Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

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Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

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Appleyard London 5 star review on 10th February 2025

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387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery was on time which was good but unfortunately the flowers started to wilt within two days. Considering the price I wasn't impressed.”

Helpful Report

Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“The service was good but the arrangement and flowers themselves were underwhelming. Plus the roses were already in full bloom so didn't last long either. Overall I didn't think it was worth the money and I'll try elsewhere next time.”

Helpful Report

Posted 5 years ago

“Delivery as stated - packaged well. However, the bouquet wasn’t particularly fresh looking and they only lasted 7 days - disappointing when I consider the price. I won’t be ordering at a busy seasonal time again (Mother’s Day in this case) as I feel it affected the quality. Previously, Appleyard flowers I have received have lasted much longer and appeared fresher.”

Helpful Report

Posted 5 years ago

“Flowers could have been better quality... Looked a bit thrown together, some old cut on leaves and tired flowers petal edges.”

Helpful Report

Posted 6 years ago

“Flowers arrived on time, but were a smaller bunch than seemed from the photo, but that may have been as it was a "Times" offer? Flowers only lasted 4 days, Sainsburys and M&S usually get to 7-9 days.”

Helpful Report

Posted 6 years ago

“Appleyard 5* was excellent flowers are lovely but the flowers were delivered at 6:15pm which is not acceptable having ordered them 5 days in advance. This makes it 2* overall.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“The discount from The Times was great. Flowers were nice, too. But the flowers were delivered too late on Valentine's Day - and to the wrong address despite clear instructions. Probably won't use again or recommend.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“My first time with any florist from London wanted it to be perfect!! It was quite okay but exactly not what shown in the picture like the quality plus they forgot to write my message that i’ve written in the card which was no more than 250 characters as it mentioned. Delivery, packaging was perfect which is why 3 outta 5. Thanks Uday”

Helpful Report

Posted 6 years ago

“The flowers did not arrive in perfect quality, for the price charged it was not worth it. Moreover the the roses did not arrive with food.”

Helpful Report

Posted 6 years ago

“The whole process takes far too long, I really question what was delivered in comparison to website, I paid for couture flowers.”

Helpful Report

Posted 6 years ago

“Would have expected a fuller bunch for the money I paid”

Helpful Report

Posted 6 years ago

“I ordered from Australia and based my decision to go with Appleyard on two things - a 750mL bottle of wine and decent flowers as the deal. I was disappointed in the size of the rose plant. Perhaps the time of year?”

Helpful Report

Posted 6 years ago

“I did not receive an email confirmation of my order. I therefore had no tracking information and had to contact you to check the order had been received.”

Helpful Report

Posted 6 years ago

“on time delivery, quite expensive for size of bouquet”

Helpful Report

Posted 6 years ago

“Unfortunately the note wasn’t written on the card so the recipient had no idea who they were from. Would also be nice to receive an email to say they had been delivered.”

Helpful Report

Posted 7 years ago

“The flowers were very nice, I think my wife would have been shocked to find out they cost approx £50. The flowers were nice, but the bouquet was small, and that unfortunately makes it look like you haven't spent what you spent on them, which makes me question the value for money. i'm sure the flowers are expensive - but unfortunately perceptions are what count here, at least for me!”

Helpful Report

Posted 7 years ago

Thanks for the feedback regarding this particular bouquet - agreed - perceptions are what count. This has been passed on accordingly so we can review the pricing.

Posted 7 years ago

“Flowers looked a little dated and did not have water when they arrived (interesting given they were sent overnight). A bit disappointing for the price.”

Helpful Report

Posted 7 years ago

“50 red roses were well presented, though two had lost their heads, otherwise great. Only lasted 4 days which was disappointing.”

Helpful Report

Posted 7 years ago

“A lot of money for a tiny bouquet of flowers they were nice to be fair just pricy”

Helpful Report

Posted 7 years ago

“Delivery was on time and communication was good however the actual bouquet was slightly disappointing. I had been excited about receiving the flowers but they turned out to be much smaller than expected from the website image and some of the blooms were already a little faded. For the price I had hoped the flowers would be better than they were and so overall I felt them rather expensive compared to bouquets purchased from other websites and would probably not use again.”

Helpful Report

Posted 7 years ago

Appleyard London is rated 4.6 based on 11,582 reviews