Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

Mr Justin D

Appleyard London 5 star review on 10th February 2025

Lilia T

387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have had 7 bouquets. The initial one was because I left a company who I hD worked for 21 years. When they arrived they were just about dead as were the next 4 bouquets. Yes you have given me a free gift of chocolates and have given me credits so I can get some more. I woul say that the last bouquet that came yesterday were about the best but highly unlikely to last 7 days.”

Helpful Report

Posted 4 years ago

“The flowers were a birthday gift that have been tended to by a keen gardener. However they are already dying without blooming, which is disappointing.”

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Posted 4 years ago

“Sent flowers and champagne to celebrate end of cancer treatment. Champagne didn’t turn up & when complained was offer a refund! Eventually arrived 5 days later & had to insist it was sent. Things go wrong but it’s how you manage them that counts. Double fail.”

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Posted 4 years ago

“Late, very small bouquet for £50, substitute flowers”

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Posted 4 years ago

“Unfortunately, the flowers that I ordered (Bluebelle Bouquet - Grande size) was nothing like the image displayed on the website. Very disappointing considering it was for my wife on our Wedding anniversary. Appleyard have credited the value plus £10 as a voucher, however I’m concerned a similar incident will happen.”

Helpful Report

Posted 4 years ago

“Ordered a mix of peonies and Rose's. Only one of the five promised peonies was in the bunch which looked cheap rather than premium. This is the second poor bunch I've received from Appleyard. I used them again because they were good at rectifying it the first time but twice is too much of a coincidence. Have had to order peonies from elsewhere to ensure I can send what I ordered.”

Helpful Report

Posted 4 years ago

“Our flowers weren’t delivered and customer service took days to reply and are saying that our claim is false. These were sympathy flowers and the lady who they were meant to be delivered to is honest and confirms she did not receive them. Appalling customer service. Will not use again”

Helpful Report

Posted 4 years ago

“Easy to use website and great tracking process. I hadn't realised the flowers would come with a cute card as well. The flowers looked beautiful on arrival (my friend took a photo of them). I'm very happy with the company and I'll definitely go to you first when I need to order flowers.”

Helpful Report

Posted 4 years ago

“Appalling value for money and the petals are already fading two days after delivery. It’s impossible to make a complaint as the customer service people do not reply”

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Posted 4 years ago

“Funny how when you say you’re not happy you don’t get directed to leave a review! Ordered Hyacinth and Tulip bouquet for Mother’s Day - it arrived on Monday and not a Hyacinth in sight. Tulips were also multi coloured not at all like the photo. All were opened not at all fresh. Would I recommend- err NO!”

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Posted 4 years ago

“My mother loved her arrangement. Thank you”

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Posted 4 years ago

“Phone number associated to the wrong customer and email address. GDPR breach and extremely poor controls in place.”

Helpful Report

Posted 5 years ago

As an ecommerce business, security is of paramount importance to us. We have emailed you so we can better understand what you're referring to but have heard nothing back yet. Please contact 020 3696 1136 at your earliest convenience and ask for Simon Sharp.

Posted 5 years ago

“Flowers are not fresh. A shame that what I ordered contained 7 pale roses and 4 lilies. The roses were all opened with some dried out petals and one broken at the stem and the lilies are not opened. Other flower suppliers provide unopened buds for the whole arrangement. Roses lasted ~2 days and the lilies are still going strong. Appleyard was recommended to me but I think I will keep to my usual local florist. I also felt that the feedback emails are engineered to direct positive reviews to Trustpilot depriving customers of a real view of the flower supplier experience.”

Helpful Report

Posted 5 years ago

“Very disappointed. Flowers didn't look good after 4 days. Roses had drooped, carnations had lost colour and there was no smell from the lilies. Would not recommend Appley arduous.”

Helpful Report

Posted 5 years ago

Hi Pat, thank you so much for your recent purchase and feedback. I’m very sorry to hear about the issues you have encountered with your product! This certainly doesn’t sound like it meets the high product quality standards that we pride ourselves on. I do see that you have been contacted by a team leader to put things right and you are happy with the resolution Appleyard London Team

Posted 5 years ago

“Meant to arrive between 14:00 and 16:00. It was an anniversary present. I received a message at 16:00 they would arrive between 19:00 and 21:00. Two hours after my wife would have left work.”

Helpful Report

Posted 5 years ago

Hi Robert, thank you so much for your recent purchase and feedback. I am really sorry to hear of your disappointment with regards to delivery but I do see that a team leader is looking into this for you to put things right Appleyard London Team

Posted 5 years ago

“I am revising this as I ordered flowers for tomorrow and they have arrived again early. Got the standard apology from Appleyard. Flowers and whilst the flowers are of exceptional quality and the customer service is good this is a constant issue when delivering in Scotland and I really wonder why we bother so the thank you flowers have arrived before the actual event we’re thanking them for. Appalling”

Helpful Report

Posted 5 years ago

“The flowers didn't arrive. I tried to contact you through the website, it didn't work. Hard to get through on the phone. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Linda, I’m sorry to hear about the issues you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. If possible, please could you send an email over to

Posted 5 years ago

“Despite having used them three time and paid for the delivery option of same day or next day delivery, Appleyard has never delivered on time, They ruined Easter, Valentines Day and a Birthday. Wives and friends do not understand why flowers never arrive except to think you forgot or don't care either way not a happy ending”

Helpful Report

Posted 5 years ago

Hi Jon, thank you so much for your feedback. I'm very sorry to hear about your flowers and feeling there is no way of contacting us. A team leader would really like to assist you further and make sure that your query is resolved. Please could you email us on customerservices@appleyardlondon.com so we can assist you further Kind Regards Appleyard London Team

Posted 5 years ago

“I found the amount of flowers delivered for the price very poor value. They were, however, delivered next day as promised and were undamaged. I would not use again due to the poor value and there are better online options available.”

Helpful Report

Posted 5 years ago

Hi Nicholas, Thank you so much for getting in touch with us and allowing a team leader to put things right for you We look forward to you purchasing from us in the future Appleyard London Team

Posted 5 years ago

“Bad delivery”

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Posted 5 years ago

Hi Hjala, We pride our self on our product quality & take it very seriously, so this is definitely not t, he level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

Appleyard London is rated 4.6 based on 11,582 reviews