Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.60

4.6 Rating 11,526 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,526 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 22nd February 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent services, flowers delivered in good order, on time.”

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Posted 1 month ago

“Good quality. Reasonable price. Deliver service okay”

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Posted 1 month ago

“My Christmas hat box was not quite as fantastic as the one I bought in 2023, which incidentally lasted for months and months. Thankfully the issue was quickly rectified by Appleyard. I am delighted with their Customer Service. This is the measure of an excellent company. I will be purchasing my Christmas hat box and table centre from them again next year.”

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Posted 1 month ago

Hi there, Thank you for your feedback regarding your recent purchase. I’m truly sorry to hear that your experience this year did not meet your expectations and resulted in disappointment. We strive to deliver quality products, and it’s concerning to hear that the items you received felt poorly assembled. Your insights are incredibly valuable to us, and I appreciate you offering to share photos; this will definitely help us improve our services. If there’s anything more you’d like to discuss or if you have any additional feedback, please feel free to reach out. We’re here to listen and ensure future experiences are much better. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“Good service”

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Posted 1 month ago

“Items arrived on time at both addresses.”

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Posted 1 month ago

“These flowers were a gift for a very dear friend, she rang to thank me and commented on the scent and how lovely they were.”

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Posted 1 month ago

“The roses were lovely, thank you.”

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Posted 1 month ago

“Flowers delivered on time and quality as expected”

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Posted 1 month ago

“Fabulous bouquet”

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Posted 1 month ago

“Website easy to use. Flowers always arrive on time and well presented”

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Posted 1 month ago

“Reasonably priced, dependable, easy to select and order.”

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Posted 1 month ago

“Always lovely flowers delivered often in bud so they'll last longer.”

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Posted 1 month ago

“Lovely flowers, delivered on time”

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Posted 1 month ago

“Really pleased with the hamper but needed to contact customer services a few times owing to a code not being processed properly.”

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Posted 1 month ago

“It was nice quality, arrived in good condition I would be ordering again soon”

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Posted 1 month ago

“Beautiful flowers which have lasted for nearly 2 weeks Excellent delivery service”

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Posted 1 month ago

“Lovely flowers”

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Posted 1 month ago

“Very quick and efficient”

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Posted 1 month ago

“Ordered a table centre for the Christmas table. Item marked as despatched on the 19th for delivery on the 20th December. Finally arrived on 24th December by which time one of the roses was broken and the other brown. We now have nothing to put on the Christmas table. Very disappointing. I would expect better given the cost of delivery. Able to complete online 100% happiness form easily but only provides store credit when I want a refund as do not plan to purchase again from Appleyard.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered with your recent order. I completely understand how disappointing it is to receive a product that did not meet your expectations, especially during the festive season when you want everything to be perfect. It’s regrettable that your order arrived later than promised, and we sincerely apologize for any inconvenience this caused. Your feedback regarding our refund policy is also noted, and we continually strive to improve our services and offerings based on customer suggestions. If there’s anything further we can do to assist you or if you have additional concerns, please do not hesitate to contact us directly. Your satisfaction is important to us, and we appreciate your input. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“I received one of your bouquets as a kind Christmas present from my sister. It is very pretty. But the price is exaggerated for 3 stems of hydrangea, 8 roses, some stems of a common shrub and a few sprays of gold-sprayed eucalyptus. However, what bothers me most is that the roses are clearly from Kenya, as stated on your website. Why is it necessary to fly roses halfway across the planet? I have lived in southern Spain for years where numerous natural products are grown under plastic. What is the problem with cultivating flowers under glass/plastic in Europe or even better, in the UK? Or indeed, offering homegrown flowers, which is better for the planet and better for our national economy. Thank you.”

Helpful Report

Posted 1 month ago

Hi Laura, Thank you for taking the time to share your thoughts regarding the bouquet you received. We're delighted to hear that you found it pretty, but we sincerely apologize for any disappointment regarding the value and sourcing of the flowers. We understand your concerns about the environmental impact of importing roses and deeply appreciate your commitment to sustainability. We are continuously exploring more eco-friendly options and are always open to feedback on how we can do better. Cultivating flowers closer to home is indeed an important consideration, and your insights will help us in our efforts to improve. If there's anything further you'd like to discuss or suggestions you have, please do not hesitate to reach out. We value your input as it helps us grow and enhance our service. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

Appleyard London is rated 4.6 based on 11,526 reviews