensuring a smoother experience in the future. Thank you for your patience. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“This is the second time I have ordered for my Mum via Appleyard. The first time for Mothers day - £30 of daffodils died within 2 days. This time a plant arrived pretty much already dead - and there was no gift card so she didn't have a clue who it was from. I would expect better for the prices charged.”

Helpful Report

Posted 4 months ago

“The celebration was spoiled. I was our anniversary. My husband living at another country, ordered for me a bouquet of 101 roses. I didn’t get any flowers at that special day!”

Helpful Report

Posted 4 months ago

“The worst ever experience as a customer The flowers arrived 3 days after the date requested (for a wedding anniversary!) despite having paid an extra-fee to arrive before 1.00pm the requested day Poor experience, poor reliability (as it's not the 1st time that Appleyard was not able to deliver on time) Absolutely unacceptable”

Helpful Report

Posted 5 months ago

Hi Jerome, I just wanted to follow up with you to make sure the situation was 100% resolved to your satisfaction. As you know, it’s important for us to provide our customers with stellar service. That’s why we would love your feedback as to how we handled your negative experience. And if we did fully resolve the issue, would you mind if we share your words with others? We love letting customers know that if a problem arises, we are totally invested in seeing it fixed for them. Thank you so much, and I look forward to hearing from you! Best regards, Appleyard London Customer Support Team

Posted 5 months ago

“The recipient for my order received the flowers today and this bouquet is completely utterly unacceptable We find it astonishing that this was considered acceptable to send out to us by your florist let alone the way it is advertised online. We have counted 4 flowers, and the remaining fillers are barely there or already dead. We are beyond words. Not only is this a complete waste of money, but the embarrassment it has caused and inconvenience on an occasion as important as a birthday is totally unacceptable. Action needs to be taken immediately.”

Helpful Report

Posted 5 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 5 months ago

“Worst website I’ve ever seen. It seems to indicate I can’t proceed with order unless I agree to membership. Rubbish”

Helpful Report

Posted 6 months ago

Appleyard London is rated 4.6 based on 11,582 reviews