Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,572 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

386

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very satisfied”

Helpful Report

Posted 2 years ago

“Very nice, I ordered a bunch of flowers for someone special and they substituted the stems and I panicked about how it was going to look. They emailed me back and reassured me that it wouldn’t look much different and they were right .”

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Posted 2 years ago

“The bouquet was for a friend’s birthday, it was last Wednesday and they are still looking fab x”

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Posted 2 years ago

“Awesome service. Thank you”

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Posted 2 years ago

“Lovely flowers, fresh and well packed”

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Posted 2 years ago

“Most beautiful flowers. Excellent service. Free upgrade. Highly recommend”

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Posted 2 years ago

“Terrible flowers , they arrived floppy & looking nothing like the pics then after 2 days died Non user friendly customer service poor despite all their ‘ happiness guarantee ‘ hype I was offered a replacement after sending in pics to proof how bad the flowers were , but they wanted me to do it via online & every time 3 times I tried it would not allow me to get my flowers . In end had to get refund . Customer service very poor , uncaring attitude & very impersonal . Just send standard emails , really really bad I will use Waitrose or M & S in future .”

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Posted 2 years ago

“They are beautiful my daughter loved them fantastic flowers”

Appleyard London 5 star review on 10th July 2022

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Posted 2 years ago

“Excellent service and products.”

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Posted 2 years ago

“Excellent as always”

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Posted 2 years ago

“Fab quality But the I love you card needs to say it says that on the front!!”

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Posted 2 years ago

“I tried many flower delivery for friends and so on and end up in disappointments many times but surely appleyard made me satisfied and kept me in trust feeling. Thank you.”

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Posted 2 years ago

“Lovely selection of products at good prices and easy ordering process.”

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Posted 2 years ago

“Excellent communications about the status of the order which was reported by the recipient as "superb".”

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Posted 2 years ago

“Lovely selection of flowers and gifts, we sent a colleague flowers on the north of his daughter and they were thrilled with them”

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Posted 2 years ago

“Had some issues with the delivery, which happens sometimes, however the customer service I received to resolve the it was excellent. I've shopped with Appleyard over the years and have always had great service from them The order was eventually received and my friends loved it”

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Posted 2 years ago

“I received flowers as a birthday gift. There was no card attached. I wanted to thank the sender. I contacted Appleyard no less than four times to ask them who sent the flowers. I have had no response after three weeks. I tried to contact the "chat line". It is not working. Would I recomend using this flower service? Unlikely.”

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Posted 2 years ago

Hi, thanks for reaching out. We're sorry to hear about the issues you've been having with this recent order, and that you found it difficult to get in touch with us. Customers can usually contact us using social media, phone, email and live chat, and one of our customer service advisers should respond within an appropriate timeframe. Please rest assured what you've experienced isn't the standard of customer care we aim to provide. As a result someone from our Complaints team has looked into this further, and sent out an email to try and get this resolved. Once again we apologise for any disappointment caused, and hope to get this sorted for you soon.

Posted 2 years ago

“I received Sunflowers for my birthday which arrived on time but were very sad and bruised looking and just about dead by the next day. However after I complained your amazingly quick and efficient customer services team arranged to send out a replacement and they did this in spectacular style with an extra large bunch of flowers ( double the original number ) plus a box of chocolates and these arrived on the advised date and in excellent condition. THANKYOU !!!”

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Posted 2 years ago

“I had 3 bouquets delivered to me the first was damaged and I didn't even unpack it. When given credit to have another bouquet I chose peonies which never opened. The 3rd attempt was arranged by a customer service representative. The white peonies were magnificent. But the spray roses dies within 2 days and the lilies were bruised. After 3 attempts I give up. I don't think the quality is matching up to the price. Unlike previous experiences with Appleyard this was incredibly disappointing.”

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Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear about the condition your bouquets arrived in. They shouldn't have turned up bruised, and according to our freshness guarantee, should have lasted longer than two days. Please accept our apologies, as this is far below the standard we aim to achieve. This case has since been escalated, and one of our Customer Complaints team has been in touch to try and get this resolved for you. Once again we really are so sorry we've let you down on this occasion, and hope to get this sorted for you soon.

Posted 2 years ago

“I recently received a beautiful bouquet of flowers, there were however a couple of issues. Appleyard were quick to respond to my emails and resolve them; special thanks to Kat who helped me.”

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Posted 2 years ago

Appleyard London is rated 4.6 based on 11,572 reviews