Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,581 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,581 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

Mr Keith H

Appleyard London 5 star review on 17th February 2025

Mr Justin D

Appleyard London 5 star review on 10th February 2025

Lilia T

387

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great range and lots of promotions! Quality products”

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Posted 3 years ago

“Easy to use website with good variety of flowers. Recipient was surprised and delighted with her bouquet which arrived on time. Thank you highly recommended”

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Posted 3 years ago

“Very helpful The product is lovely”

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Posted 3 years ago

“My daughter was thrilled with her 'Get Well Soon' flowers.”

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Posted 3 years ago

“Beautiful flowers - great service!”

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Posted 3 years ago

“Beautiful bouquet Top quality; reliable delivery service”

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Posted 3 years ago

“Beautif well presented flowers.”

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Posted 3 years ago

“Flowers are always beautiful. Ordering is very simple and the selection is great!”

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Posted 3 years ago

“I'm in love with the way my orders are deliver, I love the way the flowers look freesh and beautiful. im luky to have found a place where i can order flowers without worrying if they will arrive in good condition. I highly recommend appleyard.”

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Posted 3 years ago

“Great service !”

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Posted 3 years ago

“i sent flowers to my friend Sue Brown ,she said they are absolutely lovely and i will definitely use Appleyard again for as the sender, it was very reassuring to receive e.mails informing me that they had been delivered and follow up e.mails , you do not get this kindness and consideration with other flower companies , thus i will now be a regular customer thank you gloria jane martin”

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Posted 3 years ago

“Wonderful service. The flowers were delivered in good time and safely!”

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Posted 3 years ago

“My order 600296531 for valentines day arrived the day after Valentines so it made it a bit pointless I phoned appleyard on valentines day to check where they were and it took 45 minutes for someone to answer the call”

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Posted 3 years ago

Hi Liam, thanks for reaching out to let us know about your recent experience, and we're so sorry to hear about the issues you've been having trying to get through to us lately. We're currently looking into this further for you, and one of our customer service team should be in touch soon to try and get the issues with your order resolved.

Posted 3 years ago

“These flowers were beautiful”

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Posted 3 years ago

“Beautiful flowerd and toy . Recipient very pleased with them”

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Posted 3 years ago

“Valentine’s flowers NEVER AGAIN! I ordered £87 worth of flowers to be delivered on Valentine’s Day. On the day I got an email from Yodel saying they will deliver the flowers at 9pm! For me that completely defeats the purpose of Valentine’s Day. I spend a long time trying to talk to a chatbot, then a chat with a human being trying to get an earlier delivery slot. Finally got a call from them around midday saying they would try their best to get the flowers delivered at a reasonable time. They told me they had a different system for the delivery times and they could see there was a reasonable chance they would get delivered at 16:30. That gave me some hope but thinking back they only said that to manage my expectations and that I didn’t put in a request to cancel the order. On the call the person from Appleyard tried to blame Yodel but I told them it is Appleyard signing a contract with Yodel allowing 9pm delivery. In the end they delivered before 9pm so they did their job according to their T&Cs but my wife had already left the office by then. I understand Valentine’s Day is a very busy day for both Appleyard and Yodel but I paid an extra £5.99 for delivery and their flowers are not cheap. I don’t think it is too much to ask to have valentines flowers delivered at a reasonable time in the afternoon. 9pm deliveries on Valentine’s Day completely defeats the purpose. I could see the yodel driver had 123 deliveries in London that day and I was one of the last. I can imagine anyone after 4pm would not be happy with such a late delivery. Wouldn’t it have been better to have two Yodel drivers that day? I paid an extra £5.99 for delivery so I don’t think this is too much to ask. I won’t use Appleyard again. Aftersales experience: after a week I got an email asking if I was happy with the delivery. Obviously I wasn’t and I asked for my money back. Another week later I got an email asking me for proof I put a cancellation request in before delivery. Obviously I haven’t done that since on Valentine’s Day the person I spoke to said they cloud see that there was a reasonable chance of a delivery at 16:30 and that they would be in contact with Yodel and manage the situation. In hindsight I was naïve and got misled. I should have pushed for a refund on that call but I was more focused on getting the flowers delivered to my wife. False hope. I learned my lesson”

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Posted 3 years ago

“Ordered from Queensland Australia, absolutely best service and delivery was on time and perfect”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Great service and flowers are always in amazing condition.”

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Posted 3 years ago

“Excellent flowers, delivered on the 14th and still good on the 23rd!”

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Posted 3 years ago

Appleyard London is rated 4.6 based on 11,581 reviews